Paul Brookes
Chief Operating Officer at The East India Company- Claim this Profile
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Topline Score
Bio
Lena Koschek
I will always remember, Paul and me just ‘clicked’ from the first moment. I came out of my job interview with him and knew immediately that I wanted this role and this manager. And it turned out to be the absolute right decision. Paul impressed me with his super sharp and quick mind as well as his deep understanding of business in general and retail and online in particular. With his many years of experience in various industries, he provided me brilliant advice and mentorship in any situation whilst not trying to convince me of ‘his way’. Most importantly, he is a true role model - ‘walking the talk’ with incomparable integrity - and one of the (if not the) best leaders I’ve met in my career so far. He knows exactly when to push and when to support you. I never learnt as much as from working with Paul and am incredibly thankful for this.
Alison Hill
Paul managed to balance the unique dynamic of a family owned business whilst employing the best practise of a PLC. Having a 360 degree handle on all the operational aspects of the web and retail business, his ability to contribute to all aspects of the business was highly visible to all. Numerate, accurate, and always with an eye on driving profit, Paul's operational style made working along side him and for those in his team a great place to be.
Toni Cirillo-Moreton
I worked for a short period of time with Paul but gained invaluable knowledge from his leadership and coaching. He guided me but also allowed me to grow independently. His implemantation stategies and labour models positively impacted the business. He was a motivational and inspriational leader. I gained a great deal working with Paul in a short time.
Lena Koschek
I will always remember, Paul and me just ‘clicked’ from the first moment. I came out of my job interview with him and knew immediately that I wanted this role and this manager. And it turned out to be the absolute right decision. Paul impressed me with his super sharp and quick mind as well as his deep understanding of business in general and retail and online in particular. With his many years of experience in various industries, he provided me brilliant advice and mentorship in any situation whilst not trying to convince me of ‘his way’. Most importantly, he is a true role model - ‘walking the talk’ with incomparable integrity - and one of the (if not the) best leaders I’ve met in my career so far. He knows exactly when to push and when to support you. I never learnt as much as from working with Paul and am incredibly thankful for this.
Alison Hill
Paul managed to balance the unique dynamic of a family owned business whilst employing the best practise of a PLC. Having a 360 degree handle on all the operational aspects of the web and retail business, his ability to contribute to all aspects of the business was highly visible to all. Numerate, accurate, and always with an eye on driving profit, Paul's operational style made working along side him and for those in his team a great place to be.
Toni Cirillo-Moreton
I worked for a short period of time with Paul but gained invaluable knowledge from his leadership and coaching. He guided me but also allowed me to grow independently. His implemantation stategies and labour models positively impacted the business. He was a motivational and inspriational leader. I gained a great deal working with Paul in a short time.
Lena Koschek
I will always remember, Paul and me just ‘clicked’ from the first moment. I came out of my job interview with him and knew immediately that I wanted this role and this manager. And it turned out to be the absolute right decision. Paul impressed me with his super sharp and quick mind as well as his deep understanding of business in general and retail and online in particular. With his many years of experience in various industries, he provided me brilliant advice and mentorship in any situation whilst not trying to convince me of ‘his way’. Most importantly, he is a true role model - ‘walking the talk’ with incomparable integrity - and one of the (if not the) best leaders I’ve met in my career so far. He knows exactly when to push and when to support you. I never learnt as much as from working with Paul and am incredibly thankful for this.
Alison Hill
Paul managed to balance the unique dynamic of a family owned business whilst employing the best practise of a PLC. Having a 360 degree handle on all the operational aspects of the web and retail business, his ability to contribute to all aspects of the business was highly visible to all. Numerate, accurate, and always with an eye on driving profit, Paul's operational style made working along side him and for those in his team a great place to be.
Toni Cirillo-Moreton
I worked for a short period of time with Paul but gained invaluable knowledge from his leadership and coaching. He guided me but also allowed me to grow independently. His implemantation stategies and labour models positively impacted the business. He was a motivational and inspriational leader. I gained a great deal working with Paul in a short time.
Lena Koschek
I will always remember, Paul and me just ‘clicked’ from the first moment. I came out of my job interview with him and knew immediately that I wanted this role and this manager. And it turned out to be the absolute right decision. Paul impressed me with his super sharp and quick mind as well as his deep understanding of business in general and retail and online in particular. With his many years of experience in various industries, he provided me brilliant advice and mentorship in any situation whilst not trying to convince me of ‘his way’. Most importantly, he is a true role model - ‘walking the talk’ with incomparable integrity - and one of the (if not the) best leaders I’ve met in my career so far. He knows exactly when to push and when to support you. I never learnt as much as from working with Paul and am incredibly thankful for this.
Alison Hill
Paul managed to balance the unique dynamic of a family owned business whilst employing the best practise of a PLC. Having a 360 degree handle on all the operational aspects of the web and retail business, his ability to contribute to all aspects of the business was highly visible to all. Numerate, accurate, and always with an eye on driving profit, Paul's operational style made working along side him and for those in his team a great place to be.
Toni Cirillo-Moreton
I worked for a short period of time with Paul but gained invaluable knowledge from his leadership and coaching. He guided me but also allowed me to grow independently. His implemantation stategies and labour models positively impacted the business. He was a motivational and inspriational leader. I gained a great deal working with Paul in a short time.
Experience
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The East India Company
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United Kingdom
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Food and Beverage Services
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1 - 100 Employee
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Chief Operating Officer
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Mar 2022 - Present
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pbrookes
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United Kingdom
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Independent Omni-Channel Consultant
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Sep 2008 - Present
Paul has spent more than 20 years developing and honing a true omni-channel retail and wholesale consumer goods career. Paul has delivered results in every business he has worked in while creating an environment of collegiate and rewarding engagement. His wide ranging skills from Operations, E-commerce, Manpower Planning, Buying and Merchandising and Logistics have helped him achieve a reputation for Business Turnaround and Change Management. Paul has spent more than 20 years developing and honing a true omni-channel retail and wholesale consumer goods career. Paul has delivered results in every business he has worked in while creating an environment of collegiate and rewarding engagement. His wide ranging skills from Operations, E-commerce, Manpower Planning, Buying and Merchandising and Logistics have helped him achieve a reputation for Business Turnaround and Change Management.
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cezanno.com
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United Kingdom
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Manufacturing
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1 - 100 Employee
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Chief Executive Officer
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Dec 2020 - May 2022
cezanno.com offers a one-of-a-kind destination for those seeking a curated mix of lifestyle, accessories, gifts and home décor to reflect their personal style and fuel their lives’ passions Taking inspiration from editors, influencers, artists and designers, we are committed to offering our customers signature products and unmatched service cezanno.com offers a one-of-a-kind destination for those seeking a curated mix of lifestyle, accessories, gifts and home décor to reflect their personal style and fuel their lives’ passions Taking inspiration from editors, influencers, artists and designers, we are committed to offering our customers signature products and unmatched service
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Tom Dixon Studio
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United Kingdom
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Design Services
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100 - 200 Employee
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Chief Digital Officer & Managing Director EMEA
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Jan 2019 - Jul 2020
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One Channel Retail Director
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Aug 2018 - Dec 2018
Leadership for both the on and offline (One Channel) directly managed Retail function for the Tom Dixon brand, globally. Accountability and direct management responsibility for an amazing team of people across the globe, delivering a truly ‘One Channel’ experience to every consumer that touches the brand directly.
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The Conran Shop
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United Kingdom
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Retail
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100 - 200 Employee
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Omnichannel Director
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Jan 2017 - Apr 2018
Responsible for all on and offline areas of the retail business globally. Driving sales and maximising opportunities in the direct and indirect business.
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Head of Global Marketing & Ecommerce
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Sep 2014 - Jan 2017
Following the successful completion of several key projects for the business, we subsequently merged the Communications and Ecommerce departments to deliver the strategic vision for Brand Development in both the domestic and international markets. Supporting all elements of the business, both creatively and practically, as well as franchise partners and new site acquisition.
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Retail Consultant - Head of Business Development
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Feb 2013 - Oct 2014
Originally consulted on various refurbishment and restructuring projects to deliver a positive shift in the performance and profitability of one of London's most iconic designer home brands. I have been appointed as Head of Business Development to undertake various projects and roles in the business as it continues to change and expand. Everything from identifying and delivering new revenue opportunities through to improving and introducing business practices which epitomise and strengthen the amazing reputation already enjoyed in the UK, Europe, the US and Far East.Founded by Sir Terence Conran nearly 40 years ago. The Conran Shop provides consumer access to one of the worlds foremost authorities and respected figures in home and home-wares design and function. The business, under Jasper Conran's leadership, is reinventing itself to take on a new life and to continue to be at the forefront on home design whilst continuing to bring unique and exciting products to a sector of the market where the consumer expects a little more from their retailer. Heralded as 'The Coolest Place to Shop and Eat in London' the Marylebone Conran Shop is helping to put the experience as well as the cool back into shopping. Show less
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Love Your Skin
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1 - 100 Employee
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Managing Director, Consultant
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Feb 2012 - Sep 2012
Love Your Skin will redefine accessible skincare for everyone. Lorraine Winslade, following a 40 year career in Skincare and the education of Beauty Professionals has developed the Love Your Skin - London range from the highest quality natural ingredients perfected by science. Uncomplicated skincare for all. It simply works.... Watch out for all the exciting news, check out the new website for the latest news on Love Your Skin and to see Lorraine's inspirational videos on the range along with some potent myth busting. Show less
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Clarenco LLP
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United Kingdom
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Hospitality
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1 - 100 Employee
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Director, Sales & Operations
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Jul 2009 - Nov 2011
Promoted to a more senior role with a wider remit encompassing the majority of the head office and field team at Amazing Retreats. Directly involved in developing, operating and marketing a portfolio of exclusive and iconic properties, unrivalled in the UK. Promoted to a more senior role with a wider remit encompassing the majority of the head office and field team at Amazing Retreats. Directly involved in developing, operating and marketing a portfolio of exclusive and iconic properties, unrivalled in the UK.
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Dove Spa
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Head of UK Operations & Global Ecommerce, interim-fixed term
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Sep 2008 - Jul 2009
I joined the business in a fixed term role during September 2008 to deliver some exciting changes and objectives. An energetic beauty business with a fantastic heritage. Born out of an idea to create the best independent chain of beauty salons in the UK. Now expanded to include several international countries and including the Dove Spa brand in the UK and Canada and Ponds Institute in Spain and Mexico. I joined the business in a fixed term role during September 2008 to deliver some exciting changes and objectives. An energetic beauty business with a fantastic heritage. Born out of an idea to create the best independent chain of beauty salons in the UK. Now expanded to include several international countries and including the Dove Spa brand in the UK and Canada and Ponds Institute in Spain and Mexico.
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Head of Ecommerce
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May 2006 - Sep 2008
I joined the business in operations but took the chance to move into ecommerce when the opportunity arose. Although a tough business, it was one which was enjoyable and with some exceptional highlights. I joined the business in operations but took the chance to move into ecommerce when the opportunity arose. Although a tough business, it was one which was enjoyable and with some exceptional highlights.
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Director of Sales & Operations
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Feb 2004 - May 2006
I joined the business whilst still very small and grew it to over 30 counters in premium beauty halls in addition to this I developed and managed additional channels including a wholesale and ecommerce business. Trading accross the UK and ROI. Working with a dedicated team which I grew internally to include 3 field sales and training execs along with a head office function based in London. I joined the business whilst still very small and grew it to over 30 counters in premium beauty halls in addition to this I developed and managed additional channels including a wholesale and ecommerce business. Trading accross the UK and ROI. Working with a dedicated team which I grew internally to include 3 field sales and training execs along with a head office function based in London.
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Austin Reed
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United States
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Executive Offices
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1 - 100 Employee
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General Manager
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2002 - 2003
Full remit for the company flagship store including all aspects of the highest turnover and profit centre in the business. Combined with managing a multi million ££ refurbishment of the whole site, whilst maintaining sales and service. Full remit for the company flagship store including all aspects of the highest turnover and profit centre in the business. Combined with managing a multi million ££ refurbishment of the whole site, whilst maintaining sales and service.
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Selfridges
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United Kingdom
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Retail
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700 & Above Employee
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Sales Manager
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2001 - 2002
Designer womenswear along with a deputy role for the RBM Womenswear during paternity leave. Responsible for £50m to £180m Womenswear. Designer womenswear along with a deputy role for the RBM Womenswear during paternity leave. Responsible for £50m to £180m Womenswear.
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Harvey Nichols
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United Kingdom
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Retail
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700 & Above Employee
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Sales Manager
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1999 - 2001
Sales Manager for 3rd and 4th floors which included womenswear, lingerie, swimwear, footwear, home-wares, furniture and the Urban Retreat salon before its relocation to Harrods. Sales Manager for 3rd and 4th floors which included womenswear, lingerie, swimwear, footwear, home-wares, furniture and the Urban Retreat salon before its relocation to Harrods.
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House of Fraser
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United Kingdom
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Retail
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700 & Above Employee
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Sales Manager
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1998 - 1999
Various Sales Manager posts across new stores, existing stores and responsible for some of the highest turnover departments in the group. Various Sales Manager posts across new stores, existing stores and responsible for some of the highest turnover departments in the group.
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Education
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1986 - 1988
Sheffield Hallam University
HND Distinction (eq 2:1), Business Administration and Management, General
Community
