Pedro Otero

Technical Operations Manager at Framework Homeownership
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • JAMF Certified Associate
    Jamf
    May, 2021
    - Nov, 2024

Experience

  • Framework Homeownership
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Technical Operations Manager
      • Jan 2022 - Present

    • Technical Operations Specialist
      • Nov 2020 - Jan 2022

      Manage enterprise application access and provisioning to internal users. Onboard users to get them acclimated with our technology platforms. Manage and improve the employee technology experience by analyzing and implementing new and innovative desktop solutions.JAMF Administration, O365 exchange administration, Active Directory

    • Desktop Support Technician
      • Oct 2019 - Nov 2020

  • Atos
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Specialist III
      • Jun 2019 - Oct 2019

  • NSC Global
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Field Engineer
      • Aug 2018 - Jun 2019

      Johnson & Johnson account at Johnson & Johnson Innovation in Cambridge, MA. Manage and support technical site services, innovative projects, trainings, and deskside support for end users. Johnson & Johnson account at Johnson & Johnson Innovation in Cambridge, MA. Manage and support technical site services, innovative projects, trainings, and deskside support for end users.

  • Johnson & Johnson
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • IT Site Support Lead Intern
      • Jan 2018 - Aug 2018

      Support users in both Mac and Windows environments, manage infrastructure delivery projects, and help create guides in order to streamline tech services and onboarding of new hires. Support users in both Mac and Windows environments, manage infrastructure delivery projects, and help create guides in order to streamline tech services and onboarding of new hires.

Education

  • Southern New Hampshire University
    Associate of Science - AS, Information Technology
    2019 - 2020
  • Year Up
    Information Technology
    2017 - 2018
  • University of Massachusetts Boston
    2014 - 2016
  • Boston Latin School
    2007 - 2013

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