Sales & Customer Success

• Sep 2021 - Present

Responsible for understanding the main needs of potential clients, preparing presentations to clear their doubts or concerns, as well as highlighting the benefits that Crisp IM offers. Once signed up, I serve as the main point of contact to assist them with the setup and technical questions. Other Key responsibilities include: - Onboarding customers to help them make the most of Crisp Instant Messaging Platform - Sharing insights on how to improve customer experience via excellent customer support - Assisting them in automating lead generation, getting user details among other flows via Crisp´s chatbot integration - Support customers with software troubleshooting, API usage, and functionality implementations via live chat, email, and video calls. - Resolving complaints and preventing additional issues by assisting client requests or escalating issues as needed - Collecting and analyzing customer feedback to improve processes and implement new functionalities - Develop new business with existing clients in the Americas, particularly LATAM Show less

Programming Teacher

• May 2020 - Present

Responsible for teaching and explaining concepts of Ruby, Rails, HTML, CSS, Javascript, and Relational Databases to students. Other key responsibilities included: - Assist students in solving the curriculum code challenges through explanations that encourage logical thinking. - Assist students to build Web Applications for their final projects. - Evaluate the students' performances and provide feedback to improve their learning. - Provide moral support and motivation to students who have difficulty understanding certain programming concepts. Show less

Fullstack Software Developer

• Dec 2020 - Oct 2021

Responsible for developing web applications using best practices, including responsive design, accessibility, and test-driven development. Other Key responsibilities include: - Designing and developing User Interfaces starting with the wireframe and prototypes with reusable components. Converting the layout to HTML, CSS, and JavaScript. - Configure databases and back-end services with the User Interface (front-end). - Manage the application's maintenance and updates. - Developing websites using WordPress CDN and the Elementor page builder. - Preparing website proposals to present to clients. - Providing technical support to customers. - Designing new features for existing websites. Show less

Quality Control Manager

• Sep 2018 - Jan 2020

Responsible for managing the QA team (supervisor and inspectors) and other staff members as well as providing guidance for the sourcing team. Other key responsibilities included:- Understanding of the customer's needs and requirements in terms of quality standards for retail items. Making sure that the suppliers agree with said standards and commit to meet them.- Devising ways to improve the manufacturing process to ensure higher-quality goods.- Devising, improving, and reviewing new specifications and procedures for products or processes, and training the Quality Assurance team to use them.- Setting the requirements for raw materials from suppliers and monitoring their compliance.- Ensuring compliance with health and safety guidelines (product safety).- Overseeing product development procedures to identify any deviations from quality standards.- Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.- Keeping accurate documentation and performing statistical analysis.- Gaining feedback from the clients, attending meetings, submitting reports, and assisting external auditors and inspectors.- Extensive communication with the headquarters as well as QC teams in Brazil in order to ensure successful team coordination- Analyzing customer returns and feedback in order to identify root causes and improving the overall quality of our products Show less

Quality Control Coordinator

• Nov 2015 - Sep 2018

International Business Development

• Feb 2015 - Nov 2015

Responsible for developing the relationships with international distributors in the Latin American market, attending different trade shows to generate leads and follow through the customers demands from samples requests to complete orders. Translated the company's website and catalog to both Spanish and Portuguese. Responsible for developing the relationships with international distributors in the Latin American market, attending different trade shows to generate leads and follow through the customers demands from samples requests to complete orders. Translated the company's website and catalog to both Spanish and Portuguese.

Customer Service Representative

• Oct 2012 - Jan 2015

In charge of assisting the guest during his full stay by taking care of matters such as welcome briefings with up to a 100 assistants to orientate them, pitching and booking all kinds of tours and activities as well as coordinating their airport transfers. Awarded Employee of the year 2013 and 3 times employee of the month during 2014 for improving the service level measured through Trip Advisor comments and customer satisfaction surveys that led to a Trip Advisor’s Certificate of excellence 2014 award. Show less

Concierge

• Nov 2011 - Sep 2012

Responsible for assisting the guest during his full stay and ensuring that the AAA 5 diamonds standards were properly met by coordinating the housekeeping, maintenance and public areas staff. Responsible for assisting the guest during his full stay and ensuring that the AAA 5 diamonds standards were properly met by coordinating the housekeeping, maintenance and public areas staff.

Lead generation

• Sep 2010 - Jul 2011

In charge of prospecting and generating leads all across South America for Ricoh, a Japanese electronics company. Other areas of my job included Portuguese-Spanish translations and contacting current and previous customers to show them the benefits of upgrading their printing hardware. In charge of prospecting and generating leads all across South America for Ricoh, a Japanese electronics company. Other areas of my job included Portuguese-Spanish translations and contacting current and previous customers to show them the benefits of upgrading their printing hardware.

Sales Assistant

• Mar 2009 - Dec 2009

Responsible for prospecting and generating leads all across the South American fashion industry and following up on the whole sales process until closing the deal. Showed the benefits of acquiring our services to position their brand in the global market by following the upcoming trends for the next 2 years, allowing them to be several steps ahead of their competition. Responsible for prospecting and generating leads all across the South American fashion industry and following up on the whole sales process until closing the deal. Showed the benefits of acquiring our services to position their brand in the global market by following the upcoming trends for the next 2 years, allowing them to be several steps ahead of their competition.