Experience

Pemberton Partners

• United Kingdom
• Banking
• 1 - 100 Employee

• Recruitment Partner

  • Mar 2020 - Present

  Pemberton Partners is a privately-owned boutique search consultancy operating globally from London, Doha and Manila. Our team have been executing mandates for 20 years across financial service and technology sectors. Our point of difference is the ability to execute complex and confidential assignments where clients want to hire the best individuals in the market. Established in 2007, our reputation is based on our ability to be leaders in executing on behalf of our clients and candidates. Gavin Maude founded Pemberton Partners in 2007. He entered the recruitment industry in 1999 and by combining 20 years of global search experience with his earlier life in Africa and as a Gurkha Officer in the British Army, he has become a versatile and unique head-hunter. Pemberton Partners has developed a unique modus operandi that ensures that clients and candidates work with product, industry and geographical specialists. Our approach of combining talented consultants and researchers – built over many years of experience – allows us to understand, support and guide our clients and candidates, responding quickly and accurately to their requests and securing the best outcome for all parties involved in each project . Our services include: 1. Executive Search & Resourcing 2. Competitor Analysis and Employee Assessment 3. Compensation Comparison, Organisational Structure Reporting 4. Market Mapping, Analysis & Intelligence 5. Independent Referencing 6. Leadership and Management Coaching Pemberton Partners has executed mandates in Europe, the Middle East, APAC, Africa and North America.



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Product Support Specialist

  • Nov 2018 - Mar 2020

  We are a leading health services innovation company. Our aspiration is to improve experiences and outcomes for everyone we serve while reducing the total cost of care. We are distinguished by our core capabilities that deliver transformational health solutions. Everyone we work with can expect us to lead with our core values. It’s what 181,000 Optum employees strive to deliver each and every day to those we serve. Helping people live healthier lives and helping make the health system work better for everyone.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Dell Workforce Analyst and Technical Support Representative

  • Apr 2016 - Nov 2018



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Recruitment Coordinator

  • Jan 2015 - Feb 2016

  - Post all open positions on the Client or external careers sites in a timely manner. - Conduct phone interviews with the candidates and generate a direct candidate pipeline. - Manage the scheduling of all interviews, ensuring candidates and assessors are fully briefed. - Point of contact for hiring managers for interview coordination and feedback, process compliance. - Initiate the offer process. - Support Staffing Consultant and Operations Manager in maintenance of reports. - Active use of recruitment tools: 2XB & Avature - Assist and liaise with Hiring / Line Mangers regarding the completion of administrative recruitment processes. - Documenting /Filling the list of candidates interviewed, rejected & in pipeline. - Assist candidates with the application processes and questions and conduct job trainings for new starters. - Manage and collate job applications and responses to all applicants within a timely manner. - Arrange interviews, to be conducted in person, via phone or internet. - Ensure completion of all documentation as per the recruitment standards and processes. - Perform other related administrative and reasonable duties as instructed. - Keep candidates informed of the progress, next steps and provide timely feedback on their application. - Communicate with and update Managers throughout all stages of the recruitment process. - Answer enquiries from employees regarding employment opportunities. - Liaise with HR Business Partner & HR Executive on new employee information. - Support to onboarding team specifically in collecting all required documents from selected applicants for medical enrollment, visa application and other benefits.



Luxury Visions Trading JLT

• F02, Sunset Mall, Jumeirah 3, Dubai, UAE

• Assistant Manager

  • Oct 2013 - Dec 2014

  - Coordinating with DMCC Immigration for Visa application and Employee ID of the Employees and processing salary requests, certificates or trade license renewal of the Company. - Conduct phone interview with the candidates. - Arranging bookings for hotel, tourist visa and travel tickets. - In charge of Company petty cash and in charge of purchasing and maintaining office supplies. - Preparing invoices, LPOs, payment vouchers and receipts for cash reimbursement of staff. - Receiving invoices and preparing of the payment to be given to the Finance Director for approval and signing. - Receiving and analyzing documents for proper dissemination/filing and ensuring that all documents are available any time by filing accordingly. - Preparing letters, replies and sending out emails and faxes. - Handle calls and updating database of Client’s contact details. - Performing administration works and keeping of Employees’ records. - Looking after the organization when the Manager is out of office. - Arranging internal meetings. - Preparing and sending documents/parcels to the assigned courier. - Performs other duties or responsibilities that maybe assigned from time to time.



Encore Technology Solutions JLT

• One Lake Plaza, Jumeirah Lakes Towers, Cluster T2, Dubai, UAE

• Administrative General

  • Oct 2010 - Oct 2013

  - Coordinating with DMCC Immigration for Visa application and Employee ID of the Employees and processing salary requests, certificates or trade license renewal of the Company. - Arranging bookings for hotel, tourist visa and travel tickets. - In charge of health insurance for the new members and maintaining the master list and leave filing of the employees. - In charge of Company petty cash and in charge of purchasing and maintaining office supplies. - Preparing invoices, LPOs, payment vouchers and receipts for cash reimbursement of staff. - Receiving invoices and preparing of the payment to be given to the Finance Director for approval and signing. - Receiving and analyzing documents for proper dissemination/filing and ensuring that all documents are available any time by filing accordingly. - Coordinating and making follow-ups of the tasks given by the Executive Chairman to the team members until task is being done. - Preparing letters, replies and sending out emails and faxes. - Handle calls and updating database of Client’s contact details. - Performing administration works and keeping of Employees’ records. - Looking after the organization when the Manager is out of office. - Arranging internal meetings. - Preparing and sending documents/parcels to the assigned courier. - Performs other duties or responsibilities that maybe assigned from time to time.



Swift Interiors Design and Build LLC

• Karama, Dubai, UAE

• Administrative Assistant

  • Oct 2009 - Oct 2010

  - Ensures that all schedules and repetitive works of the MD/Accounts & Admin Manager are handled in such a way that they has a time to design the plans for the growth of the Company. - Report directly to the Admin Manager in daily admin affairs. - Checking all incoming emails, taking printouts of the mails and presenting to the MD and Admin Manager’s table. - Preparing quotations for various Customers under the supervision and instructions of the General Manager. - Handle calls and transfer/take messages and conveying them to the concerned person. - Keeping the record in the system for outgoing quotations to various Customers. - Attend meetings and minute the proceedings. - Follow up daily schedules with all the staff and submit daily, weekly and monthly reports to the Managing Director. - Maintaining the master list of the staff/employees and keeping all the contact details of the Clients, Suppliers and Vendors. - Organization of meetings and functions to support the teams.



Advanced Contact Solutions, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Workforce Analyst Level IV

  • Oct 2007 - Aug 2009

  - Implement Workforce functions like deployment and scheduling, capacity planning and- Fforecasting, retrieval and analysis of characteristics, real-time monitoring, and call traffic management.- Coach, monitor and control Customer Service Associates regarding attendance and schedule adherence.- Generate comprehensive reports on staffing, agent productivity, real-time schedule adherence and other significant reports of the account and distribute these reports to all concerned parties.- Serve memos and forward them to Operations Supervisors in cases of their agents’ policy in adherence as needed.- Provide suggestions on how to obtain service level goals and strategic initiatives.

• Technical Support Representative Level 2 - Verizon Account

  • May 2006 - Oct 2007

  - Provide customer service and technical assistance for windows based systems, including DSL installation and troubleshooting (hardware/software), browsing issues, and other various areas.- Help and educate customers setting up their email and other products of the company.- Provide information for the status of the DSL order- Promoted as part of the Get Connected Virtual Install Team last August 2007. Focused on First Call Resolution and Special Handling customers who are not technically incline in installing, configuring and establishing newly provisioned DSL line.- Promoted as Escalation Agent in September 2007 and the main responsibility was changed from taking Level 2 calls to Floor Support and was given an additional task to take in supervisor/ escalation calls.- Assigned as an OIC of the Team – responsible for monitoring our Team Remedy compliance and new updates.- Maintain specific goals/metrics set by the Team Manager.