Warranty Administrator

• Oct 2019 - Present

Warranty Administrator

• Feb 2018 - Oct 2019

Receptionist

• May 2017 - Feb 2018

Warranty Administrator

• Oct 2016 - May 2017

Installation Coordinator

• Sep 2013 - Feb 2016

Advantech Inc., Installation Coordinator (September 2013 – February 2016) • Scheduled 15 technicians to install new security systems (i.e. CCTV, Access Control, Fire Safety systems) • Ensured all parties had the documentation necessary to start the install projects (i.e. building permits, fire permits, etc.) • Process internal paperwork to complete and closeout projects • Made travel arraignments Advantech Inc., Installation Coordinator (September 2013 – February 2016) • Scheduled 15 technicians to install new security systems (i.e. CCTV, Access Control, Fire Safety systems) • Ensured all parties had the documentation necessary to start the install projects (i.e. building permits, fire permits, etc.) • Process internal paperwork to complete and closeout projects • Made travel arraignments

Warranty Administrator

• Dec 2010 - Feb 2013

Processed warranties for the Nissan and Infiniti service departments. Maintained vacation calendar for Nissan Service. Kept track of technician hours & sold services, advisors' & managers' days worked, and submissions of hourly personnel time cards to payroll department. Maintained multiple department schedules (accounts). Ordered all office supplies from equipment to janitorial. Earned monthly bonuses for exceptional customer service, and for high level of warranties paid every month I worked there. Received merit raise every year. Nissan and Infiniti Certified as Warranty Administrator 2013. Show less

Warranty Administrator

• Aug 2008 - Dec 2010

Processed warranty claims. Managed the service of loaner fleet cars. Scheduled service appointments. Acted as assistant service advisor. Received several merit raises. Nissan Certified as Warranty Administrator 2010 Processed warranty claims. Managed the service of loaner fleet cars. Scheduled service appointments. Acted as assistant service advisor. Received several merit raises. Nissan Certified as Warranty Administrator 2010

Return Items Specialist

• Oct 2006 - Aug 2008

Insured returned checks were charged to the correct account. Emailed branch/profit centers to advise and resolve account overdrafts. Sent notices to collections, and mailed overdrawn checks to clients. Quality control of Federal Reserve work back to the Bank of First Deposit. Returned disputed ACH's when advised by the branch/profit center. Printed totals for multiple banks and prove the credits and debits at the end of the day. Found discrepancies, and corrected as needed. Distributed the return checks to appropriate departments for proper processing. Acted as a reliable on-call backup to several key positions within section. Received merit raises. Promoted in under one year in the section area. Note: I also worked at Wilmington Trust as a temporary employee in the DTC department. I ensured all trades from the US & London offices were posted correctly in the accounting system, and filed paperwork on securities trades as required. Show less

Abritration Specialist

• Feb 2000 - Oct 2004

Researched issues with accounts when a merchant refused a charge-back. Ensured the proper process of charge-backs. Retrieve additional information as needed to strengthen the dispute claims. Communicate via telephone or letter with cardholder, facilitating a prompt resolution of disputes. Researched account disputes using files, FDR, and Eclipse. Assisted the Team Leaders and Supervisors with team members by providing guidance as needed. Provide assistance and advice to other analysts by performing monthly quality assurance functions. Received merit raises. Promoted 3 times in 4 years. Show less

Billing Clerk

• Jul 1994 - Jan 2000

Answered and routed multiple-lined telephone system. Processed title work, accounts payable, accounts receivable, and car invoice billing. Assisted data administrator & the sales team by tracking new customers. Tracked monthly sales & inventory for the General Manager of three busy dealerships. Coordinated meetings between dealerships. Provided input on selection of vehicle variety and other sales matters. Assisted the Controller and Finance Manager with locating and correcting errors. Tracked and processed commissions for the Sales team. Acted as backup to other positions in Accounting as necessary. Received merit raises. Started as part-time receptionist, within 1 year promoted 2 times to service department, then accounting department. Show less