Experience

Emerson Reid

• United States
• Insurance
• 100 - 200 Employee

• Account Executive, Medicare

  • Feb 2017 - Present

  As an Account Executive in the Medicare division, I have a couple of roles. My main focus is to educate Medicare eligible individuals when it comes to understanding their insurance options when they turn 65 or are approaching retirement. If they are still working I will compare their current benefits to Medicare and make the appropriate recommendation. Most people that call me are very confused - and scared - about Medicare and have been inundated with information from many carriers. I simply walk them through the process, one step at a time, and at the end of the day they make an educated decision about their benefits. Their appreciation is my reward! I also work with agents who are considering selling Medicare as an added benefit to their clients. I assist them with training and carrier contracting. From that point I can help them with the annual compliance training and certification. Basically I provide Medicare support at all levels.



Exude, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Consultant

  • Mar 2008 - Feb 2017

  Consultant March 2011 - February 2017 My role is to provide consultative services for the Small Group division. I work closely with executive level leadership to create a strategic benefit plan to fit their organization. I recommend strategy that attracts key talent and is aligned with their goals, culture and budget parameters. I work with internal departments to develop, implement and communicate process and deliverables to increase efficiency and profitability of the Small Group division. I have my Medicare Certification and meet with clients interested in Medicare to help them choose a plan to suit their needs. . Manager, Specialized Markets January 2009 - January 2011 As the Manager of the Specialized Markets I was responsible for understanding my clients'​ goals as they relate to benefits and assisted them in creating a total package to fit their particular needs. I analyzed clients to determine appropriate level of deliverables. I met with prospects and facilitated on-boarding of new clients, handled inquires and sales of individual and Medicare products. I conducted internal and external Medicare training. Senior Account Manager March 2008 - January 2009 As a Senior Account Manager, I was the primary contact for the Small Group division. I designed benefit plans according to the group's needs and financial situation and handled all aspects of the renewal process. I resolved high priority and complex issues involving claims, billing, administrative, and benefit questions from clients. I communicated benefit programs at client site to employees. Also responsible for documenting all customer interactions and transactions, recording details of inquiries, complaints, and comments and actions taken. I met new small group leads, presented proposals and finalized sales.



The Leff Company, Inc.

• United States
• Insurance

• Customer Service Supervisor

  • Mar 1997 - Mar 2008

  As the Customer Service Supervisor I was responsible for the daily operations of customer service and enhanced daily activities through proven leadership, coaching, planning and motivation. I acted as liaison between clients, providers and insurance carriers to resolve questions, complaints, billing and carrier issues, and claims issues by using good judgment and total emphasis on quality customer service and satisfaction. I interpreted and clarified benefits, policies and procedures for customers and office staff. Controlled and coordinated customer service functions including training, monitoring agency standards, and resolving problems to ensue quality service was provided to clients. Maintained commission database and provided detailed summary of accounts. Ensured customer files were properly documented and retained for claims, inquires and resolution.