Experience

San Diego Data Processing Corporation

• Project Manager II

  • Jan 2007 - Present

  Using established methodology for project management, led the teams for numerous projects and programs. Noteworthy accomplishments included: Managed the program maintaining the city's award winning website, its operations and its infrastructure. Upgrade of SAP from R/3 to ECC 6.0, Implementation of SAP CRM and Netweaver portal, Managed development and implementation of interfaces between the City's and SDDPC's SAP accounting systems. Managed development and implementation of the interfaces from the City's ECC to several of the City's departmental applications, Major upgrade of Microstation XM for Engineering and Capitol Projects Department (200+ users) Implementation of Bentley Projectwise application for Engineering and Capitol Projects Department Implementation of Microsoft SharePoint 2007 for the City of San Diego Implementation of Microsoft SharePoint 2007 for SDDPC and subsequent upgrade to SharePoint 2010 Show less



Duffin & Associates

• Partner/Consultant

  • Jan 1982 - 2012

  Serving a variety of local businesses and organizations with electronically typeset materials for production. Consulting with businesses relative to computer applications, developing customized business software and developing and marketing educational software. Projects have included: Serving a variety of local businesses and organizations with electronically typeset materials for production. Consulting with businesses relative to computer applications, developing customized business software and developing and marketing educational software. Projects have included:



Scripps Health

• Supervisor

  • Jan 1999 - Jan 2006

  Responsible for the organization and oversight of the information systems Client Service Desk for the institution. This is the single point of contact for a user community of approximately 12,000 individuals, and is staffed by 30 analysts and technicians. Led the team that selected, then implemented a new automated service tracking system. Developed numerous tools for effective troubleshooting in an environment of numerous applications, operating systems, and network protocols. Helped to establish functional communication within the I/S department, which dramatically reduced the resolution time for break/fix issues. Played a significant role with the management team in its efforts to establish and monitor metrics for the entire department. Served effectively on the Change Management team to coordinate system modifications with minimum negative impact for the user. Show less



Gemological Institute of America - ARMS

• Client Services Manager

  • Jan 1997 - Jan 1999

  GIA distributed and supported retail management software to jewelers throughout North America. Fully responsible for the management of a 7 member team of client service representatives providing telephone help desk support to over 250 retail stores and their staffs. Turned around the morale of both staff members and users within; by: Instituting a call tracking system and knowledge base; Implementing an ACD telephone response and management system; Developing the resource materials needed for quick response times and accurate answers; Formalizing operational procedures; Establishing the goals and controls for measuring/rewarding excellent performance. As an active member of the team we addressed questions regarding the ARMS software, as well as operating systems and hardware issues with computers, printers, scanners and communications. Also provided advice regarding information management and store operations. Show less



Eldorado Colleges, Inc

• Vice President, Administration

  • Jan 1983 - Jan 1997

  The College provided career training to individuals in office support, accounting, hotel operations, and computer repair. A key player in the company's growth from a single campus to a network of five campuses throughout Southern California. (Recognized by Inc. Magazine in 1986 as one of the 500 fastest growing companies in the country.) Formulated, modified and standardized systems, both procedural and computerized, to ensure consistent product at each location. Responsible for information systems management, internal controls and auditing, and risk management, accreditation, state licensure, regulatory compliance, human resources, staff training and development, policy design, communication and implementation. Designed, authored, and maintained software applications to manage marketing, financial, academic and human resource information. Responsible for development of curriculum in computer maintenance and repair and office support skills. Successfully managed teams to design, develop and implement software solutions. Working with users and programmers, addressed the requirements of each to deliver finished products that were timely and targeted to the established goals. Created user manuals and instructions for all development projects. Also served Show less



Eldorado Colleges, Inc.

• Vice President, Operations

  • Jan 1994 - Jan 1996

  Supervised Executive Directors for each of five locations to assure that management goals (growth, completions, placements, collections and profit) were met each month and daily operations were attended to appropriately. Responsibilities included staffing, facilities, compliance, budget and planning. Supervised Executive Directors for each of five locations to assure that management goals (growth, completions, placements, collections and profit) were met each month and daily operations were attended to appropriately. Responsibilities included staffing, facilities, compliance, budget and planning.



National University

• Adjunct Faculty

  • Jan 1983 - Jan 1987

  Developed and taught between 8 and 10 classes per year; among the subjects taught are: Programming in BASIC and Pascal; undergraduate and graduate levels, Word processing and spreadsheet applications, Information management, and Data processing concepts. Wrote the curriculum for Masters degree in Education with an emphasis in computers. Consistently recognized by students for effective communication skills, energy and knowledge. Developed and taught between 8 and 10 classes per year; among the subjects taught are: Programming in BASIC and Pascal; undergraduate and graduate levels, Word processing and spreadsheet applications, Information management, and Data processing concepts. Wrote the curriculum for Masters degree in Education with an emphasis in computers. Consistently recognized by students for effective communication skills, energy and knowledge.