Experience

TransDirectUSA

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Owner/President

  • Feb 2015 - Present

  Nationwide Combining over twenty years of transportation operations and CDL driver and transportation/logistics recruiting experience, TransDirectUSA recruiters “speak your language”. Whether you are a client or a candidate, you will appreciate our knowledge and expertise of your industry. Professional Search/Placement Services for Professionals in the Transportation/Logistics Industry: Are you a professional in search of your next career move? TransDirectUSA is well-connected to C-Level… Show more Combining over twenty years of transportation operations and CDL driver and transportation/logistics recruiting experience, TransDirectUSA recruiters “speak your language”. Whether you are a client or a candidate, you will appreciate our knowledge and expertise of your industry. Professional Search/Placement Services for Professionals in the Transportation/Logistics Industry: Are you a professional in search of your next career move? TransDirectUSA is well-connected to C-Level decision-makers expanding their transportation/logistics teams. If you are in need of growing your professional team click here to schedule a 15-minute introductory meeting on how we can help! https://calendly.com/peggy-14 Temporary or Temp-Hire vs. Direct Hire for CDL Drivers: In today’s competitive CDL driver employment market, most companies agree it is beneficial to utilize outsourced recruiting methods in order to capture high-quality CDL talent. If you are using temporary or temp-to-hire staffing programs for permanent CDL driver placements, YOU ARE PAYING TOO MUCH! Direct-Hire: Low Risk/High Return for CDL Drivers: TransDirectUSA recruiters will partner with your hiring managers to ensure CDL drivers meet your specific minimum hiring requirements and job descriptions. Most top-quality CDL drivers are already working and considered “passive” candidates. Our recruiters act as representatives of your company and therefore top CDL drivers take our calls! Direct-Hire is Cost Effective for CDL Drivers: TransDirectUSA offers customized programs based on your hiring needs. Traditional driver staffing companies charge 70-80% mark-ups and claim to save clients money in reducing Workers’ Compensation risks and liabilities. Chances are you work hard to keep EMR rates and turnover low. Why pay a staffing provider for additional Workers’ Compensation and Unemployment Insurance if your company doesn’t need it? Show less



Skilled Trades Services/Drivers and Transportation Division

• Division Vice President

  • Feb 2014 - Feb 2015

  Provided business plan and execution of start-up specialty division, providing CDL recruiting solutions, nationwide. Full-cycle sales, field staff recruiting, daily operations management, P&L management, and internal staff hiring, training, and development/management for locations in in WI, TN, and NC. Division became NET positive in 6 months and cash-flow positive in 9 months.



Trillium Driver Solutions

• Staffing and Recruiting
• 1 - 100 Employee

• Director of National Accounts

  • Jun 2012 - Oct 2013

  National • Perform analysis of channel/account potential, market share, and remaining winnable opportunities by account in 29 markets • Create and implement business plans that align with the business strategy, adapting plans as necessary to optimize results. • Set clear objectives, milestones, and timelines, monitor and report on progress to Division Vice President. • Manage personal and team performance, creating a winning culture among his/her team, as well as the entire sales… Show more • Perform analysis of channel/account potential, market share, and remaining winnable opportunities by account in 29 markets • Create and implement business plans that align with the business strategy, adapting plans as necessary to optimize results. • Set clear objectives, milestones, and timelines, monitor and report on progress to Division Vice President. • Manage personal and team performance, creating a winning culture among his/her team, as well as the entire sales organization. • Coach and develop field sales/operations on sales cycle, processes, etc. • Design and implement document management processes to ensure field staff remain fully compliant with risk management policies and procedures. • RFP submission and management, contract negotiation, implementation and term compliance. • Develop and provide customer, market, and competitor insights to the business via participation on internal project teams and attending planning meetings. • Attend customer and company sales meetings and appropriate conventions. • Initiate sales activity in new markets. • Recommend new-hire strategies to Division Vice President for optimal revenue growth. • Develop marketing strategies to exceed budgeted sales and profit goals for local and national business. • Manage sales pipeline of 2,000+ nationwide contacts. • Frequent travel to 29 nation-wide markets. • Maintain profit margins through strong negotiation skills. • Contract and rate negotiation for national Service Agreements and rates. • Use Linkedin and blogs for networking and industry related updates. • Member of National Private Trucking Council and Certified Transportation Professional certified. • Member of Wisconsin Motor Carrier Association and Safety club. • Delegate tasks and mentor 85 Area Managers, Sales Representatives, Branch Managers, Operations Managers, and Recruiters in 29 nation-wide markets. • Signed 68 new service agreements and added $12MM to national revenue, from June 2012 to Oct 2013. Show less



Trillium Driver Solutions

• Area Manager

  • Sep 2009 - Jun 2012

  Wauwatosa, WI • Develops an effective marketing strategy to meet or exceed budgeted sales and profit goals. Analyzes monthly operating statements to determine strengths and weaknesses of the branch operation and takes appropriate action to improve weak areas. • Managed 10 internal staff • Directs the outside sales activities of the branch in order to reach financial objectives. • Develops procedures within the branch to help promote and ensure high quality customer service. Leads branch activities… Show more • Develops an effective marketing strategy to meet or exceed budgeted sales and profit goals. Analyzes monthly operating statements to determine strengths and weaknesses of the branch operation and takes appropriate action to improve weak areas. • Managed 10 internal staff • Directs the outside sales activities of the branch in order to reach financial objectives. • Develops procedures within the branch to help promote and ensure high quality customer service. Leads branch activities and coordinates the work flow. • Monitors daily activities to verify that service standards are being maintained and practiced. • Supervises various administrative activities including the completion of financial reports, processing of personnel records, updating of client and internal/external personnel files, etc. in a timely and accurate manner. • Responsible for developing and carrying out effective action plans to positively impact branch operations. • Monitors the recruiting efforts of branch personnel in maintaining a pool of qualified field staff employees. • Hires and trains internal staff. Divides the workload and submits requests for staffing changes to supervisor for approval prior to conducting recruiting activities. • Conducts performance reviews and corrective actions of internal staff. Makes recommendations for position and salary changes. • Opened three branches in new markets. • P&L and yearly budget management for five branches. • Increased total revenue from $3.5MM to 6.2MM in 25 month period. • Reduced total operating expenses out of five branches from 13% to 9% in a one-year period, 2010-2012. • Increased margins 2-pts in two-year period resulting in $150K of additional profit.

• Branch Manager

  • Mar 2008 - Sep 2009

  Wauwatosa, WI • Develops an effective marketing strategy to meet or exceed budgeted sales and profit goals. Analyzes monthly operating statements to determine strengths and weaknesses of the branch operation and takes appropriate action to improve weak areas. • Full-desk sales, recruiting, placements, field employee management, and client services. • Managed 75+ field staff and 3 internal staff. • Conforms to regional market expectations as assigned by the Regional VP or Area… Show more • Develops an effective marketing strategy to meet or exceed budgeted sales and profit goals. Analyzes monthly operating statements to determine strengths and weaknesses of the branch operation and takes appropriate action to improve weak areas. • Full-desk sales, recruiting, placements, field employee management, and client services. • Managed 75+ field staff and 3 internal staff. • Conforms to regional market expectations as assigned by the Regional VP or Area Manager. • Responsible for the supervision of the branch personnel including sales account reps, recruiters, assistants, and receptionists. • Directs the outside sales activities of the branch in order to reach financial objectives. • Develops procedures within the branch to help promote and ensure high quality customer service. Leads branch activities and coordinates the work flow. • Supervises various administrative activities including the completion of financial reports, processing of personnel records, updating of client and internal/external personnel files, etc. in a timely and accurate manner. • Ensure CDL driver files are compliant in accordance to section 341 of FMCSA regulations. • Responsible for developing and carrying out effective action plans to positively impact branch operations. • Monitors the recruiting efforts of branch personnel in maintaining a pool of qualified field staff employees. • Hires and trains internal staff. Divides the workload and submits requests for staffing changes to supervisor for approval prior to conducting recruiting activities. • Conducts performance reviews and corrective actions of internal staff. Makes recommendations for position and salary changes. • Strives to keep branch expenses low by maintaining awareness of client credit issues, unemployment concerns, and worker’s compensation issues. Reports any concerns to management. • P&L and yearly budget management for branch. • Increased revenue from $600,000 to $2.9MM annual revenue in 23 month period



Ascend

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Account Manager

  • Mar 2006 - Dec 2007

  • Performed SWOT analysis of accounts to determine direction of market penetration. • Analyzed processes and implemented optimized operational functions. • Implemented programs/events to ensure team development. • Created superior customer service environment by leading by example. • Solicited and maintained relationships with existing LTL shippers. • Prospected new accounts by cold calling, setting appointments, phone work, and email. • Analyzed market to determine target… Show more • Performed SWOT analysis of accounts to determine direction of market penetration. • Analyzed processes and implemented optimized operational functions. • Implemented programs/events to ensure team development. • Created superior customer service environment by leading by example. • Solicited and maintained relationships with existing LTL shippers. • Prospected new accounts by cold calling, setting appointments, phone work, and email. • Analyzed market to determine target audience and most advantageous sales routes. • Oversaw and managed operational issues to ensure optimum customer service. • Negotiated contracts and implemented discount pricing programs. • Responsible for reaching monthly revenue goals set by management. Show less



Transport America

• United States
• Truck Transportation
• 400 - 500 Employee

• On-Site Customer Service/Operations Manager

  • Nov 1999 - Mar 2006

  Worked on-site at SC Johnson in Racine, Wisconsin. Oversaw operations of 50+ loads per day throughout the United States and Canada. Provided customer service to SC Johnson Directors and their 3rd party logistics providers. Communicated with Fleet Managers, Planners, and Drivers ensuring 99.8% on-time deliveries. • Resolve customer issues in a high-profile position • Managed and coached four Customer Service Assistants; maintained team environment. • Determined needs for improvement… Show more Worked on-site at SC Johnson in Racine, Wisconsin. Oversaw operations of 50+ loads per day throughout the United States and Canada. Provided customer service to SC Johnson Directors and their 3rd party logistics providers. Communicated with Fleet Managers, Planners, and Drivers ensuring 99.8% on-time deliveries. • Resolve customer issues in a high-profile position • Managed and coached four Customer Service Assistants; maintained team environment. • Determined needs for improvement through process analysis; created and implements new processes. • Authored and maintained department operations SOP. • Spearhead BPR (Business Process Improvement) team to analyze and implement internal invoice auditing system. • Recommend solutions to IT/Corporate Operations for development and implementation of PO Monitoring System, E-Invoicing program, and Label Discrepancy report in order to meet customer's needs • Coordinated logistics operations with several warehouses and shippers around US and Canada. • Communicated daily with SC Johnson logistic managers and customer service reps to maintain service requirements. • Processed customer orders via EDI, fax, and verbal load tenders; familiar with SAP, ERP, and JT logistics management. • Responsible for accurate entering, scheduling, and monitoring 150 inbound and outbound loads per day. • Ensured loads were planned and executed properly by communicating with load planners, fleet managers, and drivers. • Monitored trailer pools at 15 various shippers and logistics warehouses. • Participated in SC Johnson production planning meetings to ensure proper equipment placements. Show less