Key Account Operations Manager

• Sep 2023 - Present

City Manager

• Jul 2022 - Aug 2023

•Responsible of Operation of 6 stores; •Operation KPI’s management; •Operations and Fleet Audits to ensure that all standard operations procedures (SOP's) are complied with and are in accordance with company policies; •To guarantee the availability of vehicles in each of the stores; •Management of fleet operating costs, through forecasts, as well as the search for measures to reduce them •Ensure that preventive and corrective maintenance is carried out; •Suppliers… Show more •Responsible of Operation of 6 stores; •Operation KPI’s management; •Operations and Fleet Audits to ensure that all standard operations procedures (SOP's) are complied with and are in accordance with company policies; •To guarantee the availability of vehicles in each of the stores; •Management of fleet operating costs, through forecasts, as well as the search for measures to reduce them •Ensure that preventive and corrective maintenance is carried out; •Suppliers management; •Development and implementation of policies to establish a culture of health and safety; •H&S and accident prevention training; •Participation in the insurance company for fleet claims and work accidents and follow-up of the respective processes •Investigation of accidents in order to suggest opportunities for improvement, or new prevention measures; •Ensure the availability and use of uniforms, as wel\l as the use of PPE; •Elaboration of the training plan, as well as the pedagogical documents; •Support to the real estate department, in the relationship with the Landlords, negotiation of rents and resolution of needs for improvements in stores; •Ensure the implementation of continuous improvement actions resulting from the monitoring process.

Store Manager

• Nov 2021 - Jun 2022

•Management KPI's analysis; •Strategic planning; •Development, training and motivation of the team; •Ensure the quality of foodstuffs (HACCP); •Management of orders, stocks and carrying out inventories; •Time management of the team of coaches and employees.

First Assistant Manager

• Feb 2019 - Nov 2021

•Management KPI's analysis; •Preparation of P&L of the restaurant; •Analysis and creation of report models; •Strategic planning; •Development, training and motivation of the team; •Enforce brand standards (QSL); •Ensure the quality of foodstuffs (HACCP); •Management of orders, stocks and carrying out inventories; •Time management of the team of coaches and employees. •Management KPI's analysis; •Preparation of P&L of the restaurant; •Analysis and creation of report models; •Strategic planning; •Development, training and motivation of the team; •Enforce brand standards (QSL); •Ensure the quality of foodstuffs (HACCP); •Management of orders, stocks and carrying out inventories; •Time management of the team of coaches and employees.

First Assistant Manager

• Dec 2016 - Jan 2019

• Guarantee a great store opening and identify all possible faults in each sector of the store. • Meet with the team and set goals and challenges. • Ensure good customer service. • Develop team motivation. • Look to the customer, pay attention and facilitate the meeting with the client. • Ensure organization and cleanliness of all sectors, as well as the preservation of all equipment. • Ensure the quality of the traded goods. Check handling and workflows for goods receipt… Show more • Guarantee a great store opening and identify all possible faults in each sector of the store. • Meet with the team and set goals and challenges. • Ensure good customer service. • Develop team motivation. • Look to the customer, pay attention and facilitate the meeting with the client. • Ensure organization and cleanliness of all sectors, as well as the preservation of all equipment. • Ensure the quality of the traded goods. Check handling and workflows for goods receipt, storage, display and goods issue. • Ensure that all trades made with suppliers are executed in the store. • Analyze the weekly and monthly reports. Show less • Guarantee a great store opening and identify all possible faults in each sector of the store. • Meet with the team and set goals and challenges. • Ensure good customer service. • Develop team motivation. • Look to the customer, pay attention and facilitate the meeting with the client. • Ensure organization and cleanliness of all sectors, as well as the preservation of all equipment. • Ensure the quality of the traded goods. Check handling and workflows for goods receipt… Show more • Guarantee a great store opening and identify all possible faults in each sector of the store. • Meet with the team and set goals and challenges. • Ensure good customer service. • Develop team motivation. • Look to the customer, pay attention and facilitate the meeting with the client. • Ensure organization and cleanliness of all sectors, as well as the preservation of all equipment. • Ensure the quality of the traded goods. Check handling and workflows for goods receipt, storage, display and goods issue. • Ensure that all trades made with suppliers are executed in the store. • Analyze the weekly and monthly reports. Show less

Marketing Manager

• Jun 2016 - Nov 2016

• Study and analysis of the market of clinical management software for Veterinary Medicine. • Definition of the strategy for commercialization of the OranGest VET Software. • Research and presentation of the product range to possible partners. • Creation of newsletters. • Study and analysis of the market of clinical management software for Veterinary Medicine. • Definition of the strategy for commercialization of the OranGest VET Software. • Research and presentation of the product range to possible partners. • Creation of newsletters.

Marketing Manager

• Jul 2012 - May 2016

• Elaboration and analysis of market studies. • Elaboration of the business plan in the short, medium and long term. • Definition of sales strategies in the Horeca channel and modern distribution. • Responsible for the execution of the marketing and communication plan. • Creation of campaigns to publicize and activate brands. • Creation of the brand manual and procedures. • Constant analysis of competitors and the market. • KPI's analysis, with the respective reporting of… Show more • Elaboration and analysis of market studies. • Elaboration of the business plan in the short, medium and long term. • Definition of sales strategies in the Horeca channel and modern distribution. • Responsible for the execution of the marketing and communication plan. • Creation of campaigns to publicize and activate brands. • Creation of the brand manual and procedures. • Constant analysis of competitors and the market. • KPI's analysis, with the respective reporting of these indicators to the company's management. • Negotiation with factories and co-packers. • CRM, data analysis and cross-referencing with the objective of identifying customer needs in advance, as well as producing more targeted campaigns / promotions. • Creation and maintenance of websites of products. • Negotiation for the entry of products in the Great Distribution (Midsid - Sociedade Portuguesa de Distribuição SA and Dois Lados - Distribuição de Tabacos e Bebidas SA).). • Negotiation for the entry of products in the Modern Distribution (Intermarché, E.Leclerc and SPAR). Show less • Elaboration and analysis of market studies. • Elaboration of the business plan in the short, medium and long term. • Definition of sales strategies in the Horeca channel and modern distribution. • Responsible for the execution of the marketing and communication plan. • Creation of campaigns to publicize and activate brands. • Creation of the brand manual and procedures. • Constant analysis of competitors and the market. • KPI's analysis, with the respective reporting of… Show more • Elaboration and analysis of market studies. • Elaboration of the business plan in the short, medium and long term. • Definition of sales strategies in the Horeca channel and modern distribution. • Responsible for the execution of the marketing and communication plan. • Creation of campaigns to publicize and activate brands. • Creation of the brand manual and procedures. • Constant analysis of competitors and the market. • KPI's analysis, with the respective reporting of these indicators to the company's management. • Negotiation with factories and co-packers. • CRM, data analysis and cross-referencing with the objective of identifying customer needs in advance, as well as producing more targeted campaigns / promotions. • Creation and maintenance of websites of products. • Negotiation for the entry of products in the Great Distribution (Midsid - Sociedade Portuguesa de Distribuição SA and Dois Lados - Distribuição de Tabacos e Bebidas SA).). • Negotiation for the entry of products in the Modern Distribution (Intermarché, E.Leclerc and SPAR). Show less

Marketing Department

• Jan 2012 - Jun 2012

• Contact with suppliers in order to collect information about the technical features, images, video and didactic products to publish. • Entry and processing of all information related to products (translation and editing images) to disclose on the website (Kentico). • Planning the content to publish in the sections of lighting, pavement and comfort. • Contact with suppliers in order to collect information about the technical features, images, video and didactic products to publish. • Entry and processing of all information related to products (translation and editing images) to disclose on the website (Kentico). • Planning the content to publish in the sections of lighting, pavement and comfort.

Marketing / Commercial Department

• Apr 2009 - Aug 2011

• Definition of penetration strategy for consumables and disposables market. • Preparation and implementation of campaigns in order to create brand notoriety and increase sales volume. • Contact with suppliers to negotiate margins, delivery time and equipment for demonstration. • Identification of new market opportunities in the area of dentistry. • Research and negotiation with suppliers to launch line of consumables and disposables. • Competitive analysis in order to define… Show more • Definition of penetration strategy for consumables and disposables market. • Preparation and implementation of campaigns in order to create brand notoriety and increase sales volume. • Contact with suppliers to negotiate margins, delivery time and equipment for demonstration. • Identification of new market opportunities in the area of dentistry. • Research and negotiation with suppliers to launch line of consumables and disposables. • Competitive analysis in order to define margins and price. • Support sales team by listening to the needs of commercial team and create solutions to meet the objectives. • Management and publishing content on the Website.. • Translation of brochures of various products of the company. Show less • Definition of penetration strategy for consumables and disposables market. • Preparation and implementation of campaigns in order to create brand notoriety and increase sales volume. • Contact with suppliers to negotiate margins, delivery time and equipment for demonstration. • Identification of new market opportunities in the area of dentistry. • Research and negotiation with suppliers to launch line of consumables and disposables. • Competitive analysis in order to define… Show more • Definition of penetration strategy for consumables and disposables market. • Preparation and implementation of campaigns in order to create brand notoriety and increase sales volume. • Contact with suppliers to negotiate margins, delivery time and equipment for demonstration. • Identification of new market opportunities in the area of dentistry. • Research and negotiation with suppliers to launch line of consumables and disposables. • Competitive analysis in order to define margins and price. • Support sales team by listening to the needs of commercial team and create solutions to meet the objectives. • Management and publishing content on the Website.. • Translation of brochures of various products of the company. Show less

Marketing Trainee

• Feb 2007 - Jul 2008

• Competition Analysis (Lisbon VS Spain) in order to compare the movement of cargo handled. • Analysis of the needs of sailing clubs in the area of jurisdiction of the Port of Lisbon in terms of infrastructure and conditions to practice water sports with the aim of bringing the population to the river. • Follow-up study visits to the "Gare Marítima deAlcântara" and "Gare Marítima Rocha Conde de Óbidos (Almada Negreiros panels) within the disciplines of Portuguese and History of… Show more • Competition Analysis (Lisbon VS Spain) in order to compare the movement of cargo handled. • Analysis of the needs of sailing clubs in the area of jurisdiction of the Port of Lisbon in terms of infrastructure and conditions to practice water sports with the aim of bringing the population to the river. • Follow-up study visits to the "Gare Marítima deAlcântara" and "Gare Marítima Rocha Conde de Óbidos (Almada Negreiros panels) within the disciplines of Portuguese and History of Portugal. • Preparation and participation in events (PIANC, Fórum Missão Exportar e Portugal Verde). • Cooperation in organizing internal events (Christmas Dinner, Closing of the Centenary Celebrations and Publications Release). • Selection of news for daily clippings to send to the administration. Show less • Competition Analysis (Lisbon VS Spain) in order to compare the movement of cargo handled. • Analysis of the needs of sailing clubs in the area of jurisdiction of the Port of Lisbon in terms of infrastructure and conditions to practice water sports with the aim of bringing the population to the river. • Follow-up study visits to the "Gare Marítima deAlcântara" and "Gare Marítima Rocha Conde de Óbidos (Almada Negreiros panels) within the disciplines of Portuguese and History of… Show more • Competition Analysis (Lisbon VS Spain) in order to compare the movement of cargo handled. • Analysis of the needs of sailing clubs in the area of jurisdiction of the Port of Lisbon in terms of infrastructure and conditions to practice water sports with the aim of bringing the population to the river. • Follow-up study visits to the "Gare Marítima deAlcântara" and "Gare Marítima Rocha Conde de Óbidos (Almada Negreiros panels) within the disciplines of Portuguese and History of Portugal. • Preparation and participation in events (PIANC, Fórum Missão Exportar e Portugal Verde). • Cooperation in organizing internal events (Christmas Dinner, Closing of the Centenary Celebrations and Publications Release). • Selection of news for daily clippings to send to the administration. Show less