Senior Advisor (Operations)

• Jul 2022 - Present

Operations Manager

• Mar 2022 - Sep 2022

Managing a team responsible for planning and coordinating Commission regulatory activities nationally. This includes scheduling on site activities/site visits and the dynamic coordination of teams to undertake scheduled site visits or other regulatory activities.Manage the operations team, building both individual and team capacity to undertake roles both efficiently and effectively.Ensure all operation support functions are undertaken in accordance with operational priorities and in a fluid environment.Working constructively with key internal (regional and national) and external stakeholders and support staff to do so.Foster and support staff to motivate team members, building cooperation and optimising team performance.Undertake or lead project work or new operational initiatives as part of continual improvement methodology.

COVID Response Officer

• Aug 2020 - Mar 2022

Providing comprehensive qualitative and quantitative data analysis, and preparation of high-level briefing documents identifying themes and issues relating to COVID-19 and the ACQSC mandate to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.• Develop and maintain a high level of knowledge and the ability to interpret legislation, policies and procedures relevant to the ACQSC about COVID-19. • Deliver timely and appropriate reporting, and draft high quality briefing documents for a range of audiences • Develop and maintain strong relationships with internal and external stakeholders• Provide high quality analytical, problem solving, risk identification and organisational skills. • Delivered a new Case Management system for the commission in 6 weeks to support Outbreak Management meeting attendance and date collation during the January 2022 COVID crisis.• Managed a small, dynamic team in a rapidly evolving environment, ensuring work is delivered against objectives and tight deadlines

Stakeholder Engagement Manager

• Jan 2020 - Jul 2020

Contract Manager

• Jul 2019 - Jan 2020

Senior Advisor Business Standards & Assurance

• Nov 2016 - Jan 2020

Work within the Housing and Tenancy Services team reporting to the Manager Business Advisory Services. Responsible for developing and implementing improvements to Quality Management Systems and business processes across H&T Services.• Implemented QMS framework and management system, including ISO 9001 Quality Manual.• Coordinated ISO 9001:2018 QMS certification and maintenance.• Lead, document and monitor business requirements for Housing & Tenancy Services branch.• Coordinate branch Change Management governance and continuous improvement programs.• Mentor staff active in the continuous improvement and change management teams.• Participate in Ministry-wide continuous improvement groups, contributing to effective change programs.

Business Services Advisor

• Sep 2015 - Nov 2016

Personal Assistant/Team Administrator

• Mar 2015 - Sep 2015

Senior Accounts Administrator (fixed term)

• Nov 2014 - Mar 2015

Executive Assistant (fixed term)

• Jun 2014 - Nov 2014

Projects Adminstration

• Apr 2008 - Feb 2013

Advisor Communities (secondment)

• May 2011 - Aug 2011

Administrator, Strategy & Resource Development

• 2008 - 2009