Experience

Vuture by Marigold

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Product Manager

  • Sep 2023 - Present

• Client Services Director

  • Mar 2015 - Oct 2023

  Focused on ensuring that Vuture's clients get consistently high quality service, support, training and documentation. I work with the Product team to field client Feature Requests and influence the future direction of our solution.



Chevron Consulting Ltd

• London, United Kingdom

• Consulting for BLP and for Vuture vx

  • Jul 2008 - Mar 2015

  Advising professional service firms on how to get the best results from their CRM systems. Expert Adviser (or Senior Project Manager) during CRM rollouts to help firms with their implementation. Conducting CRM Audits to find out why established CRM systems “aren’t working”; making recommendations for action and helping clients to plan future CRM activity. Also write articles, give presentations, and design and deliver training for CRM. Advising professional service firms on how to get the best results from their CRM systems. Expert Adviser (or Senior Project Manager) during CRM rollouts to help firms with their implementation. Conducting CRM Audits to find out why established CRM systems “aren’t working”; making recommendations for action and helping clients to plan future CRM activity. Also write articles, give presentations, and design and deliver training for CRM.



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• CRM Consultant

  • Dec 2009 - Feb 2012

  Worked in the Professional Services project team at LexisNexis UK, on some of their many InterAction rollouts and software upgrades for professional service firms. Worked in the Professional Services project team at LexisNexis UK, on some of their many InterAction rollouts and software upgrades for professional service firms.



Watson Farley & Williams

• United Kingdom
• Law Practice
• 700 & Above Employee

• Consultant CRM Project Manager

  • Jan 2009 - Dec 2009

  Project managing the global implementation of InterAction 5.6. Project managing the global implementation of InterAction 5.6.



Taylor Wessing

• United Kingdom
• Law Practice
• 700 & Above Employee

• CRM Project Manager

  • Jan 2007 - Jul 2008

  Project Manager responsible for rolling out InterAction CRM system across the firm. Project Manager responsible for rolling out InterAction CRM system across the firm.



Marks & Clerk

• United Kingdom
• Law Practice
• 400 - 500 Employee

• CRM & Intranet Project Manager

  • Nov 2004 - Jan 2007

  Project Manager responsible for rolling out InterAction across 12 UK offices, plus designing and implementing the new intranet, incorporating Solsearch - the federated internet, intranet and subscription database search system. Project Manager responsible for rolling out InterAction across 12 UK offices, plus designing and implementing the new intranet, incorporating Solsearch - the federated internet, intranet and subscription database search system.



Nabarro LLP (Now CMS)

• United Kingdom
• Law Practice
• 100 - 200 Employee

• Marketing Database Manager, Web Site Editor

  • Sep 1998 - Jun 2002

  Project Manager responsible for rolling out Elite PDS marketing database. Managed the Marketing Information team of 5. Developed the firm's website and then the intranet. Managed both sites. Project Manager responsible for rolling out Elite PDS marketing database. Managed the Marketing Information team of 5. Developed the firm's website and then the intranet. Managed both sites.



Insights by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Marketing Information Manager

  • Aug 1997 - Sep 1998

  Responsible for direct mail, marketing database management, market intelligence gathering and enhancement of the corporate website. I also project managed the rollout of the Maximiser CRM database, managing the de-duping and cleansing of data, organising training sessions and writing user guides and reports from the system. Responsible for direct mail, marketing database management, market intelligence gathering and enhancement of the corporate website. I also project managed the rollout of the Maximiser CRM database, managing the de-duping and cleansing of data, organising training sessions and writing user guides and reports from the system.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Database Manager

  • Mar 1992 - Jun 1996

  Set up a worldwide database for the collection of client information and tracking the spread of Digital’s Alpha AXP microprocessor. Co-ordinated the creation of satellite databases in 16 other countries and managed the nightly roll-up of information from these to the main database. Set up and ran a company Call Desk. Wrote the User Guides, trained staff in the UK, Ireland and the US. Set up a worldwide database for the collection of client information and tracking the spread of Digital’s Alpha AXP microprocessor. Co-ordinated the creation of satellite databases in 16 other countries and managed the nightly roll-up of information from these to the main database. Set up and ran a company Call Desk. Wrote the User Guides, trained staff in the UK, Ireland and the US.



Pergamon Press

• Cataloguing Manager

  • Sep 1985 - Sep 1989

  Worked with IT to develop a new marketing database, revolutionising the production of promotion material in the company. Sat on technology Steering Committee. Prepared annual departmental budgets for promotion and advertising projects. Created catalogues, price lists and leaflets. Wrote procedures and User Guides. Managed three staff. Worked with IT to develop a new marketing database, revolutionising the production of promotion material in the company. Sat on technology Steering Committee. Prepared annual departmental budgets for promotion and advertising projects. Created catalogues, price lists and leaflets. Wrote procedures and User Guides. Managed three staff.



Free Newspapers Group

• Advertisement Features Supervisor

  • Jun 1985 - Sep 1985

  Obtaining advertisement copy and editing for typesetting. Also page layout and design. Obtaining advertisement copy and editing for typesetting. Also page layout and design.



EASAMS

• Information Technology & Services
• 1 - 100 Employee

• Technical Editor

  • May 1984 - Jun 1985

  Worked on projects classified up to Secret level; copy editing manuscripts, proof-reading and working with technical authors to prepare galleys for printing. Also responsible for designing illustrations, tables and graphs, bindings and covers for User Guides and Final Reports of defence projects. Worked on projects classified up to Secret level; copy editing manuscripts, proof-reading and working with technical authors to prepare galleys for printing. Also responsible for designing illustrations, tables and graphs, bindings and covers for User Guides and Final Reports of defence projects.