Experience

Virtustream

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Vice President Customer Success Management and Service Delivery EMEA

  • Apr 2019 - Present

  In this role I am responsible for all aspects of customer success management, project and service delivery, and the profit and loss of our business across EMEA. I work with the sales team on new opportunities, ensuring we have a compelling and competitive offering for our new customers. Once the sale is complete I have responsibility to transition/on-board the customer into Virtustream and then I am accountable for the management of the customer relationship through their time with Virtustream, including growing the relationship, managing day to day issues and incidents, follow up and closure of any issues and finally ensuring that the relationship between the customer and Virtustream is a mutually successful one.



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Managing Director - IT Services

  • Apr 2015 - Jun 2018

  Responsible for all IT delivered to Serco corporately and across Serco's contracts directly to clients and supporting the business service that Serco delivers to those customers. Responsible for reducing spend, improving service and introducing transformation technology changes that enable the business to be more productive and deliver a better service to Serco customers. Responsible for all IT delivered to Serco corporately and across Serco's contracts directly to clients and supporting the business service that Serco delivers to those customers. Responsible for reducing spend, improving service and introducing transformation technology changes that enable the business to be more productive and deliver a better service to Serco customers.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Service Director - BPO Services

  • Aug 2013 - Mar 2015

  Working within the Public sector team responsible for the BPO and Print services delivered to HMRC as part of Aspire, MoJ via the courts systems and the Home Office visa services. The print operation management role included the management of a large print operation for HMRC producing and dispatching over 300million items including tax returns, tax codes, income support assessments, etc all dispatched on schedule with zero errors. With HMRC evolution to and move to digital by default I was also responsible for supporting HMRC as they move away from paper based communication to electronic communication.



CSC

• Computer Networking Products
• 1 - 100 Employee

• Vice President Service Delivery EMEA

  • Oct 2011 - Jan 2013

• Vice President - Service Delivery UK

  • Mar 2008 - Oct 2011

• Global Director

  • Apr 2001 - Mar 2008