Peachez James
Call Center Representative at Expedient Staffing Solutions, Inc- Claim this Profile
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Bio
Credentials
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Medical Assistant
Ultrasound Diagnostic SchoolJan, 2000- Sep, 2024
Experience
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Expedient Staffing Solutions, Inc
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Call Center Representative
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Sep 2021 - Present
• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments, concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.• Handle customer complaints and provide alternatives and/or solutions to ensure resolutions to complaints.• Assist customers in placing orders, canceling orders and making updates to Get Food NYC orders.
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Mt. Sinai Beth Israel
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Care Associate
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Feb 2010 - Sep 2021
• Working on psychiatric unit providing supporting physicians and staff.• Drawing blood and collecting urine samples.• Recording vitals signs.• Admitting and discharging patients and the computer system.• Assisting with activities of daily living. • Working on psychiatric unit providing supporting physicians and staff.• Drawing blood and collecting urine samples.• Recording vitals signs.• Admitting and discharging patients and the computer system.• Assisting with activities of daily living.
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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Bank Teller
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Jul 2008 - Sep 2010
• Serves customers by completing account transactions.• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.• Answers questions in person or on telephone and refers customers to other bank services as necessary.• Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.• Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.Reconciles loan coupons and other transactions.• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.• Maintains customer confidence and protects bank operations by keeping information confidential.• Contributes to team effort by accomplishing related results as needed.
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Education
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2006 -
CUNY Bronx Community College
Registered Nursing/Registered Nurse -
1993 - 1997
Martin Luther King Jr. High School
High School Diploma, Business Administration and Management, General
Community
