Patrick Posadas

Program Manager - Capability Delivery at nbn® Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Filipino Native or bilingual proficiency
Skills

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Derek Coetzee

I had the honour of working with Patrick as the primary Business Analyst on a complex, multi-platform, multi-vendor project for SMART and, in my role as solution architect, found him to be very quick at understanding the business driven goals of the system while immediately gaining a solid knowledge of the myriad new technologies involved. Patrick was my go-to person for links to the business. I would have no hesitation recommending Patrick for any senior technical project management role for any company who values business driven project rollout.

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Credentials

  • Agile Team Facilitation
    ICAgile
    Apr, 2023
    - Nov, 2024
  • Business Agility Foundations
    ICAgile
    Apr, 2023
    - Nov, 2024
  • Change Immersion
    Agile Change Leadership Institute
    May, 2022
    - Nov, 2024
  • Agile Foundations
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Lean Six Sigma Green Belt Certification
    The Council for Six Sigma Certification (CSSC)
    Apr, 2019
    - Nov, 2024
  • Agile Project Management (Foundation Level)
    APMG-International
    Nov, 2014
    - Nov, 2024
  • Project Management Professional (PMP)®
    Project Management Institute
    Feb, 2013
    - Nov, 2024
  • Certified Public Accountant
    Professional Regulation Commission (Philippines)
    May, 2002
    - Nov, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Aug, 2020
    - Nov, 2024
  • SAFe® 4 Certified Scrum Master
    Scaled Agile, Inc.
    Dec, 2017
    - Nov, 2024

Experience

  • nbn® Australia
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Program Manager - Capability Delivery
      • Nov 2022 - Present

      * Leading end-to-end delivery of capabilities under nbn's digital transformation program for the field workforce* Managing program schedule, risks, issues, and overall status reporting* Chairing governance meetings with General Managers to provide program updates and discuss issues and risks that require senior level engagement, including decision making and executive actions

    • Manager - Strategic Projects, Service Transformation
      • Feb 2022 - Nov 2022

      * Leading a team of program and project delivery professionals* Governing the delivery of capabilities supporting the Field Workforce Digitisation and Field Technician Productivity improvement initiatives under nbn’s Field Service Excellence banner* Managing program schedule, risks, issues, and overall status reporting whilst ensuring alignment with overall Field Service Excellence program governance approach* Chairing governance meetings with General Managers to provide program updates and discuss issues and risks that require senior level engagement, including decision making and executive actionsKey Achievement:* Delivered ~65% efficiency uplift for field technicians when using the Field Mobility application, resulting to cost reduction for nbn through the removal of interim service enablement fees for field technicians Show less

    • Program Manager, Service Transformation
      • Nov 2020 - Feb 2022

      * Directing post-deployment “Hypercare” programs in support of nbn’s transition to new systems and processes under the Field Workforce transformation initiative* Running post-deployment Hypercare forums to drive resolution of system defects and process issues* Managing program schedule, risks, issues, and overall status reporting* Chairing governance meetings with General Managers to provide program updates and discuss issues and risks that require senior level engagement, including decision making and executive actions* Conducting program implementation review and completing program closure reportsKey Achievements & Recognition:* Received the monthly recognition award for exemplary work on Field Service transformation Hypercare program* Completed the seamless transition from Hypercare support to ‘business as usual’ (BAU) within the agreed program schedule, ensuring the successful adoption by business units to new ways of working* Drove the resolution of ~1,850 Hypercare issues, achieving 100% closure rate for prioritised issues and 95% closure rate overall upon BAU handover. Show less

    • Senior Project Manager, Network Engineering & Operations
      • Sep 2017 - Oct 2020

      * Establishing project structure and governance which include scope, resource, risk and issue management* Facilitating definition of clear project goals, strategies and benefits and ensuring benefits realisation plan is in place and operationalised* Working with multiple program and project leads and other interdependent programs.* Running steering meetings with executives and general managers to establish direction, decision and priority setting.* Ensuring the metrics are well defined and updated operational and business reports are available* Managing business and operations readiness activities for teams impacted by process and technical capability changes* Conducting the program implementation review and creating the program closure reportKey Achievements:* Delivered 34% reduction in network outages during FY20 through national implementation of solutions to address systemic problems in Hybrid Fibre Coaxial (HFC) network equipment * Delivered ~10% customer experience uplift and ~$400k monthly operating costs avoidance through national retrofit program of problematic Fibre to the Node (FTTN) equipment during FY19* Delivered ~$55k monthly operating costs avoidance and reduction of ~50 network outages per month through the network retrofit project to resolve Residual Current Device (RCD) tripping issues in FY18* Managed the Network Automation Proof of Concept including selection of the most suitable vendor to provide the automation solution for the next generation network assurance capabilities* Promoted to Senior Project Manager in 2018, after a year of joining the business unit Show less

    • Project Manager, Network & Service Operations
      • Oct 2015 - Sep 2017

      * Establishing project governance, benefits tracking and reporting requirements in addition to acting as the primary point of contact to the Project Sponsor* Collaborating with multiple program and project leads from nbn’s Operations, Product Management and IT teams, including Retail Service Providers, Service Delivery Partners and external solution vendors* Managing the delivery of project schedule, status reporting, deliverables and milestones tracking, and project risk, issues & scope change management* Running steering meetings with general managers to establish direction, decision and priority setting and assisting in preparation of executive-level updates* Ensuring the metrics are well defined and updated operational and business reports are available* Managing business and operations readiness activities for teams impacted by process and technical capability changes* Conducting the program implementation review and creating the program closure reportKey Achievements:* Delivered end-to-end business readiness and change activities across six business units covering network, service and field operations to support the launch of the Wholesale Broadband Agreement (WBA) version 3.0* Delivered data-driven business improvement projects resulting to the achievement of activations and assurance operations metrics targets for FTTP and FTTN Show less

    • Project Management Consultant - Business Process Excellence
      • Jul 2015 - Oct 2015

      * Managing end to end delivery of Lean Six Sigma and business process improvement initiatives, including project schedules, status reporting, deliverables and milestones tracking, and project risk, issues & scope change management* Acting as reference point for stakeholders and coordinating actions and updates, managing communications and maintaining project documentation* Arranging the collation, analysis and presentation of meaningful project-related data to establish root cause of non-conformances and to assess the effectiveness of proposed solutions* Supporting Lean Six Sigma blackbelts in creating and completing deliverables using DMAIC framework Show less

  • Smart Communications, Inc.
    • Philippines
    • Telecommunications
    • 700 & Above Employee
    • Program Manager, Product Development for New Business Streams
      • Aug 2013 - Jun 2015

      * Managing the overall program and project portfolio of Smart’s Wi-Fi, mobile advertising, enterprise, and digital business units and drove the definition of their product specifications and product roadmap by engaging marketing and product development teams * Orchestrating the implementation of more than 10 service platforms covering 5 major technology pillars, ensuring compliance to agreed software release plans and to the allocated budget of PHP600M (~AUD15M)* Collaborating with prominent technology partners such as HP, IBM, Oracle, Cisco, Huawei, Ericsson, Nokia Siemens Network, Out There Media, Apple, Google, Facebook, Deezer and Apigee to come up with innovative products and services for the Philippine market* Directing project teams of ~100 stakeholders and mentored direct reports consisting of project managers, business analysts, systems analysts, solution architects and application developers* Providing business solutions consultancy services to help marketing teams prioritise initiatives, identify new business opportunities and develop business cases to secure approval from upper management* Championing the consistent application of PMBOK, Agile PM, and BABOK principles to ensure efficiency and quality during project deliveryKey Achievements:* Designed innovation programs to bring new revenue sources for the company, pioneering an ideation framework across functional groups* Selected as one of Smart’s Talent Ambassadors, helping the company attract young talents and strengthen its employer branding through participation as speaker and representative in recruitment events and campaigns* Chosen as judge and coach during the company-sponsored annual hackathon for university students across the country in recognition of subject matter expertise in new product development and innovation Show less

    • Program Manager, New Product Development
      • Jul 2010 - Jul 2013

      * Monitoring the strategic business project portfolio covering e-commerce, financial, digital, prepaid load and trade products that are either for commercial launch or for internal R&D purposes* Overseeing the product development and end-to-end technical delivery of strategic projects. Commercially launched products include The Netphone (world’s first smartphone backed by an operator-managed platform) and e-Park (first fully-automated street parking system in the Philippines using mobile technology) * Collaborating with international organisations such as GSMA, Wireless Broadband Alliance (WBA) and Wholesale Applications Community (WAC) in building beta versions of next generation telecommunications and internet-based services* Managing the Intellectual Property Rights (IPR) portfolio and led the patent specification preparation activities * Governing the group’s procurement processes and budget of PHP400M (~AUD10M)* Directing projects teams of ~100 stakeholders and mentored direct reports consisting of project managers, product development managers, business analysts and process analystsKey Achievements:* Introduced the criteria, process and framework for prioritising multiple project proposals to ensure Smart’s business units have a well-balanced portfolio of products and services * Nominated as one of Smart’s representatives to the GSMA Mobile World Congress 2012 in Barcelona, Spain and the GSMA Mobile Asia Expo in Shanghai, China to showcase latest innovations* Named as one of the inventors for two patent applications filed by the company Show less

    • Project Manager, Strategic Business Development
      • Jun 2008 - Jun 2010

      * Spearheaded business modelling, concept viability evaluation, and definition of vision, objectives and scope for newly identified business opportunities covering the areas of e-commerce, mobile commerce, digital content services and financial services* Provided internal proponents and external clients with business consultancy, solutions integration and project management services to help introduce new products and services to the market* Coordinated with a diverse mix of project stakeholders including vendors and consultants from overseas* Facilitated requirements and solutions walkthrough, software quality assurance activities and post-implementation reviews* Mentored a team of product development managers, project managers, business analysts and process analystsIn this role, I was instrumental in the increase of the number of programs in the company’s innovation portfolio by Introducing rapid prototyping approach and agile development as a way to validate new product concepts. Show less

    • Business Analyst/Project Manager, Mobile Commerce and Convergent Platforms Group
      • Jul 2001 - May 2008

      * Collaborated closely with business and technical stakeholders during elaboration of high level requirements into detailed requirements* Documented business requirements and design specifications using appropriate modelling techniques such as use cases, sequence diagrams, activity diagrams, network diagrams and solution architecture diagrams* Planned, managed and executed end-to-end testing in coordination with developers, system administrators and operations teams* Assigned in Malaysia temporarily to lead the requirements and project implementation of a mobile banking solution for a mobile operatorIn this role, I was recognised as a key contributor in the implementation of Smart’s award-winning and world-first innovations like Smart Money and Smart Load. I also helped Improve internal processes and knowledge management through Implementation of internal process tools and templates. In the 2004 departmental rewards and recognition program, I was given awards for my leadership and communication skills. Show less

Education

  • University of the Philippines
    Bachelor of Science (BS), Business Administration and Accountancy
    1996 - 2001

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