Staff Assistant

• Apr 2005 - Sep 2011

I managed a specially-abled mailroom workforce. I established individual work environments which facilitated the development of targeted work behaviors. I provided technical and administrative assistance to the mail room staff including clarification of assigned duties, direction in performing assigned duties, and assisting employees with routine administrative tasks. I provided metering and twice-daily interoffice delivery and pickup of all categories of Government documents or packages to Parklawn and outlying buildings, and to Southwest Complex offices in Washington, DC. I registered and certified mail when appropriate. I provided messenger and transportation services, interagency special and foreign mail service, as well as small-package carrier and overnight service. I performed duties to the following standards: 99% of properly addressed incoming and outgoing mail will be processed within 1 business day of receipt; 97% of metered mail requests will be delivered to the U.S. Postal Service (USPS) with correct and legible postage affixed during any 30-day reporting period. I prepared daily, weekly & monthly Pitney Bowes AccurTrac reports. I am proficient in the use of the Pitney Bowes Paragon metering machine, Digital Meters machine, and DM100; I also trained mailroom staff in the use of these machines. I have knowledge of various Government Agencies assigned mail codes for billing and tracking postage costs. I oversaw preparation of daily Federal Express Airbills. I am knowledgeable of current Federal Government and United States Postal Service regulations and policies related to mail management. I can manage space and/or property, prepare & process travel requests, prepare & process grants and related materials, prepare & process human resource actions or requests, prepare vouchers, purchase or procure supplies & equipment, schedule & maintain calendars, track time & attendance.