Experience

Star Clippers

• United States
• Travel Arrangements
• 100 - 200 Employee

• Star Clippers Yacht Cruises - Charter & Groups Manager

  • Aug 2020 - Present

  • Department head, performing quantitative and qualitative analysis, evaluating and diagnosing business and management decisions with near-term and long-term solutions, including redesigning programs to increase ROI • Evaluated organizational needs and goals, creating a strategic plan for business practices, contracts, agreements, and sales tactics, targeting market areas of weakness and strength, and overlaying areas, driving the increase in revenue from 2020 to 2021 by 14% during a… Show more • Department head, performing quantitative and qualitative analysis, evaluating and diagnosing business and management decisions with near-term and long-term solutions, including redesigning programs to increase ROI • Evaluated organizational needs and goals, creating a strategic plan for business practices, contracts, agreements, and sales tactics, targeting market areas of weakness and strength, and overlaying areas, driving the increase in revenue from 2020 to 2021 by 14% during a pandemic • Identified areas of missed revenue streams, implementing solutions to improve business efficiency, performance, and cost control, including the adaption of new reporting to increase accuracy, growing profit margins without impacting customer relations • Executed sales calls using persuasive approaches, scheduling presentations highlighting solutions and services to meet any current and future needs, leading to the addition of new clients • Developed and strengthened relationships with new customers while managing the existing database, maintaining communication to update new services and benefits, promoting continued sales growth, and increased revenue Show less • Department head, performing quantitative and qualitative analysis, evaluating and diagnosing business and management decisions with near-term and long-term solutions, including redesigning programs to increase ROI • Evaluated organizational needs and goals, creating a strategic plan for business practices, contracts, agreements, and sales tactics, targeting market areas of weakness and strength, and overlaying areas, driving the increase in revenue from 2020 to 2021 by 14% during a… Show more • Department head, performing quantitative and qualitative analysis, evaluating and diagnosing business and management decisions with near-term and long-term solutions, including redesigning programs to increase ROI • Evaluated organizational needs and goals, creating a strategic plan for business practices, contracts, agreements, and sales tactics, targeting market areas of weakness and strength, and overlaying areas, driving the increase in revenue from 2020 to 2021 by 14% during a pandemic • Identified areas of missed revenue streams, implementing solutions to improve business efficiency, performance, and cost control, including the adaption of new reporting to increase accuracy, growing profit margins without impacting customer relations • Executed sales calls using persuasive approaches, scheduling presentations highlighting solutions and services to meet any current and future needs, leading to the addition of new clients • Developed and strengthened relationships with new customers while managing the existing database, maintaining communication to update new services and benefits, promoting continued sales growth, and increased revenue Show less



Landry & Kling Global Ship Solutions

• United States
• Events Services
• 1 - 100 Employee

• Manager, Key Accounts & Strategic Partnership

  • Jan 2017 - Jul 2020

  • Directly responsible for 32 key accounts and various global teams within each account, collaborating with marketing to develop strategic individual sales promotions and contracts with pricing strategies and payment schedules, producing increased closures and customer satisfaction, achieving the set goal of $1.2M - $3.3M during each year of tenure • Accomplished a cost reduction in every program, keeping the cut to 10% - 15% minimum to win the business on the ship • Spearheaded the… Show more • Directly responsible for 32 key accounts and various global teams within each account, collaborating with marketing to develop strategic individual sales promotions and contracts with pricing strategies and payment schedules, producing increased closures and customer satisfaction, achieving the set goal of $1.2M - $3.3M during each year of tenure • Accomplished a cost reduction in every program, keeping the cut to 10% - 15% minimum to win the business on the ship • Spearheaded the ConferenceDirect account, making it the 2nd largest global hotel sourcing company, increasing revenue and organizational growth • Reviewed various operational and sales records, utilizing data for preparing onboard planning guides for incentive programs and new teams • Directed the CRM system in managing customers, including client interaction, organization, automation, and synchronization of sales, focusing on customer service priorities • Established and developed relationships with various supply partners on a strategic and operational level, building transparent and timely communication • Utilized expert knowledge of traditional and nontraditional cruise line practices and policies, assisting clients with contract negotiations, generating highly satisfied clients • Served as the Onboard Program Manager, liaising and coordinating with shipboard staff and personnel, overseeing program implementation, understanding the master account and updating staff, and facilitating a relationship with the Global Port Agent concerning on-boarding during the embarkation and debarkation process • Cultivated expert-level knowledge of ships and the industry, including the latest trends, sales promotions, policies, and security best practices across all cruise brands, allowing for quick adaptation to unique project shif Show less • Directly responsible for 32 key accounts and various global teams within each account, collaborating with marketing to develop strategic individual sales promotions and contracts with pricing strategies and payment schedules, producing increased closures and customer satisfaction, achieving the set goal of $1.2M - $3.3M during each year of tenure • Accomplished a cost reduction in every program, keeping the cut to 10% - 15% minimum to win the business on the ship • Spearheaded the… Show more • Directly responsible for 32 key accounts and various global teams within each account, collaborating with marketing to develop strategic individual sales promotions and contracts with pricing strategies and payment schedules, producing increased closures and customer satisfaction, achieving the set goal of $1.2M - $3.3M during each year of tenure • Accomplished a cost reduction in every program, keeping the cut to 10% - 15% minimum to win the business on the ship • Spearheaded the ConferenceDirect account, making it the 2nd largest global hotel sourcing company, increasing revenue and organizational growth • Reviewed various operational and sales records, utilizing data for preparing onboard planning guides for incentive programs and new teams • Directed the CRM system in managing customers, including client interaction, organization, automation, and synchronization of sales, focusing on customer service priorities • Established and developed relationships with various supply partners on a strategic and operational level, building transparent and timely communication • Utilized expert knowledge of traditional and nontraditional cruise line practices and policies, assisting clients with contract negotiations, generating highly satisfied clients • Served as the Onboard Program Manager, liaising and coordinating with shipboard staff and personnel, overseeing program implementation, understanding the master account and updating staff, and facilitating a relationship with the Global Port Agent concerning on-boarding during the embarkation and debarkation process • Cultivated expert-level knowledge of ships and the industry, including the latest trends, sales promotions, policies, and security best practices across all cruise brands, allowing for quick adaptation to unique project shif Show less



Cruise Planners HQ

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Regional Business Development Manager

  • Feb 2013 - Dec 2016

  • Managed a team of 18, overseeing 3 different territories during 4-year tenure turning each to profitable, achieving powerful record sales and training initiatives, driving an overall higher profit margin, averaging 22% higher than previous records • Created new company campaigns, implementing effective and engaging marketing strategies to support the constantly changing market, utilizing a marketing calendar to provide awareness of upcoming opportunities including direct mail pieces… Show more • Managed a team of 18, overseeing 3 different territories during 4-year tenure turning each to profitable, achieving powerful record sales and training initiatives, driving an overall higher profit margin, averaging 22% higher than previous records • Created new company campaigns, implementing effective and engaging marketing strategies to support the constantly changing market, utilizing a marketing calendar to provide awareness of upcoming opportunities including direct mail pieces, vendor tool kits, and exclusive sales • Supervised assigned BDMs and Franchisees providing coaching and ongoing training, including technical, competitive, and sales skill knowledge • Collaborated with department heads, creating quarterly and annual goals for each BDM and Franchisee, analyzing accounts focusing on production levels, generating catered action plans for training and development strategies for each territory • Integral team member updating training documents, webinars, and eSource material maintaining content accuracy ensuring company growth • Worked with business development managers to coordinate tradeshow logistics, securing the successful marketing of organizational products and services • Analyzed organizational needs to develop a marketing strategy, driving business growth and ensuring alignment with company goals and objectives • Employed various platforms to promote the company and drive sales, including introducing new business initiatives, promotional offers, CP Vacation Packages/Theme Cruises, and other various information • Developed and trained franchisees on new tools and strategies, focusing on engagement and revenue growth opportunities, leading to continuously meeting quarterly and annual goals Show less • Managed a team of 18, overseeing 3 different territories during 4-year tenure turning each to profitable, achieving powerful record sales and training initiatives, driving an overall higher profit margin, averaging 22% higher than previous records • Created new company campaigns, implementing effective and engaging marketing strategies to support the constantly changing market, utilizing a marketing calendar to provide awareness of upcoming opportunities including direct mail pieces… Show more • Managed a team of 18, overseeing 3 different territories during 4-year tenure turning each to profitable, achieving powerful record sales and training initiatives, driving an overall higher profit margin, averaging 22% higher than previous records • Created new company campaigns, implementing effective and engaging marketing strategies to support the constantly changing market, utilizing a marketing calendar to provide awareness of upcoming opportunities including direct mail pieces, vendor tool kits, and exclusive sales • Supervised assigned BDMs and Franchisees providing coaching and ongoing training, including technical, competitive, and sales skill knowledge • Collaborated with department heads, creating quarterly and annual goals for each BDM and Franchisee, analyzing accounts focusing on production levels, generating catered action plans for training and development strategies for each territory • Integral team member updating training documents, webinars, and eSource material maintaining content accuracy ensuring company growth • Worked with business development managers to coordinate tradeshow logistics, securing the successful marketing of organizational products and services • Analyzed organizational needs to develop a marketing strategy, driving business growth and ensuring alignment with company goals and objectives • Employed various platforms to promote the company and drive sales, including introducing new business initiatives, promotional offers, CP Vacation Packages/Theme Cruises, and other various information • Developed and trained franchisees on new tools and strategies, focusing on engagement and revenue growth opportunities, leading to continuously meeting quarterly and annual goals Show less



PONANT

• France
• Travel Arrangements
• 700 & Above Employee

• Reservation & Guest Services Manager

  • Dec 2010 - Feb 2014

  • Managed the reservations and sales teams, utilizing the organizational marketing campaign to develop customized sales tools, delivering effective training and instruction to the sales team of 32, driving robust growth • Utilized data from a comparative marketing analysis, generating a plan to sell to the US, transforming 15 calls into a full list of key accounts and travel partners • Oversaw multiple customer and rep databases, generating required corporate, divisional, and territory… Show more • Managed the reservations and sales teams, utilizing the organizational marketing campaign to develop customized sales tools, delivering effective training and instruction to the sales team of 32, driving robust growth • Utilized data from a comparative marketing analysis, generating a plan to sell to the US, transforming 15 calls into a full list of key accounts and travel partners • Oversaw multiple customer and rep databases, generating required corporate, divisional, and territory sales reporting, including CRM, sales lead tracking, competitor impact, and market share penetration, directly reporting all data to the executive team • Created new processes to develop reports on revenue synergies between different sales markets, communicating timely, accurate, and effective results to the Sales Leadership team • Performed a business analysis of the call center, utilizing data to redesign the program, creating efficiency and driving increased profitability • Developed a strategic marketing plan, placing a strong emphasis on product development for the US market, creating specific cruise presentations for Travel Agents and customers, reviewing the plan regularly to ensure clients achieve their potential • Collaborated with National Accounts, developing new analytics to achieve accuracy and effectiveness when measuring performance Show less • Managed the reservations and sales teams, utilizing the organizational marketing campaign to develop customized sales tools, delivering effective training and instruction to the sales team of 32, driving robust growth • Utilized data from a comparative marketing analysis, generating a plan to sell to the US, transforming 15 calls into a full list of key accounts and travel partners • Oversaw multiple customer and rep databases, generating required corporate, divisional, and territory… Show more • Managed the reservations and sales teams, utilizing the organizational marketing campaign to develop customized sales tools, delivering effective training and instruction to the sales team of 32, driving robust growth • Utilized data from a comparative marketing analysis, generating a plan to sell to the US, transforming 15 calls into a full list of key accounts and travel partners • Oversaw multiple customer and rep databases, generating required corporate, divisional, and territory sales reporting, including CRM, sales lead tracking, competitor impact, and market share penetration, directly reporting all data to the executive team • Created new processes to develop reports on revenue synergies between different sales markets, communicating timely, accurate, and effective results to the Sales Leadership team • Performed a business analysis of the call center, utilizing data to redesign the program, creating efficiency and driving increased profitability • Developed a strategic marketing plan, placing a strong emphasis on product development for the US market, creating specific cruise presentations for Travel Agents and customers, reviewing the plan regularly to ensure clients achieve their potential • Collaborated with National Accounts, developing new analytics to achieve accuracy and effectiveness when measuring performance Show less



PJ and Associates, Corp.

• Coral Gables, FL

• Business Development Consultant

  • Dec 2009 - Apr 2013

  • Prepare month-end and quarter-end field analytics package to Sales and Marketing while maintaining processes and systems to produce required analyses. • Develop, interpret and report on revenue synergies between the different sales divisions. Provide timely, accurate, and effective communication of results to the Sales Leadership Team. • Partner with marketing and the sales teams to assess the economic viability of corporate initiatives and projects related to National Accounts… Show more • Prepare month-end and quarter-end field analytics package to Sales and Marketing while maintaining processes and systems to produce required analyses. • Develop, interpret and report on revenue synergies between the different sales divisions. Provide timely, accurate, and effective communication of results to the Sales Leadership Team. • Partner with marketing and the sales teams to assess the economic viability of corporate initiatives and projects related to National Accounts, promotional programs, contribution analyses, cannibalization impact, and other ad-hoc activities to support the division. • Oversee sales force analysis regarding distributor and sales rep performance, sales force alignment, quota allocation, and quota changes. • Develop sales tools and provide training and support of these tools to field sales. • Perform proactive territory analysis to identify issues and provide solid recommendations for improvements, having a direct impact on sales performance. • Work with National Accounts to develop new analytics that effectively and accurately measures IDN and GPO performance. • Participate and represent Sales Operations in cross-functional business projects interfacing with IT, Finance, Marketing, Managed Care, Reimbursement, H.R., Customer Care, and Compliance. • Manage & maintain multiple customer and rep databases for sales reporting to include CRM, sales lead tracking, competitor impact, and market share penetration. Analysis of corporate, divisional, and territory level. • Extract data from systems via Salesforce , Access, and Excel. Perform analysis and reporting on data as assigned. • Develop a working relationship with sales management. Show less • Prepare month-end and quarter-end field analytics package to Sales and Marketing while maintaining processes and systems to produce required analyses. • Develop, interpret and report on revenue synergies between the different sales divisions. Provide timely, accurate, and effective communication of results to the Sales Leadership Team. • Partner with marketing and the sales teams to assess the economic viability of corporate initiatives and projects related to National Accounts… Show more • Prepare month-end and quarter-end field analytics package to Sales and Marketing while maintaining processes and systems to produce required analyses. • Develop, interpret and report on revenue synergies between the different sales divisions. Provide timely, accurate, and effective communication of results to the Sales Leadership Team. • Partner with marketing and the sales teams to assess the economic viability of corporate initiatives and projects related to National Accounts, promotional programs, contribution analyses, cannibalization impact, and other ad-hoc activities to support the division. • Oversee sales force analysis regarding distributor and sales rep performance, sales force alignment, quota allocation, and quota changes. • Develop sales tools and provide training and support of these tools to field sales. • Perform proactive territory analysis to identify issues and provide solid recommendations for improvements, having a direct impact on sales performance. • Work with National Accounts to develop new analytics that effectively and accurately measures IDN and GPO performance. • Participate and represent Sales Operations in cross-functional business projects interfacing with IT, Finance, Marketing, Managed Care, Reimbursement, H.R., Customer Care, and Compliance. • Manage & maintain multiple customer and rep databases for sales reporting to include CRM, sales lead tracking, competitor impact, and market share penetration. Analysis of corporate, divisional, and territory level. • Extract data from systems via Salesforce , Access, and Excel. Perform analysis and reporting on data as assigned. • Develop a working relationship with sales management. Show less



Seabourn Cruise Line

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Guest Services/Sales

  • Aug 2009 - Apr 2013

  • Complete customer service and follow up filtering concierge requests; - Group leaders - Filtering special services & requests cross checking their needs & requests. • Provided personalized Stationaries for VIP suites, listed in SOP Manual – Front Office and other tasks as requested. • International Assistance (French, Portuguese, Italian, Spanish, English) • Accounting duties as instructed by Chief Purser; • Cash handling including foreign exchange, • Safe Audits daily and… Show more • Complete customer service and follow up filtering concierge requests; - Group leaders - Filtering special services & requests cross checking their needs & requests. • Provided personalized Stationaries for VIP suites, listed in SOP Manual – Front Office and other tasks as requested. • International Assistance (French, Portuguese, Italian, Spanish, English) • Accounting duties as instructed by Chief Purser; • Cash handling including foreign exchange, • Safe Audits daily and foreign currency audits; Show less • Complete customer service and follow up filtering concierge requests; - Group leaders - Filtering special services & requests cross checking their needs & requests. • Provided personalized Stationaries for VIP suites, listed in SOP Manual – Front Office and other tasks as requested. • International Assistance (French, Portuguese, Italian, Spanish, English) • Accounting duties as instructed by Chief Purser; • Cash handling including foreign exchange, • Safe Audits daily and… Show more • Complete customer service and follow up filtering concierge requests; - Group leaders - Filtering special services & requests cross checking their needs & requests. • Provided personalized Stationaries for VIP suites, listed in SOP Manual – Front Office and other tasks as requested. • International Assistance (French, Portuguese, Italian, Spanish, English) • Accounting duties as instructed by Chief Purser; • Cash handling including foreign exchange, • Safe Audits daily and foreign currency audits; Show less



Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physical Therapist

  • Aug 2003 - Aug 2008