Penny Willis-West

CPC, Assistant Director of Central Billing Services at Allergy Partners P.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Asheville, North Carolina, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • CPC, Assistant Director of Central Billing Services
      • 2018 - Present

    • Assistant Director of Central Billing Services
      • Nov 2015 - Jul 2021

      Work with and assist the Director with various projects including but not limited to: hiring, retention and dismissal of employees, special projects, and the day to day operations of the CBO. Oversee personnel and handle Director duties as assigned by Director in his absence. Work with AR department on denials, billing/coding issues and appeals as requested. Work with all other departments within Central Billing Office to ensure smooth Revenue Cycle operations.Additional responsibilities:CBO Coder, Elevated Solutions Supervisor/Special Projects Supervisor. Actively research and provide answers to physicians, practice managers, CBO Director on any large complicated issues with insurance carriers and issues that are affecting large dollar amounts when normal channels have been exhausted. Identify denial trends and work with payors to resolve identified issues. Proactively and consistently communicate with CBO Director on all projects. Show less

    • A/R Supervisor
      • Oct 2013 - Nov 2015

      Accounts Receivable Supervisor in Central Business office, coordinating and overseeing staff while submitting and working claims, aging, denials for Medicare, Medicaid and all 3rd party payors. Identify denial trends and work with payors to resolve identified issues. Proactively and consistently communicate with CBO Manager on A/R follow-up activities and workflow priorities. Training and cross training of new as well as established personnel. Accounts Receivable Supervisor in Central Business office, coordinating and overseeing staff while submitting and working claims, aging, denials for Medicare, Medicaid and all 3rd party payors. Identify denial trends and work with payors to resolve identified issues. Proactively and consistently communicate with CBO Manager on A/R follow-up activities and workflow priorities. Training and cross training of new as well as established personnel.

    • Practice Manager
      • Apr 2011 - Mar 2012

      for a 3 physician Podiatry practice. Supervise 14 employees in various positions within the office. Handle all administrative duties including payroll, accounts payable and receivable, Human Resource. Working knowledge of all computer applications. Resigned this position to return to Florida. Lakewood Cardiovascular Consultants - September 1, 2007 to April 11th, 2011. Responsibilities: Administrator for a 2 physician office, along with supervising a diagnostic outpatient testing center on site. Supervised, trained and empowered ten (10) employees in the various positions within the office, handle human resource, payroll and employee health insurance/benefits, accounts payable and receivable using Quickbooks, contract negotiations and all other Administrative duties. Working knowledge of all computer applications. Heart and Vascular Center of Bradenton - July 2002 through September 2007 Responsibilities: Front office Manager, utilized as Acting Administrator as needed. Supervised nine (9) employees oversaw daily work duties of staff, handled daily closing of Charge/Receipt entry for billing and bookkeeping purpose. Advised staff and helped patients with insurance and billing issues as needed. Handled employee reviews. Show less

    • Administrator
      • Sep 2007 - Apr 2011

    • Medical Practices
    • 100 - 200 Employee
    • Medical Office Administrator
      • Sep 2007 - Apr 2011

      Administrator for a 2 physician office, along with supervising a diagnostic outpatient testing center on site. I supervise, train and empower eighteen (18) employees in the various positions within the office, handle human resource, payroll and employee health insurance/benefits, accounts payable and receivable using Quickbooks, contract negotiations and all other Administrative duties. Working knowledge of all computer applications. Working knowledge of impletation and full use of Electronic Medical Records. Heart and Vascular Center of Bradenton - July 2002 through September 2007 Responsibilities: Front office Manager, utilized as Acting Administrator as needed. Supervised nine (9) employees oversaw daily work duties of staff, handled daily closing of Charge/Receipt entry for billing and bookkeeping purpose. Advised staff and helped patients with insurance and billing issues as needed. Handled employee reviews. Show less

    • Assistant Administrator/Front Office Manager
      • Jul 2002 - Sep 2007

      Heart and Vascular Center of Bradenton - July 2002 through September 2007 Responsibilities: Front office Manager, utilized as Acting Administrator as needed. Supervised nine (9) employees oversaw daily work duties of staff, handled daily closing of Charge/Receipt entry for billing and bookkeeping purpose. Advised staff and helped patients with insurance and billing issues as needed. Handled employee reviews. Heart and Vascular Center of Bradenton - July 2002 through September 2007 Responsibilities: Front office Manager, utilized as Acting Administrator as needed. Supervised nine (9) employees oversaw daily work duties of staff, handled daily closing of Charge/Receipt entry for billing and bookkeeping purpose. Advised staff and helped patients with insurance and billing issues as needed. Handled employee reviews.

    • Medical Scheduling, Charge/Receipt entry specialist
      • Oct 2000 - Jul 2002

      Responsibilities: Schedule for 5 Cardiologists, 2 ARNP's, and multiple test sites.Sole person for Check out position, Charge/Receipt entry. Strong working knowledge of Medic and ICD9/CPT coding.

    • Scheduling,Charge/Receipt Entry Specialist
      • Oct 2000 - Jul 2002

      Responsibilities: Schedule for 5 Cardiologists, 2 ARNP's, and multiple test sites.Sole person for Check out position, Charge/Receipt entry. Strong working knowledge of Medic and ICD9/CPT coding.

    • Scheduler/Charge Receipt Entry
      • Oct 2000 - Jul 2002

      Responsibilities: Schedule for 5 Cardiologists, 2 ARNP's, and multiple test sites.Sole person for Check out position, Charge/Receipt entry. Strong working knowledge of Medic and ICD9/CPT coding.

    • Medical Secretary
      • Aug 1998 - Oct 2000

      Scheduler for 5 Neurologists. Insurance and Authorization confirmations. Scheduled hospital procedures for Neurosurgeons.

    • Medical Secretary
      • Aug 1998 - Oct 2000

      Scheduler for 5 Neurologists. Insurance and Authorization confirmations. Scheduled hospital procedures for Neurosurgeons.

    • Medical Secretary
      • Aug 1998 - Oct 2000

      Scheduler for 5 Neurologists. Insurance and Authorization confirmations. Scheduled hospital procedures for Neurosurgeons.

    • Emergency Dispatcher
      • Mar 1988 - Jul 1998

      Responsibilities: 10+ years experience receiving high volume of emergency phone calls. Dispatching Fire and Emergency Medical Service Units. Responsible for up to 250 emergency vehicles at any given time. Utilized as Acting Supervisor on all shifts as needed. Handling multi-line phone system for non-emergency calls. High stress, fast paced position. During my tenure, I was honored to receive Manatee County Dispatcher of the year.

    • Emergency Dispatcher
      • Mar 1988 - Jul 1998

      Responsibilities: 10+ years experience receiving high volume of emergency phone calls. Dispatching Fire and Emergency Medical Service Units. Responsible for up to 250 emergency vehicles at any given time. Utilized as Acting Supervisor on all shifts as needed. Handling multi-line phone system for non-emergency calls. High stress, fast paced position. During my tenure, I was honored to receive Manatee County Dispatcher of the year.

    • Emergency Dispatcher
      • Mar 1988 - Jul 1998

      Responsibilities: 10+ years experience receiving high volume of emergency phone calls. Dispatching Fire and Emergency Medical Service Units. Responsible for up to 250 emergency vehicles at any given time. Utilized as Acting Supervisor on all shifts as needed. Handling multi-line phone system for non-emergency calls. High stress, fast paced position. During my tenure, I was honored to receive Manatee County Dispatcher of the year.

Education

  • American College of Medical Professional Executives(ACMPE)
    Medical Office Executive
    2009 - 2010
  • Palmetto High School, Palmetto, Fl

Community

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