Banqueting Manager

• Aug 2022 - Present

Meeting and Events Operations Manager

• Nov 2021 - Sep 2022

Business Development Manager

• Oct 2020 - Nov 2021

Head Of Operations

• Jul 2019 - Oct 2020

 Guiding, monitoring and generating efficiency of all operational aspects within the venue and events environment.  Leading the operational teams to achieve unique, problem-free and harmonious environment for our guests, workers and venue visitors whilst assisting the Venue Director and Sales team during all event stages to guarantee a maximum satisfaction of guests’ expectations, an efficient performance, better financial results and personalised customer service.  Developing and improving operational systems, together with Recruitment&Selection, Health&Safety and Facilities Management aspects.  Business analysis and selection of business partners (suppliers, service providers and third-party contractors) were also part of my decision making. Show less

Assistant Conference&Events Operational Manager

• Nov 2016 - Jul 2019

 Leading, instructing and coordinating a team of 10 managers and 50 associated staff in order to deliver memorable experiences whilst complying with guests’ requirements and its clients’ expectations.  Develop and Oversee the Departmental Health&Safety, Payroll&Forecasting, Human Resources and Operating Procedures.  Ensure a great atmosphere in between team-members, different departments and guests.  Comply and maintain the Hilton Brand Standards and provide unique, memorable & problem-free experiences whilst maintaining great levels of customer-focus. Show less

Assistant Conference&Events Manager

• Feb 2016 - Nov 2016

 Leading, instructing and developing the operational Conference&Banqueting team in order to maximise its efficiency, customer-focus and attention to detail. Established appropriate and clear communication channels in between different departments, team-members and guests/clients. Implemented and monitored operating procedures and guaranteed that the team-members understood and were committed to provide unique experiences, achieve and exceed its departmental goals/forecasted results whilst acting accordingly with its departmental health and safety procedures. Effective logistical planning in order to guarantee a maximum satisfaction of the business needs and revenue inputs. Show less

Assistant Bar Manager

• Oct 2015 - Feb 2016

 Worked closely with the team in order to improve service standards, operating procedures, customer focus, problem solving and team-spirit. Detected and implemented new service trends, having the input of the team-members to generate a new food and beverage menu. Achieved positive financial results whilst also improving the guest experience by maintaining a motivated, productive, harmonious and dynamic team. Implemented efficient logistical planning and procedures that clearly clarified departmental losses and potential investments. Hired, trained and developed the team in order to maintain service standards, improve its efficiency, attention to detail and work harmoniously whilst performing at its best. Show less

Conference and Banqueting Supervisor

• Feb 2015 - Sep 2015

Leading, instructing and developing the operational Conference&Banqueting team in order to maximise its efficiency, customer-focus and attention to detail. Establish appropriate and clear communication channels in between different departments, team-members and guests/clients. Motivate, train and guarantee that it's team-members understand and are committed to provide unique experiences,achieve and exceed its departmental goals/forecasted results whilst acting accordingly with its departmental health and safety procedures.Keep an effective logistical planning in order to guarantee the satisfaction of the business needs. Show less

Food and Beverage Supervisor

• Jul 2014 - Feb 2015

Greeting guests, introducing the hotel and the available products, food/drinks service, assure a pleasant environment for guests/staff, deal with reservations, stock taking, mise-en-place set-up, assist the team on busy shifts and private functions, provide training, deal with complaints, assure assertive communication between staff and different departments, motivate the team, provide unique experiences and a customer-focused service. Obtained great operation experience on all F&B outlets(Restaurant; Bar; Room-Service). Assist, measure and provide departmental training, guaranteeing that team-members understand and achieve the departmental goals, and that health&safety procedures are followed in a daily basis. Constantly seeking for opportunities to develop the business and network. Show less

Bartender

• Jun 2012 - Jun 2014

Worked on busy shifts and private functions being responsible for mixology, food and drinks service and barista. Took great pleasure on assisting the F&B team and also undertook great performances when working individually. Little supervision was required and the assertive behaviour when taking decisions led me to be the departmental trainer of the outlet. I was also responsible for stock control, requisition of Beverages, cashing in/out, dealing with suppliers, guaranteeing that my colleagues would understand and achieve the departmental goals and follow health&safety procedures related to the bar/restaurant, deal with complaints and service recovery actions. Show less

Assistant Caterer

• Jun 2010 - Jun 2011

Head Waiter

• Mar 2010 - Jun 2011

Trainee

• Jun 2009 - Sep 2009

Applied and developed at the Reception and Finance Department (purchasing) Applied and developed at the Reception and Finance Department (purchasing)

Trainee

• Jun 2008 - Sep 2008

Applied and developed my skills in the Kitchen department, having the chance of experiencing all the different areas and tasks in a 5 star hotel kitchen. Applied and developed my skills in the Kitchen department, having the chance of experiencing all the different areas and tasks in a 5 star hotel kitchen.