Experience

AVC Technology Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Information Technology Support Engineer

  • Apr 2021 - Present

  Responsible for the design, implementation, and maintenance of a corporate windows server environment hosted in Azure. Including strong hardware, software, backup, and tier 3 technical support for all Azure-based resources and on-premise resources at remote sites. This position works closely with the user community, application owners, and other members of the IT infrastructure team to resolve incidents and meet service requests within appropriate SLAs. Responsible for the design, implementation, and maintenance of a corporate windows server environment hosted in Azure. Including strong hardware, software, backup, and tier 3 technical support for all Azure-based resources and on-premise resources at remote sites. This position works closely with the user community, application owners, and other members of the IT infrastructure team to resolve incidents and meet service requests within appropriate SLAs.



Al Hamar Gulf Est. ( Subway )

• Information System Support Specialist

  • Jan 2018 - Present

  I have twenty years of experience as a System Support Specialist. Currently working at Al Hamar Gulf Est. (SUBWAY Restaurant). Engaging with end-users thru incoming calls/email, providing real-time technical support to end-users remotely and on-premise with a guaranteed to finish it at a given time. This will include account set up, password reset, creating a mailbox, and configuring account policies. Installation, troubleshooting, and resolving all technical issues with regards to hardware (Server\Desktop\Laptop, Routers\Switches\Printers, Point of Sale, and CCTV). Software (Windows\Mac OS, Subway POS System, Microsoft Office, and Focus EMS, etc). Networking (Routers, Switches, LAN installation, Access Points) issues with regards to LAN and Wifi connections. Communicating with the service provider (DU, Etisalat), making sure WAN connections are up with minimal downtime. Engaging with suppliers to make sure that we got the best price in the market in terms of buying the equipment needed in the Office/Stores. Creating a phone/tab app using office 365 Powerapps to automate our IT inventory. Setting up the digital menu (Samsung Magic Info and Coates Switchboard CMS) display for new and existing Subway stores.



IQPC Middle East

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• System Support Specialist

  • Mar 2010 - Jun 2016

  Worked as a Team Leader - System Support Specialist (Asia Pacific Region) managing Dubai, India, Sydney, and Singapore Offices with more than 8 years experienced here in the UAE. I am consistent and excellent employee being rated by my co-employee, a highly motivated, dependable troubleshooter and problem-solver of whatever the end-user or a client is facing on any IT related issues. I worked here in Dubai facing different nationalities providing prompt, accurate, and respectful support to users, applying a high degree of customer service skills and technical expertise while ensuring customer satisfaction. I can contribute my knowledge and can perform confidently and effectively under pressure and can work with less or no supervision.



Tansputec FZ LLC

• IT Support Specialist

  • Apr 2008 - Feb 2010

  Transputec is an established Information Technology Services and Solutions company with more than 28 years of IT innovation and excellent customer service.We believe in FLEXIBILITY and AGILITY. We see this simply as the ability for us to grow our services as quickly and with the speed our clients expect, whether they are enterprises or small or medium sized organisations.Duties and Responsibilities• Installation and Administration of Microsoft Windows 2000/2003 Servers(Enterprise and Standard Edition) • Installation and configuration of Domain Controllers, Active Directory, DNS, and DHCP. Installation and configuration of Exchange Server, managing and creating end-users mailbox, enabling/disabling of user's instant messaging using msn messenger v4.6 or v5.0 and configuration of the clients email using Microsoft Outlook. • Anti-Virus Management and Support - Administration and maintenance of centralized anti-virus management server, updating and upgrading of anti-virus definition file, set coordinated security policy and deploy automatic updates on every client and server. Removal of Virus/Worms at the servers and computers.• Manages the physical network infrastructure, including wired and wireless local area network (LAN).• Responded to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, Web, and telecom technologies. • Contributed ideas to improve customer service and suggested ways for second-level support to interact with customers. • Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.Performed preventive maintenance and repairing of computers, printers, routers and switches.



Home Development and Mutual Fund

• Network and System Administrator

  • Jan 1998 - Mar 2008

  Cisco Routers and Switches ManagementActive Directory, DNS, DHCP, Wireless Access Point, Windows Server ManagementEnd-users Desktop Support Cisco Routers and Switches ManagementActive Directory, DNS, DHCP, Wireless Access Point, Windows Server ManagementEnd-users Desktop Support