Experience

Ramp

• United States
• Computer Networking Products
• 1 - 100 Employee

• Customer Experience Team Lead

  • Feb 2023 - Present

• Customer Experience Agent

  • Oct 2022 - Jan 2023


Bittrex
• United States
• Financial Services
• 1 - 100 Employee
• Support Analyst

  • Apr 2022 - Sep 2022


Service Response Partners, LLC

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Site Manager

  • Apr 2019 - Nov 2021

  Assisting the fastest growing fintech company in the US-- Developed team from 28 full time employees to 261 FTEs in Q2 2021-- Oversaw all facets of operation-- Provided technical insights to the client in the CX space-- Maintained two physical locations, and a vast remote workforce-- Developed agent tooling, interactive KPI dashboards, and operational modernization-- Employed data backed I/O psych techniques to build a better workplace

• L1 Support

  • Oct 2018 - Apr 2019


RidChain
• Consumer Services
• 1 - 100 Employee
• Data Analyst

  • Aug 2017 - May 2019

POWDR
• United States
• Recreational Facilities
• 100 - 200 Employee
• PRODUCT

  • Oct 2017 - Nov 2018

Lulus.com
• Germany
• Tobacco Manufacturing
• CX

  • Sep 2016 - Dec 2016

Milestone Technologies, Inc.
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• CX

  • Feb 2015 - Aug 2016