Experience

GRAND GAMING KZN SLOTS (RF)

• South Africa
• 1 - 100 Employee

• General Manager

  • Apr 2019 - Present

  I develop and implement regional business strategies to create value and partner with clients, suppliers and shareholders in the Limited Payout Machine environment. I develop and implement regional business strategies to create value and partner with clients, suppliers and shareholders in the Limited Payout Machine environment.



Electronic Toll Collection (Pty) Ltd

• Truck Transportation
• 100 - 200 Employee

• Head Of Department

  • Sep 2015 - Apr 2019

  Pearl is a proven senior leader with experience gained at EXCO level driving positive growth, change and development whilst retaining staff engagement and support. She is a highly effective communicator and influencer with an excellent appreciation of the challenges facing businesses. She has a strategic in outlook with an agile intellect and demonstrable experience of translating strategic vision into outcomes and a proven track record of achieving commercial and broader objectives. Skilled in the following areas:• Strategic planning • Budgeting • Financial Management • Performance management • Business administration and management • Business principles • Communication Strategies • Employee training/development • Diversity management • Governance, Risk and Controls • Change management • Principles of project management • Business writing skills • Management information and reporting principles, tools and mechanisms • Service level agreements • Client Service Management • Organisational systems • Building Partnerships • Driving for Results • Decision Making • Delegation and Empowerment• Managing a team of senior managers• Formulating and implementing communication strategies to cascade functional strategies • Building a community of leaders • Conducting benchmarking and analysis to investigate improvement opportunities • Identifying/selecting talent• Executing major organisational change• Developing a divisional strategy plan• Networking and building relationships • Developing a stakeholder management grid for the business• Establishing and maintaining collaborative relationships with peers / managers• Assisting/Developing resource plans to creates and execute functional strategies• Making financial decisions Show less

• Business Unit Head

  • Sep 2010 - Dec 2015

  Manage the Violations Processing Centre. Optimise team outputs within company guides. Process and business rule creation. Manpower plan construction and management. Preparation and delivery of monthly operational overview. Created Violation Processing Centre customer facing correspondence templates and wording. Innovation and efficiency management.



Electroic Toll Collection

• South Africa
• 1 - 100 Employee

• Unit Head

  • Jan 2014 - Aug 2015

  Manage and oversee Transaction Processing Services Back Office and Mobile Operations. Plan, Coach, Facilitate, Co-ordinate subordinates and departmental outputs. Risk identification, mitigations and management. Process / strategy /business rules/ Operations and manpower plans creation and implementation. Preparation and delivery of monthly operational overview. Mange print and post centre outputs, design and built team, mobile operations and law enforcement agency reporting, reconciliations and overall subcontractor and business relationship management. Show less



WesBank

• South Africa
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Jan 2006 - Aug 2010

  Responsible for Debt Recovery Call Centre, quantitative analysis, trending, reporting, and strategy creation and execution to drive improvement of the operations results. Manage service levels, AHT, workforce and KPI delivery. Execute organisational strategy, budget control. Propose alternative strategic and operational tactics to further improve overall results and efficiency. Managed the Business Hub that dealt with responding to customer queries, claims and complaints as well as service requests. Show less

• Team Lead

  • Nov 2003 - Dec 2005

  Manage inbound and outbound arrears collections actions and calls. Resolve general admin queries and escalations related to debt collection, vehicle repossessions and account balance shortfalls. Create and implement reward and recognition strategies. Manage the employee recruitment process and developed/update job descriptions as well as develop performance expectations. Coach and facilitate maximised staff output.



Gomba Solutions

• South Africa

• Account Executive

  • Dec 2001 - Oct 2003

  Arrange events for publications being launched. Assisted to set up call centre for the Department of housing on a consultant basis. Develop long term partnerships with clients and maintain the existing client data base. Customer relations management and new business development. Acquire customers to procure advertising space on ISO 9000 buyers guide publication. Arrange events for publications being launched. Assisted to set up call centre for the Department of housing on a consultant basis. Develop long term partnerships with clients and maintain the existing client data base. Customer relations management and new business development. Acquire customers to procure advertising space on ISO 9000 buyers guide publication.



Metsing Attorneys

• South Africa
• Legal Services
• 1 - 100 Employee

• Executive Assistant

  • Dec 2001 - May 2002

  Telephone Management, Diary / Calendar management, Meeting co-ordination, Stationery control. Management of reception staff. Telephone queries investigation and resolution. Minute taking and correspondence preparation, Management of document filing, retrieval, retention and protection. Peruse documents to determine compliancy and completeness. Travel arrangements and administration. Approving supply requisitions. Telephone Management, Diary / Calendar management, Meeting co-ordination, Stationery control. Management of reception staff. Telephone queries investigation and resolution. Minute taking and correspondence preparation, Management of document filing, retrieval, retention and protection. Peruse documents to determine compliancy and completeness. Travel arrangements and administration. Approving supply requisitions.



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• In-flight Attendant

  • Sep 2000 - Nov 2001

  Accompany passenger’s inflight upon request. Provide all necessary information to passengers and make their journey easier and comfortable. Resolve claims and complaints related to poor service or lost luggage. Carry out airline ticket sales and upgrading as well as check-in, boarding and disembarkation procedures. Accompany passenger’s inflight upon request. Provide all necessary information to passengers and make their journey easier and comfortable. Resolve claims and complaints related to poor service or lost luggage. Carry out airline ticket sales and upgrading as well as check-in, boarding and disembarkation procedures.