Apple sales expert

• Oct 2020 - Present

Inventory Auditor

• Oct 2019 - Feb 2020

•Preparação e realização de inventários;

Stock Controller

• Feb 2019 - May 2019

▪Keep all stocks perfectly inventoried, guaranteeing an efficient and logical organization of all the storage rooms (products and packagings)▪Manage delivery activities, preparing and replenishing the stocks quickly and precisely▪Guarantee the availability of the appropriate products in the Store to improve its efficiency and maximize the Client experience▪Improve the availability of products, interacting with the Supply Chain and managing My Product Request (MPR) to give response… ▪Keep all stocks perfectly inventoried, guaranteeing an efficient and logical organization of all the storage rooms (products and packagings)▪Manage delivery activities, preparing and replenishing the stocks quickly and precisely▪Guarantee the availability of the appropriate products in the Store to improve its efficiency and maximize the Client experience▪Improve the availability of products, interacting with the Supply Chain and managing My Product Request (MPR) to give response to the Clients’ necessities▪Improve stock KPI´S through different actions working with the store team and HO ▪Administration▪Manage contracts with suppliers▪Supervise the Store’s maintenance▪Manage office supplies, uniform requests, kitchen supplies▪Comply with the processes and procedures of the company▪Help the Client Advisors to optimize their adaptability to the public inflow and adjust it to the Clients’ necessities▪RMS▪X-Store Show more Show less

Operations Manager

• Aug 2018 - Feb 2019

▪ Ensure Productivity for all Back of House Deliveries▪ Manage and guarantee daily store replenishment ▪ Stock and stock loss management ▪ Schedules and planning for staff (40 people) and ensure data is keptdaily, weekly and monthly▪ Sales Team and BOH Time Tracking▪ Daily planning for BOH ▪ Payroll▪ Preparation, contracts and legal procedures for new hirings▪ Store and BOH Kpis analysis (UPT, AVT, CR, SPWH, UPH and RUPH)▪ Inventory management▪… ▪ Ensure Productivity for all Back of House Deliveries▪ Manage and guarantee daily store replenishment ▪ Stock and stock loss management ▪ Schedules and planning for staff (40 people) and ensure data is keptdaily, weekly and monthly▪ Sales Team and BOH Time Tracking▪ Daily planning for BOH ▪ Payroll▪ Preparation, contracts and legal procedures for new hirings▪ Store and BOH Kpis analysis (UPT, AVT, CR, SPWH, UPH and RUPH)▪ Inventory management▪ Management of soiled and damaged products▪ Manage cash procedures and daily financial risks▪ Cash Management▪ Manage store profitability through a culture of customer service▪ Implement and guarantee Costumer Support standards.▪ Ensure operational efficiency of the store and team.▪ Implement initiatives to increase store productivity.▪ Lead and develop team in operational productivity and loss prevention Inventory▪ Management of external Health & Safety, Cleaning, Communications, Carriers andSafety.▪ Office Supply Management and BOH▪ Cost▪ Store system management (Ipods, Ipads, RFGUN, Pathfinder and Boxes)▪ SAP▪ Work Force Management (WFM) Show more Show less

Store Manager

• Jun 2016 - Jul 2017

Organize and control the entire store (3 floors)▪ Management of the sales team with 21 employees▪ Stock management and control▪ KPIs▪ Store opening and closing▪ Opening and closing cash points▪ Visual merchandising▪ Orders management▪ Implement strategies for achieving objectives▪ Sales analysis▪ Bank deposits▪ Expenses control▪ Ensure good customer service▪ Store inventory▪ Complaints, exchanges and returns management▪ Monthly… Organize and control the entire store (3 floors)▪ Management of the sales team with 21 employees▪ Stock management and control▪ KPIs▪ Store opening and closing▪ Opening and closing cash points▪ Visual merchandising▪ Orders management▪ Implement strategies for achieving objectives▪ Sales analysis▪ Bank deposits▪ Expenses control▪ Ensure good customer service▪ Store inventory▪ Complaints, exchanges and returns management▪ Monthly schedules▪ Monthly team performance appraisals▪ Campaign planning▪ Weekly and monthly report to District Manager Show more Show less

Store Manager

• Sep 2015 - Mar 2016

Assistant Store Manager

• Apr 2015 - Sep 2015

Managing Partner

• Apr 2013 - Jan 2015

▪ Team management▪ Relationships with suppliers and authorities▪ Financial management▪ Market valuation and competition▪ Stock Control▪ Customer service▪ Management of prices and promotions▪ Responsible for all documentation delivered to accounting

Auditor - Loss Prevention Security Department

• Jan 2007 - Jan 2013

Department Manager

• Sep 2006 - Dec 2006

Cash Office Responsible

• Feb 2004 - Aug 2006

Sales Advisor

• Feb 2003 - Feb 2004