Experience

Reist Telecom AG

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager - Product Manager Service Management

  • Jun 2023 - Present

  Leading and successfully execute customer and complex internal projects. Planning and controlling projects regarding to deliverables, deadlines, costs, quality, and risks Ensuring that project implementation remain in-scope and meet budgetary, scheduling, risk and quality requirements. Setting up suitable project organisations, leading project teams. Recognising the effects of change requests, problems and changed conditions and establishing project-related quality assurance. Implement monitoring and control mechanisms to ensure project progress for both internal and external parties. Creating, introducing, updating, and expanding our service catalogue. Defining and describing new service products and adapting existing ones. Determining the corresponding service prices and concretising the offer design. Elaboration of the service products in terms of feasibility and mapping within the internal systems. Expansion and extension of service contracts. Show less



Swiss Re

• Switzerland
• Insurance
• 700 & Above Employee

• PEX COP - IT Project Management Scrum Master

  • Sep 2022 - Mar 2023

  Facilitating Scrum ceremonies, such as sprint planning, daily stand-ups, sprint demos, and sprint retrospectives. Helping the team to understand and follow Scrum principles and practices; removing any obstacles that are blocking the team's progress. Working with the product owner to ensure that the team is focused on delivering the highest value features. Creating and delivering reporting framework for team members and management. Coaching and mentoring the team, helping them to improve their processes and work more effectively together. Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Jun 2016 - Sep 2021

  Ensuring the agreed project management methods, standards and processes are maintained throughout the project.Planning and implementation of network infrastructure projects for national, international, migration and multi-site customer projects.Internal & External stakeholder management – cross functional teams, partners, suppliers, and customersAccurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification.Collaborating with other department leaders to define, prioritize, and develop projects.Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables. Show less

• Implementation Manager – Service Delivery Manager

  • Oct 2013 - Sep 2018

  Responsible for the implementation and delivery of the Sunrise Switzerland IP mobile backhaul networkCoordinate with team to resolve all issues and recommend appropriate changes to policies and procedures.Collaborate with technical integration teams and ensure compliance to all client requirements and provide appropriate training to clients and partners to ensure efficient implementation of all deliverables.Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes..Assumption of delivery responsibility in time, budget and quality for services to our customers. Show less

• Deputy Team Leader Network Operations

  • Jun 2012 - Oct 2013

  Managing Second and Third Level Optical and IP Network Operations Center support teamsEnsure all customer facing communications is properly handled with customer specific detailsMonitor department performance and team metricsRecruiting, selecting and training new members and regular performance evaluation of existing resources



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Network Operations Engineer Team Leader

  • May 2009 - Dec 2012

  Troubleshooting transmission problems affecting the service provided to the users Working with different DSLAMs, xDSL and last mile provider platforms: Alcatel-Lucent 73xx Series, Huawei PTN 910, 1800 and 3900 series Responsible with the creation of technical and operational procedures, conducting training to operation team globally Utilization of network management tools to analyze, troubleshoot and resolve network and communication events and incidents (including performance) across the corporate network. Maintain records across corporate tools in accordance with established work instructions and operating procedures Review, understand, apply and suggest improvements across all tools, work instructions and operating procedures used within daily operation Show less



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• NOC Engineer Team Leader

  • Apr 2007 - May 2009

  Execute work orders for network development related to fixed data technologies Coordinating with field and remote engineers to solve service affecting problems quick and efficient with minimum customer impact Monitoring and providing support for Datacomm equipment and customer services in order to maximize the network availability Working with tools such as AWS Alcatel, Network Analyzer 5520, Network Analyzer 5620, ISAM Evaluate all management information reports and ensure achievement of all team objectives Managing, planning and evaluating team activities Point of contact for Incident management in dealing with critical escalations Keep track on all the incidents from the network and ensure SLA fulfillment Show less



ZON Multimédia

• Telecommunications
• 200 - 300 Employee

• Network Operations Center Engineer

  • Jan 2005 - Apr 2007

  Communicate with site technicians and track problems through to resolution Creating technical reports to the customer Perform troubleshooting and incident response on the system Providing training to new team members and field service on existing products and solutions Provide on call support for critical incidents Communicate with site technicians and track problems through to resolution Creating technical reports to the customer Perform troubleshooting and incident response on the system Providing training to new team members and field service on existing products and solutions Provide on call support for critical incidents



Sinalcabo - Sistemas De Comunicação S.A.

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Engineer

  • Jan 2004 - Dec 2004

  Installing and swapping residential network equipment. Troubleshooting and testing equipment quick and efficient with minimum customer impact Coordinate with third party contractors working at field locations to ensure compliance delivery with customer standards Keeping spare part inventory database updated and handle deliveries for spares on time Coordinate with NOC and with Project delivery teams for the execution of network related work orders Installing and swapping residential network equipment. Troubleshooting and testing equipment quick and efficient with minimum customer impact Coordinate with third party contractors working at field locations to ensure compliance delivery with customer standards Keeping spare part inventory database updated and handle deliveries for spares on time Coordinate with NOC and with Project delivery teams for the execution of network related work orders



Telepac sapo ADSL

• Lisbon, Portugal

• IT Helpdesk Support

  • Jan 2003 - Dec 2003

  IMonitor and respond quickly to incoming requests related to IT issues Maintain computer systems and act as support if any system goes down Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc) Maintain user PCs, including upgrades and configuration as needed Assist with onboarding of new users Keep inventory of all equipment, software, and license users Install, configure, and upgrade PC software IMonitor and respond quickly to incoming requests related to IT issues Maintain computer systems and act as support if any system goes down Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc) Maintain user PCs, including upgrades and configuration as needed Assist with onboarding of new users Keep inventory of all equipment, software, and license users Install, configure, and upgrade PC software