Director Comercial

• Jun 2021 - Present

Gestor de Operações & Logistica

• Apr 2019 - Jun 2021

Airport Manager Lisbon Airport

• Nov 2016 - Oct 2018

Implementation and monotoring the anual operations plan outlined by the Management; . RSA Recruitment; . Training; . Revenue Control; . Sales Performances and individual Action Plans; . Customer Service Performances and Action Plans; . Control Logistic Fleet; . Quality Control; . Daily OPS call with Fleet, Maintenance, District and Revenue Management teams; . Set Up Daily plans; . Monitoring Station and Staff Image; . Car Park Management; . Control of the Service provided by local supliers; . Follow-up of internal, ANA and SGS audits; . Listening Meetings . Station Managers Line Manager. Show less

CAM - City Airport Manager Madrid

• Feb 2014 - Nov 2016

. Implementation and monotoring the anual operations plan outlined by the Management; . RSA Recruitment; . Training; . Revenue Control; . Sales Performances and individual Action Plans; . Customer Service Performances and Action Plans; . Control Logistic Fleet; . Car Park Management; . Quality Control; . Follow-up of internal and AENA audits; . Station Managers Line Manager.

Area Manager North

• Oct 2011 - Aug 2014

. Implementation and monitoring in thee are of annual opertions plan outlined by the Management; . Implementation of the Annual plan per Station according to the plan area; . Monitoring the Goals sset for Stations ( Anciliaries sales, Cost Review, Utilization, Productivity, Customer Satisfaction); . Control Logistic fleet area between stations; . Analysis and expenditure control Stations; . Responsible for monitoring the business objectives set for the licensees; . Analyse the Licensees activities in respect of the geographic areas; . Monitoring Stations Image; . Follow-up of licensees internal audit reports; . RSA & Drivers recruitment ( Constant feedback and Coaching of Direct Reports, Staff Performance Review with Direct Reports, follow up of induction processes); . Station Managers Line Manager. Show less

Station Operations Manager

• Jan 2002 - Nov 2011

. Control and station operation management; . Revenue Control (analysis and Goal Settings); . Sales Control (analysis and Goal Settings); . Costs Control ( fuel,transfers,Personal,car wash,etc…); . Human Resource Management (Shifts, vacations, employees performance review, salary increases/ Promotions,team motivation, training on job.); . Station Control; . Stock Control;

Supervisor

• Jan 1999 - Jan 2002

. Control and station operation management (Manifests, Requests, Transfers, Fleet...);. Revenue Control (With the Station Manager);. Sales Control (With the Station Manager);. Other costs control (With the Station Manager);. Station control (cleaning and maintenance services, operability of the equipment);. Stock Control;. Fleet Station control;. Quality Control and station operational service (in accordance with the company internal policies);. Control of the service provided by local suppliers;. Reports and submissions conference;. Customer service monitoring;. Identifying Business Oportunities and customer loyalty monitoring (in coordination with the Station Manager); . Contact with other areas of the Company (in the absence of the Station Manager); . Customer Care ( including complaints);. Reporting to the Area Manager (in the absence of the Station Manager); Show less

RSA Rental Sales Agent

• Feb 1997 - Jan 1999

. Opening and closing of rental agreements;. Explanation of contratual conditions and selling optional products;. Creation of Reservations;. Counter Service / Phones;. Receiving complaints and / or doubts clarification;. Control Manifests reservations;. Station Reports Analyssis;. Cash Management.