Information Technology Coordinator

• Apr 2023 - Present

System Administrator | tech Lead | SRE

• Apr 2022 - Present

Developed and implemented policies standardizing infrastructure and information security, backup, and disaster recovery activities.• Monitored critical applications and verified integrity and availability of hardware and server resources, systems, and key processes.• Built internal wiki containing common incidents and resolutions for debugging and troubleshooting purposes.• Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems.• Continuously monitored systems like Dynatrace and Grafana to quickly identify and address their issues. Show less

NOC SpecialistN3

• Apr 2022 - Nov 2022

Gestão de incidentes

• Jun 2020 - Apr 2022

• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks. • Resolved or escalated business problems to keep operations moving smoothly. • Communicated regularly with external and internal customers to understand and meet their needs. Produced weekly reports outlining the business operations successes and gaps for the senior management team. • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks. • Resolved or escalated business problems to keep operations moving smoothly. • Communicated regularly with external and internal customers to understand and meet their needs. Produced weekly reports outlining the business operations successes and gaps for the senior management team.

Independent Business Owner

• Jul 2019 - Apr 2022

NOC Analyst

• Jun 2019 - Jun 2020

• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks. • Resolved or escalated business problems to keep operations moving smoothly. • Communicated regularly with external and internal customers to understand and meet their needs. Produced weekly reports outlining the business operations successes and gaps for the senior management team. • Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks. • Resolved or escalated business problems to keep operations moving smoothly. • Communicated regularly with external and internal customers to understand and meet their needs. Produced weekly reports outlining the business operations successes and gaps for the senior management team.

Analista de infraestrutura de TI

• Feb 2018 - Jul 2019

To support and maintening the Alpargatas MicroSoft IT environment. To support and maintening the Alpargatas MicroSoft IT environment.

NoC analyst

• Apr 2014 - Jun 2018

Critical operations and observabilityAssets monitoring Infrastructure support L1Datacenter support L1Incident management

NOC (Network Operations Center)

• Oct 2014 - Dec 2017

Noc analyst

• Oct 2014 - Dec 2017