Experience

Canvas Freaks

• United States
• Artists and Writers
• 1 - 100 Employee

• Influencer Marketing Assistant

  • Aug 2021 - Present



Klaudeville IT Solutions

• Quality Assurance Manager

  • Nov 2020 - Jun 2021



Klaudeville Marketing Agency

• Customer Service Team Manager

  • May 2020 - Nov 2020



Spinerfect

• Email Administrator

  • Aug 2019 - Mar 2020

  I'm currently working as an email support for my client who has an E-Commerce business. The product is called Spinerfect Pillow who helps people that are having a hard time sleeping because of backpain. My main responsibility is to keep our customers updated with the status of their order/s and answer their queries proficiently. I'm currently working as an email support for my client who has an E-Commerce business. The product is called Spinerfect Pillow who helps people that are having a hard time sleeping because of backpain. My main responsibility is to keep our customers updated with the status of their order/s and answer their queries proficiently.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead Manager

  • Jul 2018 - Mar 2020

  My main responsibility is to set targets, implement guidelines, and assist with any issues that my employees may have. I have to ensure that all members understand the team's objectives and work together to achieve it.

• Subject Matter Expert

  • Oct 2017 - Jul 2018

  Responsible in keeping the team of Senior Representatives updated with the process. Guide and give them best practices on how to deal with difficult scenarios. Running round the table discussions about the entire scope of support and updates. Creating assessments to test the knowledge of our Senior Team.

• Senior Customer Service Representative

  • Nov 2016 - Oct 2017

  Responsible in handling supervisor calls and dealing with difficult customers. Ensuring that customer's trust remains in the company and provide excellent customer experience.

• Customer Service Representative

  • May 2013 - Nov 2016