Experience

Disclosure and Barring Service (DBS)

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Secretariat Lead

  • Feb 2018 - Present

• Secretariat Officer

  • Nov 2015 - Feb 2018

• Assistant PA

  • Oct 2014 - Oct 2015



Ministry of Housing, Communities and Local Government

• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Sep 2014 - Oct 2014



AdviserPlus

• Human Resources
• 100 - 200 Employee

• Process Co-ordinator

  • Jun 2014 - Sep 2014



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Mar 2013 - Mar 2014

  • Dealing with customer inquiries professionally both over the phone and face to face • Managing a large caseload • Calculating maintenance for clients to pay • Organising paperwork in order to work through cases more efficiently • Deputising for manager • Managing a team and team workload • Taking supervisor calls • Making effective decisions using paperwork and knowledge • Dealing with customer inquiries professionally both over the phone and face to face • Managing a large caseload • Calculating maintenance for clients to pay • Organising paperwork in order to work through cases more efficiently • Deputising for manager • Managing a team and team workload • Taking supervisor calls • Making effective decisions using paperwork and knowledge



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2012 - Jan 2013

  • Cash Handling • Dealing with customer enquiries professionally both over the phone and face to face • Manage and re-distribute stock around the store and stock room • Organise deliveries for customers • Solved customer problems about a variety of issues • Organised the till point • Cashed up tills at the end of the day • Preparing the store for opening and closing • Cash Handling • Dealing with customer enquiries professionally both over the phone and face to face • Manage and re-distribute stock around the store and stock room • Organise deliveries for customers • Solved customer problems about a variety of issues • Organised the till point • Cashed up tills at the end of the day • Preparing the store for opening and closing



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2011 - Nov 2012

  • Dealing with customer enquiries in a professional and friendly manner • Cash handling • Organised stock and re-distributed stock around the store • Managed the changing rooms • Worked until midnight with other members of staff to move things around in preparation for the Christmas shop; helped put together display and followed floor plans • Dealing with customer enquiries in a professional and friendly manner • Cash handling • Organised stock and re-distributed stock around the store • Managed the changing rooms • Worked until midnight with other members of staff to move things around in preparation for the Christmas shop; helped put together display and followed floor plans



Wirral Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Week of Shadowing a Benefit Fraud Investigator

  • Jul 2011 - Jul 2011

  I shadowed various member of a Benefit Fraud Investigation Team! -Attended interviews with suspects -Looked into data collection methods -Help a team meeting to aid the use of social networking -Helped right drafts of proposals -Looked into the database used and helped fill out forms and decide which cases should be taken on -Attended court to see various trials take place I shadowed various member of a Benefit Fraud Investigation Team! -Attended interviews with suspects -Looked into data collection methods -Help a team meeting to aid the use of social networking -Helped right drafts of proposals -Looked into the database used and helped fill out forms and decide which cases should be taken on -Attended court to see various trials take place