Experience

BVGroup

• Gibraltar
• Gambling Facilities and Casinos
• 200 - 300 Employee

• IT Service Desk Technician

  • Oct 2020 - Present

  Give all technician support on the company that related with Operator System, Office, Network, Slack and several issues to ensure that all collaborators work well and efficient.

• NOC (Network Operations Center)

  • Jul 2016 - Oct 2020

  Network Operation Center 360 monitoring of IT Infrastruture Including layer 4-7. Technology covered is F5 Load balancer, Monitoring tools Splunk, Graylog, CheckMK, Grafana, Key responsibility: IT infrastructure monitor and troubleshoot.Ticketing system Jira



NOS SGPS

• Portugal
• Telecommunications
• 700 & Above Employee

• NOC Engineer - Telecommunication / TV Technician

  • Dec 2014 - May 2016

  Monitoring and improvement of network, supporting issues related with TV and VOIP client service to ensure maximum service quality. Diagnose the issues related with the several TV channels and their troubles between the reception and the customers. Diagnose and remote administration, to ensure regular communications throughout BSC/RNC/WBTS/BCF/BTS/TRX/LTE. Report and follow up of severe troubles or escalating unresolved problems within the skilled teams or third parties, as a way of assuring and maintaining service quality. Providing field teams with co-op and support for fault troubleshooting, and remote support for the field engineers in order to resolve issues related with 2G/3G/4G and from network transmission. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• NOC Engineer - Telecommunication Technician

  • Jul 2012 - Nov 2014

  RF Planning and optimization experience on 2G/3G/4G/GSM/CDMA. Executing standard procedures to prevent and solve problems. Operating and monitoring Radio and access platforms. Conducted pre-swap network assessment and KPI analysis of the network. Create manuals and procedures documentation. Remote assistance to field engineers. Reports and processes elaboration RF Planning and optimization experience on 2G/3G/4G/GSM/CDMA. Executing standard procedures to prevent and solve problems. Operating and monitoring Radio and access platforms. Conducted pre-swap network assessment and KPI analysis of the network. Create manuals and procedures documentation. Remote assistance to field engineers. Reports and processes elaboration



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• NOC Engineer - Telecommunication Technician

  • Aug 2009 - Jul 2012

  Diagnosing network incidents and providing troubleshooting support and solving anomalies remotely. Manage escalations in accordance with management procedures and service levels. Working with KPI.(reaction time and other quality gates previously established). Preventive process of network infrastructures. Supervision from Orange Spain core network. Remote assistance to field engineers. Optimization of the network structure. Network maintenance and operation. Diagnosing network incidents and providing troubleshooting support and solving anomalies remotely. Manage escalations in accordance with management procedures and service levels. Working with KPI.(reaction time and other quality gates previously established). Preventive process of network infrastructures. Supervision from Orange Spain core network. Remote assistance to field engineers. Optimization of the network structure. Network maintenance and operation.



Logilotus

• IT Technician

  • Dec 2007 - May 2009

  Management maintenance and repair of computer equipment (workstations, laptops, printers, routers, switchs, POS). Software installation and internal application´s configuration. Create and planning small networks. Create manuals and procedures documentation. Training and preparation of new technical. Software applications: Windows 2003 server/ 2000 Server/ XP/ 2000/ 98 Office 97/2000/ 2003 PHC Software SQL Server 2000 Management maintenance and repair of computer equipment (workstations, laptops, printers, routers, switchs, POS). Software installation and internal application´s configuration. Create and planning small networks. Create manuals and procedures documentation. Training and preparation of new technical. Software applications: Windows 2003 server/ 2000 Server/ XP/ 2000/ 98 Office 97/2000/ 2003 PHC Software SQL Server 2000



MerineWeb

• Manager of the Website Company

  • Jan 2007 - Dec 2007

  Website development and management. Responsible for the website production team. Planning the time and the concept of the construction of the websites. Testing all functions of the website. Finalizing the websites and presenting them to customers throughout its development Website development and management. Responsible for the website production team. Planning the time and the concept of the construction of the websites. Testing all functions of the website. Finalizing the websites and presenting them to customers throughout its development



ONI

• Portugal
• Telecommunications
• 200 - 300 Employee

• Helpdesk Technician

  • Jun 2006 - Dec 2006

  Responsible for the management failures of the communication. Clarification of customer inquiries for products marketed in the Internet area (ADSL). Reporting the situations to the correct department respecting the correct procedures from the company. Responsible for the management failures of the communication. Clarification of customer inquiries for products marketed in the Internet area (ADSL). Reporting the situations to the correct department respecting the correct procedures from the company.



Logilotus

• IT Technician

  • Jun 2005 - Jun 2006

  Management maintenance and repair of computer equipment (workstations, laptops, printers, routers, switchs, POS). Software installation and internal applications configuration. Create and planning small networks. Create manuals and procedures documentation. Training and preparation of new technical. Software applications: Windows server/ 2000 / 2003 / XP / 98 Office 97 / 2000 / 2003 PHC Software SQL Server 2000 Management maintenance and repair of computer equipment (workstations, laptops, printers, routers, switchs, POS). Software installation and internal applications configuration. Create and planning small networks. Create manuals and procedures documentation. Training and preparation of new technical. Software applications: Windows server/ 2000 / 2003 / XP / 98 Office 97 / 2000 / 2003 PHC Software SQL Server 2000