Diane P.

Project Admin Lead (VA) at A2BHQ
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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5.0

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/ Based on 2 ratings
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Noemie Ortega

Dianne is very professional. She has good communication skills and puts her all to deliver the best. Highly recommended. Hire her if you want to grow your Amazon business!

Adrian Balderosa

She had excellent time management skills and had a knack for keeping everyone calm and productive during intense crunch periods. Watching her adapt to our ever-changing business landscape was an inspiration! Her ability to overcome challenges with a smile made her stand out as a cut above the rest!

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Credentials

  • Excel: Power Query (Get & Transform)
    LinkedIn
    Oct, 2022
    - Oct, 2024
  • Filipino PPC Masters Certificate
    AmazoNationPH
    Sep, 2022
    - Oct, 2024
  • Amazon Seller VA Masterclass Certificate
    AmazoNationPH
    Aug, 2022
    - Oct, 2024
  • Amazon Retail for Advertisers Certification
    Amazon
    Oct, 2022
    - Oct, 2024
  • Sponsored ads certification
    Amazon
    Aug, 2022
    - Oct, 2024
  • Google Ads Display Certification
    Google Digital Academy (Skillshop)
    Jul, 2021
    - Oct, 2024
  • Google Ads Search Certification
    Google Digital Academy (Skillshop)
    Jul, 2021
    - Oct, 2024
  • Google Analytics Individual Qualification
    Google Digital Academy (Skillshop)
    Jul, 2021
    - Oct, 2024
  • Shopping ads Certification
    Google Digital Academy (Skillshop)
    Jul, 2021
    - Oct, 2024

Experience

  • A2BHQ
    • Information Services
    • 1 - 100 Employee
    • Project Admin Lead (VA)
      • Jan 2019 - Present

      • Monitor project progress and address potential issues • Break projects into doable tasks and set timeframes and goal • I assist the team with documentation, meeting management, project budget management, and time management to ensure the project's daily functions run smoothly and to keep the team on track. • Train new project admins • Monitor project progress and address potential issues • Break projects into doable tasks and set timeframes and goal • I assist the team with documentation, meeting management, project budget management, and time management to ensure the project's daily functions run smoothly and to keep the team on track. • Train new project admins

  • Amazon Operation Services Philippines, Inc.
    • Philippines
    • Consumer Services
    • 500 - 600 Employee
    • FinOps Analyst - AP
      • Sep 2021 - Apr 2022

      • Working on complex vendor queries and resolving the queries in a time-bound manner • Working on underlying issues and fixing the root cause/s while identifying areas of improvement • Liaising with internal teams to understand vendor issues and working towards a resolution • Contacting internal stakeholders and coordinating with them on vendor queries • Analyze trends and suggest process improvements to strengthen the relationships with the vendors • Working on complex vendor queries and resolving the queries in a time-bound manner • Working on underlying issues and fixing the root cause/s while identifying areas of improvement • Liaising with internal teams to understand vendor issues and working towards a resolution • Contacting internal stakeholders and coordinating with them on vendor queries • Analyze trends and suggest process improvements to strengthen the relationships with the vendors

  • Garrett & Talon, Inc.
    • Customer Service Representative
      • Jun 2018 - Jan 2019

      Processing and tracking orders and ensuring that the customer gets the proper item. Processing and tracking orders and ensuring that the customer gets the proper item.

  • Alorica Philippines, Inc.
    • Customer Service Representative
      • Feb 2018 - Feb 2018

      • Managing incoming calls and customer service inquiries, analyzing and evaluating consumer needs to achieve satisfaction • Provide technical support to new and existing subscriber • Managing incoming calls and customer service inquiries, analyzing and evaluating consumer needs to achieve satisfaction • Provide technical support to new and existing subscriber

  • Mang Inasal Philippines, Inc.
    • Philippines
    • Restaurants
    • 400 - 500 Employee
    • Brand Marketing Assistant
      • Jun 2014 - Oct 2014

      • I help the team to create and implement marketing campaigns which include merchandising production support & delivery. • Regular ads and promo monitoring of brand-related expenses. • Perform market and client research • I help the team to create and implement marketing campaigns which include merchandising production support & delivery. • Regular ads and promo monitoring of brand-related expenses. • Perform market and client research

  • WNS Global Services
    • Financial Services
    • 300 - 400 Employee
    • Reconciliation Specialist
      • Oct 2012 - Mar 2013

      • Investigate for short or overpaid invoices then assign them to the next team to process refunds or collections from the customers • Answers customers’ disputes or queries regarding their accounts and communicates with the internal team to fix the issue. • Investigate for short or overpaid invoices then assign them to the next team to process refunds or collections from the customers • Answers customers’ disputes or queries regarding their accounts and communicates with the internal team to fix the issue.

  • SM Supermalls
    • Philippines
    • Real Estate
    • 700 & Above Employee
    • Accounting Assistant
      • Jun 2010 - Jun 2012

      • Manage customer accounts, prepares Statement of Account and answer customer queries regarding the SOA released. Process tenant's withholding tax for filing. • Prepares Comparative Rental Income Report, Notes to Financial Statements (Rental), Ad Fund Report, and Scrap Sales Report monthly. • Process vendor's invoices for payment • Performs initial audit of Cash Journal and monitors Cash Advances subject to liquidation • Manage customer accounts, prepares Statement of Account and answer customer queries regarding the SOA released. Process tenant's withholding tax for filing. • Prepares Comparative Rental Income Report, Notes to Financial Statements (Rental), Ad Fund Report, and Scrap Sales Report monthly. • Process vendor's invoices for payment • Performs initial audit of Cash Journal and monitors Cash Advances subject to liquidation

Education

  • University of the East
    Bachelor's degree, Accounting and Business/Management
    2004 - 2009

Community

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