Pedro J. Centeno G.

Tech at SunSniffer GmbH & Co. KG
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Contact Information
us****@****om
(386) 825-5501
Location
Gomel', Homel, Belarus, BY
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • Russian Elementary proficiency

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Credentials

  • Cryptocurrency Financial Crime Compliance Bootcamp
    Financial Crime Academy
    Oct, 2022
    - Nov, 2024
  • Fraud Prevention, Dispute Resolution and PCI-DSS Masterclass
    Vasco Patrício Executive Coaching
    Sep, 2022
    - Nov, 2024
  • EF SET English Certificate 74/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Dec, 2018
    - Nov, 2024

Experience

  • SunSniffer GmbH & Co. KG
    • Germany
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Tech
      • Aug 2021 - Present

  • MoGi Group
    • Ireland
    • Computer Games
    • 100 - 200 Employee
    • Gaming Support Agent (remote)
      • Jun 2021 - Aug 2021

      - Freelance services for video gamers support. - Freelance services for video gamers support.

  • 5CA
    • Netherlands
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Gaming Support Agent (remote)
      • Jul 2019 - Jun 2021

  • Leaside Services LTD.
    • Limassol, Cyprus
    • Intl. Support Specialist (English & Spanish)
      • May 2019 - Jul 2019

      Performed duties related to customer support via telephone and email as a remote agent. The company is oriented to the Travel Industry. I performed my duties using platforms and programs such as: -Slack -CRM (proprietary) -GoogleDocs -Xlite Performed duties related to customer support via telephone and email as a remote agent. The company is oriented to the Travel Industry. I performed my duties using platforms and programs such as: -Slack -CRM (proprietary) -GoogleDocs -Xlite

  • Carnival Corporation
    • Travel Arrangements
    • 700 & Above Employee
    • Casino Supervisor and (act) Assistant Manager position
      • Oct 2009 - Jan 2018

      As an acting Assistant Manager (not limited to): - Administrative tasks such as: email handling, paperwork, inventories, calls, conflict resolution, scheduling of staff. - Timely communication and reporting. - Auditing of cashier’s banks. - Analysis of financial data: revenue streams, promotions, tournaments, transactions. - Presence on the casino floor as to provide a more personal and friendly approach to the guests. As a supervisor (not limited to): - Attention to detail. - Development and follow-up of new and seasoned staff. - Providing the highest level of guest service. Show less

  • Soporte Medico S.A.
    • Costa Rica
    • Field Service Engineer
      • Dec 2004 - Oct 2009

      Providing service for the equipments of ThermoFisher Scientific (Pathology) and Blease (Anesthesia) represented by Soporte Medico S.A. I got trained at the Liverpool facility in 2007, which permitted me to address a Latin America training for spanish-speaking engineers. Providing service for the equipments of ThermoFisher Scientific (Pathology) and Blease (Anesthesia) represented by Soporte Medico S.A. I got trained at the Liverpool facility in 2007, which permitted me to address a Latin America training for spanish-speaking engineers.

Education

  • Universidad Latina de Costa Rica
    Bachelor of Engineering - BE, Electromedical Engineering
    2000 - 2004

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