Pearl Boera
Operations Lead at TalkRemit- Claim this Profile
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English Full professional proficiency
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Swahili Full professional proficiency
Topline Score
Bio
Roseline Sharon Wokabi
I am delighted to provide a recommendation for Pearl, a remarkable individual I had the privilege of working with. As one of my top agents, Pearl consistently demonstrated professionalism, enthusiasm, and exceptional customer-handling skills. In addition, her remarkable analytical abilities and quick learning aptitude set her apart. One of Pearl's standout qualities is her remarkable ability to learn quickly. She eagerly embraced new information, processes, and technologies, swiftly adapting to changes in our dynamic work environment. Her agility in acquiring new skills and knowledge was truly impressive and greatly contributed to her success in handling customer queries effectively. She is a high-performing individual who will make significant contributions to any organisation she becomes a part of.
Mildred Ndungu
We worked together in the transaction specialist position and she is goal oriented who has great analytical skills and it has greatly helped in solving transaction issues.
Roseline Sharon Wokabi
I am delighted to provide a recommendation for Pearl, a remarkable individual I had the privilege of working with. As one of my top agents, Pearl consistently demonstrated professionalism, enthusiasm, and exceptional customer-handling skills. In addition, her remarkable analytical abilities and quick learning aptitude set her apart. One of Pearl's standout qualities is her remarkable ability to learn quickly. She eagerly embraced new information, processes, and technologies, swiftly adapting to changes in our dynamic work environment. Her agility in acquiring new skills and knowledge was truly impressive and greatly contributed to her success in handling customer queries effectively. She is a high-performing individual who will make significant contributions to any organisation she becomes a part of.
Mildred Ndungu
We worked together in the transaction specialist position and she is goal oriented who has great analytical skills and it has greatly helped in solving transaction issues.
Roseline Sharon Wokabi
I am delighted to provide a recommendation for Pearl, a remarkable individual I had the privilege of working with. As one of my top agents, Pearl consistently demonstrated professionalism, enthusiasm, and exceptional customer-handling skills. In addition, her remarkable analytical abilities and quick learning aptitude set her apart. One of Pearl's standout qualities is her remarkable ability to learn quickly. She eagerly embraced new information, processes, and technologies, swiftly adapting to changes in our dynamic work environment. Her agility in acquiring new skills and knowledge was truly impressive and greatly contributed to her success in handling customer queries effectively. She is a high-performing individual who will make significant contributions to any organisation she becomes a part of.
Mildred Ndungu
We worked together in the transaction specialist position and she is goal oriented who has great analytical skills and it has greatly helped in solving transaction issues.
Roseline Sharon Wokabi
I am delighted to provide a recommendation for Pearl, a remarkable individual I had the privilege of working with. As one of my top agents, Pearl consistently demonstrated professionalism, enthusiasm, and exceptional customer-handling skills. In addition, her remarkable analytical abilities and quick learning aptitude set her apart. One of Pearl's standout qualities is her remarkable ability to learn quickly. She eagerly embraced new information, processes, and technologies, swiftly adapting to changes in our dynamic work environment. Her agility in acquiring new skills and knowledge was truly impressive and greatly contributed to her success in handling customer queries effectively. She is a high-performing individual who will make significant contributions to any organisation she becomes a part of.
Mildred Ndungu
We worked together in the transaction specialist position and she is goal oriented who has great analytical skills and it has greatly helped in solving transaction issues.
Credentials
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Becoming a Product Manager
Udemy: Online CoursesApr, 2022- Nov, 2024 -
Certified Anti-Money Laundering Specialist (CAMLS)
Go1Feb, 2022- Nov, 2024
Experience
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TalkRemit
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United Kingdom
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Financial Services
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1 - 100 Employee
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Operations Lead
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Sep 2022 - Present
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Customer Experience - Transactions Specialist
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Jun 2019 - Nov 2022
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LiveHeal.org
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Kenya
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Health, Wellness & Fitness
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Product Manager
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Oct 2020 - Nov 2022
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Product Support Specialist
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Oct 2018 - May 2019
● Diagnosed, analyzed and resolved technical issues as reported by customers ● Collaborated with the development team to resolve issues ● Interacted with third party vendors to identify and fix problems ● Gathered and analyzed product feedback from the end-users ● Provided product requirements to development team ● Diagnosed, analyzed and resolved technical issues as reported by customers ● Collaborated with the development team to resolve issues ● Interacted with third party vendors to identify and fix problems ● Gathered and analyzed product feedback from the end-users ● Provided product requirements to development team
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Radio Africa Group
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Kenya
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Broadcast Media Production and Distribution
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300 - 400 Employee
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IT Intern
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Jun 2016 - Aug 2016
● Server room management ● Bug Fixing ● End user support ● Software and hardware maintenance ● Server room management ● Bug Fixing ● End user support ● Software and hardware maintenance
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Education
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2014 - 2017
Jomo Kenyatta University of Agriculture and Technology
Bachelor's degree, Business Information Technology -
2010 - 2013
Alliance Girls High School
High School
Community
