Experience

Klamath Basin Behavioral Health (KBBH)

• Klamath Falls, Oregon, United States

• Clinical Application Specialist

  • Jan 2022 - Jun 2023

  Responding to EHR Help Desk tickets in accordance with the predetermined service level agreements (SLAs), while demonstrating exceptional customer service, communication, organizational, prioritization, and critical thinking skills. Executing changes in the EHR system while adhering to organizational standards and best practices. Maintaining a comprehensive understanding of policies, procedures, and protocols, including those established by both the agency and the EHR partner. Working… Show more Responding to EHR Help Desk tickets in accordance with the predetermined service level agreements (SLAs), while demonstrating exceptional customer service, communication, organizational, prioritization, and critical thinking skills. Executing changes in the EHR system while adhering to organizational standards and best practices. Maintaining a comprehensive understanding of policies, procedures, and protocols, including those established by both the agency and the EHR partner. Working collaboratively with Quality Improvement (QI) and Business Intelligence (BI) teams to complete tasks within the specified timeline and documenting the process meticulously. Show less Responding to EHR Help Desk tickets in accordance with the predetermined service level agreements (SLAs), while demonstrating exceptional customer service, communication, organizational, prioritization, and critical thinking skills. Executing changes in the EHR system while adhering to organizational standards and best practices. Maintaining a comprehensive understanding of policies, procedures, and protocols, including those established by both the agency and the EHR partner. Working… Show more Responding to EHR Help Desk tickets in accordance with the predetermined service level agreements (SLAs), while demonstrating exceptional customer service, communication, organizational, prioritization, and critical thinking skills. Executing changes in the EHR system while adhering to organizational standards and best practices. Maintaining a comprehensive understanding of policies, procedures, and protocols, including those established by both the agency and the EHR partner. Working collaboratively with Quality Improvement (QI) and Business Intelligence (BI) teams to complete tasks within the specified timeline and documenting the process meticulously. Show less



Precision Diagnostics LLC.

• Greater San Diego Area

• Data Entry Specialist

  • Mar 2018 - Jan 2019

  Collected, analyzed and verified confidential patient's insurance information in order to bill correct insurance company. Kept sensitive patients, clients and company information confidential according to all state and federal agencies such as HIPAA. Updated approximately one hundred patient accounts daily, depending on error code message. Collected, analyzed and verified confidential patient's insurance information in order to bill correct insurance company. Kept sensitive patients, clients and company information confidential according to all state and federal agencies such as HIPAA. Updated approximately one hundred patient accounts daily, depending on error code message.



Soccer Shots Franchising

• Greater San Diego Area

• Soccer Coach

  • Jan 2018 - Mar 2018

  Coached children from ages 2-12 years old. Coached beginner and intermediate skills for children. Responsible for approximately 12 children per class. Made sure all drills, games and exercises were safely done. Coached children from ages 2-12 years old. Coached beginner and intermediate skills for children. Responsible for approximately 12 children per class. Made sure all drills, games and exercises were safely done.



Affinity Sports - DICK'S Team Sports HQ

• Greater San Diego Area

• Customer Service Representative

  • May 2017 - Feb 2018

  Helped with both English and Spanish clients with online registration. Educated clients from various State organizations on regulations and limitations. Be in constant awareness of all National or State regulation changes. Worked with over sixty Sport's National Governing Bodies. Helped with both English and Spanish clients with online registration. Educated clients from various State organizations on regulations and limitations. Be in constant awareness of all National or State regulation changes. Worked with over sixty Sport's National Governing Bodies.



Alorica

• El Paso, Texas Area

• Inbound Customer Service Representative

  • Jan 2016 - Aug 2016

  Assisted over sixty AT&T clients daily with billing and technical issues. Educated clients and De-Escalated calls regarding warranty claims and contracts termination. Analyzed every clients bill in order to fit their needs. Assisted over sixty AT&T clients daily with billing and technical issues. Educated clients and De-Escalated calls regarding warranty claims and contracts termination. Analyzed every clients bill in order to fit their needs.



Verizon

• El Paso, Texas Area

• Sales Associate

  • May 2015 - Jan 2016

  Met sales quota every period. Created deep connections with clients in order to build rapport. Educated clients with Verizon contracts and plans in either English or Spanish depending on client language preference. Met sales quota every period. Created deep connections with clients in order to build rapport. Educated clients with Verizon contracts and plans in either English or Spanish depending on client language preference.



The University of Texas at El Paso

• El Paso, Texas Area

• Student Supervisor

  • Aug 2008 - Dec 2013

  Organized, coordinated and supervised all university intramural sports events in and out of campus. Analyzed all participation data in order to increase future participation and developed marketing strategies to target the involvement of new students, faculty and staff. Scheduled student employees weekly according to intramural sports events. Dispute resolution during and after sports games. Organized, coordinated and supervised all university intramural sports events in and out of campus. Analyzed all participation data in order to increase future participation and developed marketing strategies to target the involvement of new students, faculty and staff. Scheduled student employees weekly according to intramural sports events. Dispute resolution during and after sports games.