Experience

Brandon Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Manager

  • Jun 2021 - Present

  Working as an automotive service advisor using Honda Dealer Service Reynolds, X-Time & Honda IN (Technical Information System). ● Obtain approval signatures and enter RO into service database system (Reynolds). ● Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. ● Maintain automotive records by recording problems and corrective actions planned. ● Work with external vendors like insurance , third-party extended Warranty company , claim ajustor for claim & payment approvals ● Update job knowledge by participating in educational opportunities and reading manufacturers’ publications. ● Initiate automotive services and repairs by ascertaining performance problems and services requested. ● Verify warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. ● Ascertain automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. ● Develop estimates by costing materials, supplies, and labor. ● Calculate customer’s payment, including deductibles. ● Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Show less



Courtesy Kia of Brandon

• United States
• Retail
• 1 - 100 Employee

• Customer Service Coordinator

  • Jan 2021 - Jun 2021

  ü Receive Customer Inbound calls, assist in resolving customer complaints, coordinate factory assistance & customer follow up programs. ü Schedule & confirm service appointments for any new customer experiencing mechanical problems & follow up with all party’s post repair completion. ü Maintain a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, contact date, problem nature & resolution description. ü Follow up with all sales & warranty customers within 48 hours to ensure resolution is met ensuring customer satisfaction. ü Discuss customer satisfaction standings with Service manager monitoring significant changes and determining possible contributing factors. Show less



Courtesy Kia of Brandon

• United States
• Retail
• 1 - 100 Employee

• Automotive Service Writer

  • Jan 2020 - Mar 2020

  Working as an automotive service advisor using Kia Dealer Service CDK, X-Time & Dealer Daily (Technical Information System). ● Obtain approval signatures and enter RO into service database system (CDK). ● Maintain customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. ● Maintain automotive records by recording problems and corrective actions planned. ● Update job knowledge by participating in educational opportunities and reading manufacturers’ publications. ○ ● Initiate automotive services and repairs by ascertaining performance problems and services requested. ● Verify warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. ● Ascertain automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. ● Develop estimates by costing materials, supplies, and labor. ● Calculate customer’s payment, including deductibles. ● Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Show less



Walker Toyota

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant service mananger

  • Sep 2019 - Dec 2019

  Initiates automotive services and repairs by ascertaining performance problems and services requested. ü Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. ü Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. ü Develops estimates by costing materials, supplies, and labor. ü Calculates customer’s payment, including deductibles. ü Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. ü Obtains approval signatures and enters RO into service database system (Dealertrack). ü Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. ü Maintains automotive records by recording problems and corrective actions planned. ü Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications. ü Working as an automotive service writer using Toyota Dealer Service Dealertrack, X-Time & Dealer Daily (Technical Information System). Show less



Tansky Sawmill Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Writer

  • Sep 2018 - Aug 2019

  ü Working as an automotive service writer using Toyota Dealer Service CDK, Time Highway & Dealer Daily (Technical Information System). ü Good experience in customer handling dealing with customer queries/problems for service & maintenance issues and handling over to technician as needed. ü Good CSI (customer satisfactory Index) maintained for full tenure ü Examine the automobiles and identify the parts that need repairs or replacement. ü Involved in Bill Preparation, open/close Repair Order (RO)/Job Card, booking Service appointment and post service inspection of Breaking system, Suspension system, Clutch functioning, Mileage Testing, multipoint inspection, fluid level etc. ü Advise the clients on Multipoint Inspection, service of engine transmission tire, brakes & other body parts. ü Involved in sale of Extended Maintenance Plan/Toyota care plus ü Provide auto repairing as services to the clients, as required ü Oversee the work of technicians and provide them assistance for complex repair work Show less



Mahindra Group

• India
• Executive Offices
• 700 & Above Employee

• Automotive Spare Parts Coordinator

  • Oct 2012 - Apr 2013

   Main responsibility involves managing the inventory of the spare parts, preparing the purchase orders, finding sources to get spare parts and providing the spare parts to the technical team.  Coordination of Body Parts and Spare Parts from store, follow up and receive the spare parts orders.  Maintaining the stocks of the auto parts and ensure that there is a healthy supply  Prepare the spare parts purchase order in-line with the items purchase order to provide the necessary spare parts that supports those items in accordance with the National Technical Manager, finance department and the purchasing department  Generating the weekly and monthly reports for the inventory and the consumption reports as well as the spare parts tracker. Preparing reports of the latest production, stock and sales reports.  Client Handling , Audit Handling with excellent negotiation skills. Show less



Hyundai Austin Dealership

• Kolkata, West Bengal, India

• Service Advisor

  • Apr 2012 - Oct 2012

   Worked as an automotive assistant service advisor (gdms operator).  Dealt with customer queries/problems, prepared job card and handed over to our downstream for rectification.  Examine the automobiles and identify the parts that need repairs or replacement  Involved in Bill Preparation and post service inspection of Breaking system, Suspension system, Clutch functioning, Mileage Testing etc.  Advise the clients on updating the vehicle's engine to newer models  Provide auto repairing as services to the clients, as required  Oversee the work of technicians and provide them assistance for complex repair work Show less