Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Manager

  • Sep 2015 - Present

  Plymouth, United Kingdom



Republic

• Store Manager

  • Sep 2007 - Sep 2013

  Plymouth, United Kingdom Excellent communication skills through emails, conference calls and staff meetings. Strong creative skills shown in window displays and centre of excellence visual set up as well as organizing student out of hour events. Ensured the store and staff complied to health & safety regulations Interaction and communication with all departments within the business Drive a profitable store by controlling budgets and consistently achieving all KPI targets. To make sure all policies and… Show more Excellent communication skills through emails, conference calls and staff meetings. Strong creative skills shown in window displays and centre of excellence visual set up as well as organizing student out of hour events. Ensured the store and staff complied to health & safety regulations Interaction and communication with all departments within the business Drive a profitable store by controlling budgets and consistently achieving all KPI targets. To make sure all policies and procedures are implemented at all times. To drive customer service and motivate store team to achieve individual targets and improving on customer experience reports. Recruit and induct new starters, Invest in store team by coaching and developing their strengths and weaknesses. To review the team performance and set a personal deployment plan. To maintain visual standards throughout the store and utilizing all commercial reports. To keep up dated in the promotional activities. Weekly and daily floor walks to make sure all commercials are correct in the store and if there is any room for improvement or way in which we can increase sales. Daily use of all KPI reports to maximize sales potential. Regular controls of budgets and planning as well as reviewing payroll costs to keep productivity low. Show less



Peacocks

• Store Manager

  • Apr 2006 - Sep 2007

  Kingsbrige Operational Staff Planners, Driving customer service to deliver sales Commercial Visual merchandising, planning sales to store linia. Stock management including increasing and decreasing levels as well as controlling Weekly and daily floor walks to make sure all commercials are correct in the store and if there is any room for improvement or way in which we can increase sales. Train and developing team to become key achievers with in the business To always make sure health… Show more Operational Staff Planners, Driving customer service to deliver sales Commercial Visual merchandising, planning sales to store linia. Stock management including increasing and decreasing levels as well as controlling Weekly and daily floor walks to make sure all commercials are correct in the store and if there is any room for improvement or way in which we can increase sales. Train and developing team to become key achievers with in the business To always make sure health and safety is maintained throughout the store Cash handling and auditing the stores compliance. Show less



Peacocks

• United Kingdom
• Retail
• 700 & Above Employee

• Project Assistaint

  • 2003 - 2006

  Mobile Working as part of a small team to set up a new store or to refit an existing store, to trouble shoot and sort any problem out that the area manger is not happy with. To induct new store colleagues into the business using a PowerPoint presentation over 2 days. Work with shop fitters and CAD team to set up the new store layout. Lead the team in the commercial side of the store set up from layout to window dressing and product placement. Coach and develop natural skills within the new… Show more Working as part of a small team to set up a new store or to refit an existing store, to trouble shoot and sort any problem out that the area manger is not happy with. To induct new store colleagues into the business using a PowerPoint presentation over 2 days. Work with shop fitters and CAD team to set up the new store layout. Lead the team in the commercial side of the store set up from layout to window dressing and product placement. Coach and develop natural skills within the new store team on visual standards and brand identity and use of guidelines. Coach teams on window implementations and all VM best practise. Set up the back office and the manager’s files and train the store manager on any areas that they need developing on. Train the store team on till use and support in opening week. To communicate to all levels with any problems or ways which we could solve them on a daily basis. Show less