Office Administrator

• Jul 2019 - Present

Administrative Support Volunteer, Board Member

• Nov 2013 - Nov 2017

• As Treasurer, managed all bookkeeping (Quicken Small Business), records, bills, and reporting regarding not-for-profit operations. • Assist the Director and board-members in planning, organizing, and executing large and small scale events throughout the year. • Support of all International performers during events including travel arrangements and lodging. • Created and maintained website and social media to help promote events. • As Treasurer, managed all bookkeeping (Quicken Small Business), records, bills, and reporting regarding not-for-profit operations. • Assist the Director and board-members in planning, organizing, and executing large and small scale events throughout the year. • Support of all International performers during events including travel arrangements and lodging. • Created and maintained website and social media to help promote events.

Business Technical Support CAE3

• Apr 2011 - Nov 2011

• Provides customer facing technical assistance to Comcast Commercial Business customers. • Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience then document details of interaction in the trouble ticketing system. • Troubleshoots internet connectivity including but not limited to: LAN, TCP/IP, DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration). • Troubleshoots telephony connectivity including but not limited to: software and hardware provisioning via Cisco BTS Softswitch and NE&TO tools. • Troubleshoots email issues such as delivery problems, client configuration, and DNS problems. Show less

Front Desk Clerk

• Dec 2010 - Mar 2011

• Assist arriving guests, assign rooms, take payments, and check out departing guests. • Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints • Assists guests efficiently, courteously, and professionally in all front office related functions. • Compile and check daily record sheets, guest accounts, receipts and vouchers using Opera and Holidex system interfaces. Show less

Night Audit Clerk

• Oct 2009 - Nov 2010

• Assist arriving guests, assign rooms, take payments, and check out departing guests. • Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints • Assists guests efficiently, courteously, and professionally in all front office related functions. • Compiled and check daily record sheets, guest accounts, receipts and vouchers using the System 9900. • Assist arriving guests, assign rooms, take payments, and check out departing guests. • Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints • Assists guests efficiently, courteously, and professionally in all front office related functions. • Compiled and check daily record sheets, guest accounts, receipts and vouchers using the System 9900.

Department Manager, Stationary

• Sep 2006 - Aug 2008

• Responsible for the training and supervision of employees (three) within my department. • Participate in and make recommendations in the interviewing, coaching and performance appraisal process. • Ensure good customer service where ever possible by following established company guidelines for merchandising and customer satisfaction. • Address customer and associate concerns by providing decisions and resources that facilitate problem resolution • Operate handheld/SMART computers used for price changes and signage and follow shelf modification diagrams. Show less

Utilities Customer Service Representative

• Apr 2002 - Mar 2006

• Provide a single point of contact for information to our customers. • Establish and maintain service accounts for residential and commercial customers within tariffs and procedures. • Evaluate payment histories and determine proper payment arrangements for accounts. • Research and correct billing concerns as necessary. • Resolve and document customer concerns and complaints. • Create trouble and service orders for field workers. • Provide Mentoring and coaching to fellow employees to improve performance. Show less

Technical Support Professional II

• Oct 1998 - Jan 2002

• Provide technical troubleshooting and solutions to customers over the phone. • Assume occasional assignment as point of contact for different operational groups. • Preserve sense of urgency on customer issues. • Communicate customer issues and feedback through established channels. • Provide technical training, coaching, and mentoring to less experienced team members. • Collaborate with other team members to improve team performance in support of departmental goals. • Provide technical troubleshooting and solutions to customers over the phone. • Assume occasional assignment as point of contact for different operational groups. • Preserve sense of urgency on customer issues. • Communicate customer issues and feedback through established channels. • Provide technical training, coaching, and mentoring to less experienced team members. • Collaborate with other team members to improve team performance in support of departmental goals.

Accounting/Administrative Assistant

• Nov 1997 - Oct 1998

• Handle all payroll accounts payable and receivable for business that grossed $500,000 for the year with Quickbooks. • Oversee office’s filing and record management needs including migration from paper to an electronic system. • Prepare and modify documents including correspondence, reports, drafts, memos and emails. • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management. • Handle all payroll accounts payable and receivable for business that grossed $500,000 for the year with Quickbooks. • Oversee office’s filing and record management needs including migration from paper to an electronic system. • Prepare and modify documents including correspondence, reports, drafts, memos and emails. • Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

Personal Administrative Assistant

• Mar 1995 - Nov 1997

• Provide comprehensive administrative and personal support to small business owner including travel arrangements, personal banking, personal insurances and medical claims, gift buying, house and auto maintenance and day-to-day scheduling for family. • Efficiently managed telephone calls, emails and collected/ sort mail. • Maintained and managed all activities, commitments, and deliveries. • Provide comprehensive administrative and personal support to small business owner including travel arrangements, personal banking, personal insurances and medical claims, gift buying, house and auto maintenance and day-to-day scheduling for family. • Efficiently managed telephone calls, emails and collected/ sort mail. • Maintained and managed all activities, commitments, and deliveries.