Experience

MARCUS MEDICAL

• South Africa
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2013 - Present

   Provide Support to Aortic Intervention Sales Representatives  Arrange Emergency Stock Delivery to Hospital for major AI Cases  Ensure Emergency kits are replenished and are ready to be used at short notice  Provide Support to Aortic Intervention Sales Representatives  Arrange Emergency Stock Delivery to Hospital for major AI Cases  Ensure Emergency kits are replenished and are ready to be used at short notice



VAT IT

• Luxembourg
• Financial Services
• 700 & Above Employee

• Client Services Executive

  • 2009 - 2012

  My Key Responsibility is to service both New and Existing Clients. I contact New Clients and take them through the process of recovering their VAT Collect the relevant documents required to claim VAT and submit these documents to the Processing Centre who in turn Submit to the Tax Authorities. My second major responsibility was to maintain the existing clients by resolving queries between the Vat Authorities and the Clients. I developed positive customer relationships by keeping the customer informed on the status of their claim. I ensured that Customers are happy enough to submit claims with us again. Show less



Egg Entertainment and Productions (Pty) Ltd

• South Africa
• Advertising Services
• 1 - 100 Employee

• Office Manager

  • Jun 2010 - Aug 2010

  Egg Entertainment was the advertising Agent for Visa during the World Cup. The Contract was specifically to assist with the Administration and Office Operation Leading to the World Cup. The Work was intense, fast paced and Dead Line sensitive. Typing Administrative Documents Answering Incoming Calls Keeping an Audit on all Printed and Promotional Items Ensuring Advertising Material is distributed to all the Various Stadiums Country wide. Was responsible for the courier of all sensitive documents such as tournament tickets. Maintained office Stationary and Petty Cash and Genera l Book keeping. Managed the Directors Travel Arrangements made necessary Hotel and Travel Bookings. I discovered I had the ability to work under pressure and produce results. I received an Award for my excellent performance at the end of my contract. Show less



Skynet Worldwide Express

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• CUSTOMER SERVICE AGENT

  • Aug 2005 - Jul 2009

  Answering the telephone and responding to Customer Queries Developed Positive Customer Relationships by proactively Following up Queries and giving Customers Feedback Ensured Effective use of In house software to book shipments Track and Traced Parcels and generated Shipment reports Answering the telephone and responding to Customer Queries Developed Positive Customer Relationships by proactively Following up Queries and giving Customers Feedback Ensured Effective use of In house software to book shipments Track and Traced Parcels and generated Shipment reports



DHL ZAMBIA

• Lusaka

• TELESALES AGENT

  • Apr 2002 - May 2005

  Managed a territory of 250 Clients I phoned all of them and ensured they were satisfied with our service Ensured Continued Revenue Growth by attaining and exceeding Monthly targets Reported daily activities including all opportunities in an Internal and Transparent Tool called C-View Light Ensured KPI’s were met daily Managed a territory of 250 Clients I phoned all of them and ensured they were satisfied with our service Ensured Continued Revenue Growth by attaining and exceeding Monthly targets Reported daily activities including all opportunities in an Internal and Transparent Tool called C-View Light Ensured KPI’s were met daily