Experience

ITS

• Information Technology & Services
• 400 - 500 Employee

• Technician

  • Aug 2014 - Present

  This jobs involves many areas of expertise. It involves customer service but also computer technician from troubleshooting, to taking apart the computer and diagnosing the problem. It also involved over the phone or over email support to customers/students/faculty that were going through the problem off campus or just could not make it to the office during the time that they had. This jobs involves many areas of expertise. It involves customer service but also computer technician from troubleshooting, to taking apart the computer and diagnosing the problem. It also involved over the phone or over email support to customers/students/faculty that were going through the problem off campus or just could not make it to the office during the time that they had.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Support Representative

  • May 2014 - Aug 2014

  I worked for verizon customer service through Xerox. This job involved me multi-tasking through keeping the customer satisfied and giving them solutions to their problems. This involved following the instructions but also thinking outside of the box as how to find solutions or answers to the customers questions. With this, it was also a face-paced environment. I worked for verizon customer service through Xerox. This job involved me multi-tasking through keeping the customer satisfied and giving them solutions to their problems. This involved following the instructions but also thinking outside of the box as how to find solutions or answers to the customers questions. With this, it was also a face-paced environment.