Operations Associate

• Apr 2019 - Present

SENIOR RISK MANAGEMENT ANALYST

• Nov 2005 - Oct 2016

Senior Risk Management Analyst 2012-Present • Daily Status Reporting/ Funds in Transit Reporting and Merchant Processing Statistics. • Credit Card Reconciliations and Operational Support for Chargeback Processing. • Fraud prevention tasks including daily traffic/sales reviews sent by affiliates to determine valid leads to minimize fraud and charge backs. • Assists risk management department by reviewing accounts and working with banks, 3rd party affiliates and marketing managers to minimize decline order percentages, charge backs and fraudulent activity • Provide Ad Hoc Reports as needed. Senior Order Processing Analyst 2010-2012 • Assisted in script and SKU creation for new offers/product launches used by sales team. • Involved in data migration into new systems and reporting servers. • Participated in the creation of new order processing software and company database. • Assisted risk management department by reviewing accounts and working with banks, 3rd party affiliates and marketing managers to minimize decline order percentages, charge backs and fraudulent activity. • Work with programmers and operation managers to streamline areas and maximize efficiency. Order processing and billing coordinator 2008-2010 • Managed, processed and printed orders received through online/offline and 3rd party affiliates. • Provided senior management with financial reporting and forecasting trends. • Reconciled orders received against orders processed to ensure accuracy and success of marketing campaigns and assisted with inventory control. Assisted in creating the verbiage used in customer invoices. Sales Associate/Wholesale Manager 2005-2008 • Designated sales team leader and supervisor. • Developed company’s first wholesale department. • Lead a team of best sellers while managing over 50 of my own wholesale accounts. Show less