Penny Lyons

Community and Customer Affairs Representative at Unisource Energy Services Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Lake Havasu City, Arizona, United States, US
Skills

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Bio

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5.0

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Lindell Barton

Penny is a consummate professional and expert I DOT drug testing.

Anthony Stanley

Penny brings executive experience from the most iconic and storied company in America's transportation industry to her work at Visio Health. Her level-headed, compassionate, and expansive perspective of the human factors of business provides priceless insight and innovative drive as she works to move Visio Health forward.

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Credentials

  • Emergency Preparedness & Business Continuity Certificate
    National Safety Council, Nebraska
    Dec, 2018
    - Nov, 2024
  • DER Certification
    SAPAA (Substance Abuse Program Administrators Association)
    Dec, 2008
    - Nov, 2024

Experience

  • Unisource Energy Services Inc
    • United States
    • Utilities
    • 1 - 100 Employee
    • Community and Customer Affairs Representative
      • Sep 2022 - Present

      UniSource Energy Services provides safe, reliable energy to more than 265,000 customers across Arizona. Our natural gas service reaches more than 165,000 customers in northern and southern Arizona, while our electric service reaches more than 100,000 customers in Mohave and Santa Cruz counties. UniSource Energy Services provides safe, reliable energy to more than 265,000 customers across Arizona. Our natural gas service reaches more than 165,000 customers in northern and southern Arizona, while our electric service reaches more than 100,000 customers in Mohave and Santa Cruz counties.

  • MIDWEST INTERNAL MEDICINE, PLLC
    • Lake Havasu City, Arizona, United States
    • Administrator
      • Aug 2021 - Sep 2022

      Manage a staff of 20 supporting four practitioners. Working to streamline processes, increase revenue while maintaining high standards of patient care. Manage a staff of 20 supporting four practitioners. Working to streamline processes, increase revenue while maintaining high standards of patient care.

  • Drug & Alcohol Regulation Connection
    • Truck Transportation
    • Owner and Founder
      • Jun 2021 - Sep 2022

      Provides expert guidance on 49 CFR §40, §219, §382, §240, §242 and Hours of Service Law. Consulting services for Designated Employer Representatives (DER’s) that manage drug and alcohol testing programs for US railroads. Provide guidance and tools on drug and alcohol policy, random plans, and reviewing existing plans for any potential regulatory miss steps. Training to supervisors on how to host a successful level 5 drug and alcohol hearing, recognizing signs and symptoms, post-accident testing, reasonable cause testing, and dangers of high THC in marijuana and portable meth labs. Show less

  • Midlands Testing & Visio Health
    • Omaha, Nebraska, United States
    • Director of Bus. Development & Regulatory Compliance
      • 2019 - Jun 2021

      ■ Created new business opportunities with potential for six-figure growth. ■ Brought in significant new contracts through building and maintaining dynamic and impressive working relationships with industry peers. ■ Created new business opportunities with potential for six-figure growth. ■ Brought in significant new contracts through building and maintaining dynamic and impressive working relationships with industry peers.

  • Union Pacific Railroad
    • United States
    • Rail Transportation
    • 700 & Above Employee
    • Manager of Drug & Alcohol Testing/Designated Employer Rep
      • 1997 - 2019

      Former titles include: Manager of Regulatory Compliance, Remote Control Licensing Manager, Crew Management. ■ Frequently organized and spoke at large-scale, multi-speaker/day conferences, round tables and trainings conducted for anywhere from 30 to 600 attendees. ■ Ideated the design of custom-made software to banish antiquated and space exhaustive filing system; method was so successful it was repackaged and resold as a best seller throughout the industry. ■ Implemented action plans to mitigate regulatory violations reducing fines by 35% year after year. ■ Overhauled method for producing employee licenses, saving $90K over quotes for alternate solutions, and shaving 3K work hours off the process. ■ Developed internal website as secure repository of information for continuous education eliminating the need for external trainings costing $3K a year. ■ One of 30 out of 44K employees selected for Leadership Development Program. Transformed high-stress negative environment by introducing fun incentives, spot awards and celebration atmosphere. ■ Reduced drug and alcohol compliance fines by over 1,800% by conducting the right test in the correct manner with the correct documentation. ■ Managed drug and alcohol program for all of Union Pacific’s 44K employees which included writing and getting federal approval for its policy and random testing plan. ■ Produced high quality trainings at low cost by forming co-op for training development, jointly producing all content and saving more than $50K with each delivery. ■ Negated educational time constraints by producing mini commercial vignettes highlighting individual topics and ‘sneaking in’ extra training. ■ Revitalized program plagued with over $260K in fines per audit and taking it to no more than 4 fines in 3 years including one year with zero fines. Show less

Education

  • Morningside College
    B.S., Business Management

Community

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