Experience

Hearsay Systems

• United States
• Financial Services
• 300 - 400 Employee

• Advance Product Specialist

  • Mar 2019 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2015 - Oct 2018

  Process Associate - Yellowbook (hibu) | Tata Consultancy Services • Started as an In-house representative for hibu Philippines Private Limited Inc (from March 2015 - June 2015) before transitioning as a BPO associate for Tata Consultancy Services • Provides assistance with general inquiries and changes on customer listings and/or ads on Yellowbook • Answers billing inquiries and processes payments for customers • Assist hibu’s Sales Representatives with their queries and requests • Processes orders and provides updates on the status of their delivery • Creates curated posts on customer's Facebook and Twitter Page that is in line with their business • Conducts interviews with customers to get the details and information on how their listings will be advertise online (Facebook, Twitter, Google, Yellowbook, etc) • Handles email support for inquires, changes and escalations. Show less



Sutherland Global Services

• Bonifacio Global City, Taguig City

• Consultant

  • Oct 2011 - Apr 2014

  Consultant - Microsoft Store | Sutherland Global Services • Assists customer with inquiries about Microsoft products (Hardware and Software) • Provides basic troubleshooting for Windows Operating Systems (XP, Vista, Windows 7 and Windows 10) and Office (Office 2003, 2007, 2010 and 365) • Helps customer in placing their orders, provides status of their orders and handles replacement and cancellations of order • Contacts (via phone and email) Small to Medium size Business Owners to renew their license, offers plan upgrades and ongoing promotions Show less



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales Executive

  • Apr 2011 - Sep 2011

  Sales Executive - Expedia.com | Aegis People Support • Assists customer about inquiries for booking flights, hotel, car and/or packages reservation • Provides refund and cancellation policy and helps them book their reservation Sales Executive - Expedia.com | Aegis People Support • Assists customer about inquiries for booking flights, hotel, car and/or packages reservation • Provides refund and cancellation policy and helps them book their reservation