Learning & Organisational Development Coach & Partner / High Performance Facilitator

• Feb 2020 - Present

Engaged by leading organisations such as JP Morgan, Fletcher Building Australia & NZ and Momenta to create and deliver unique learning and organisational development programs and experiences to build engaged, collaborative and adaptive cultures and meet needs across learning, education, leadership capability, organisational design and talent development. Engaged by leading organisations such as JP Morgan, Fletcher Building Australia & NZ and Momenta to create and deliver unique learning and organisational development programs and experiences to build engaged, collaborative and adaptive cultures and meet needs across learning, education, leadership capability, organisational design and talent development.

Learning and Organisational Development Partner

• Oct 2018 - Feb 2020

Engaged to build a new central L&OD function for a national workforce, including setting and guiding the entire Organisational Development strategy and framework from the ground up. Worked in corporate/head office with line management of people and performance managers across all business units. Engaged to build a new central L&OD function for a national workforce, including setting and guiding the entire Organisational Development strategy and framework from the ground up. Worked in corporate/head office with line management of people and performance managers across all business units.

Learning and Development Manager

• Jul 2017 - Mar 2018

Hired to advise senior business leaders on development opportunities when RACQ purchased a mutual bank. Drew on background in financial services, compliance training, instructional design, coaching and development to create and deliver high-quality learning experiences for mortgage lenders. Then reengaged by the business to train all in-house trainers. Hired to advise senior business leaders on development opportunities when RACQ purchased a mutual bank. Drew on background in financial services, compliance training, instructional design, coaching and development to create and deliver high-quality learning experiences for mortgage lenders. Then reengaged by the business to train all in-house trainers.

Learning and Organisational Development Manager

• Oct 2015 - May 2016

Directed a significant shift in learning, leadership and management nationally, changing the culture from ‘every person for themself’ to one of coaching, development, and knowledge sharing across the business. Coached leaders and gained their buy-in, (overcoming initial resistance) to redevelop the organisational development strategy with a focus on human-centred design Directed a significant shift in learning, leadership and management nationally, changing the culture from ‘every person for themself’ to one of coaching, development, and knowledge sharing across the business. Coached leaders and gained their buy-in, (overcoming initial resistance) to redevelop the organisational development strategy with a focus on human-centred design

Learning & Development Advisor / Facilitator

• Feb 2013 - Oct 2015

After a Financial Services ‘shake up’ in the UK, I was one of the only qualified financial advisors remaining in the UK and sought by institutions such as Lloyds Bank and Nationwide Building Society to develop and deliver training to requalify financial advisors Improved organisational performance and compliance through design and delivery of soft skill, customer service and technical training for all Financial Advisors, Mortgage Lenders and support staff. Built capability frameworks and training matrices to upskill them to the required exam level under new regulations.

Learning and Development Manager

• Jan 2011 - Dec 2012

Created the L&D strategy for a beauty division brand with an understanding of the learning challenges and complexities of a global organisation and built an L&D function aligned to business goals and global strategy. Linked in with Global L&OD to source the appropriate corporate L&OD initiatives for my division (the global team) which consisted of 30 staff including Marketers, Researchers, Business Development Managers to name a few. Created the L&D strategy for a beauty division brand with an understanding of the learning challenges and complexities of a global organisation and built an L&D function aligned to business goals and global strategy. Linked in with Global L&OD to source the appropriate corporate L&OD initiatives for my division (the global team) which consisted of 30 staff including Marketers, Researchers, Business Development Managers to name a few.

Learning and Development Manager

• May 2006 - Jan 2009

National Branch Manager / Area Manager

• May 2003 - Oct 2005

Role encompassed responsibility of teams and operations across three branches, including the performance management and appraisals of branch staff. Ensured the achievement of the area’s annual sales targets, whilst ensuring all regulatory requirements were consistently met. Role encompassed responsibility of teams and operations across three branches, including the performance management and appraisals of branch staff. Ensured the achievement of the area’s annual sales targets, whilst ensuring all regulatory requirements were consistently met.

Training Consultant

• Apr 2001 - May 2003

Designed and delivered Stakeholder Pension training; set up of a new contact centre enabling the business to meet new customer and industry demand due to a change in government pension policy. Designed and delivered Stakeholder Pension training; set up of a new contact centre enabling the business to meet new customer and industry demand due to a change in government pension policy.