Patient Support Services Supervisor

• Sep 2021 - Present

Medical Administrative Assistant

• Sep 2018 - Sep 2021

Assist the Medical Department in the daily ebbs and flows to assure excellent patient care is given. Manage multiple provider schedules. Track time off requests and assign responsibilities accordingly. Collaborate in the creation of provider timeliness tracking system. Track provider caseloads: make recommendations to reschedule or close patients to the medical department. Prepare closure notes for providers. Track and prepare referrals into the medical department for approval from Medical Director, assure all supporting documentation is available prior to scheduling. Assist in the implementation of a new electronic health record by process mapping current agency procedures, creating new program documents, and by being a super user during implementation. Create training aides for administrative duties. Anticipate potential breaks in processes and suggest ways to bolster the process. Sit on interview panel to multiple medical department positions. Attend daily action meeting when needed, update and distribute action list to agency. Create resource pamphlets for distribution to community members. Publish a bi-monthly health newsletter for distribution to agency employees. Liaison between departments to maintain clear and open communication pathways. Mentor and advise Medical Navigator position when needed. Chair to performance improvement committee. Show less

Referral Coordinator

• Jan 2017 - Apr 2018

Establish an effective and highly efficient workflow ensuring insurance-based authorizations are obtained for all diagnostic procedures and surgeries. Obtain authorizations utilizing multiple sources including online portals and insurance provider customer service centers. Estimate patient financial responsibility based on charged amounts, insurance allowed amounts and patient individual plans. Read through patient chart and surgery orders to assign the correct ICD-10 diagnosis code and CPT code for the procedure/surgery. Complete benefit worksheets and document in patient account accordingly. Communicate with patient regarding the process of prior authorizations and the cost of procedure/surgery. Pre-collect amount due or establish payment plans in accordance with policies in place. Verify, update and correct patient-related information including registration, insurance information, and referrals. Show less

Medical Records Specialist

• Nov 2015 - Aug 2016

Gather patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from multiple location’s MediTech system. Deliver charts to assigned areas of the practice by following established routing procedures. Keep health care providers informed by communicating availability or unavailability of the record. Maintain quality results by following practice standards. Maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Maintain patient confidence by keeping patient records information confidential. Greet patients and visitors, in person or on the telephone; answering or referring inquiries. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Help patients in distress by responding to emergencies. Show less

Medical Receptionist

• Feb 2014 - Oct 2014

Answer phones and operate a switchboard. Route calls to specific people. Answer inquiries about company. Greet visitors warmly and make sure they are comfortable. Make coffee and set out food. Ensure reception area is tidy. Coordinate mail flow in and out of office. Coordinate office activities. Handle phone calls from people calling in sick. Gather personal and insurance information. Hand out employee applications. Arrange appointments. Cash out people when necessary. Send email and faxes. Collect and distribute parcels and other mail. Perform basic bookkeeping, filing, and clerical duties. Take and relay messages. Update appointment calendars. Schedule follow-up appointments. Show less