Junior Software Engineer

• Jan 2023 - Present

Testing and Optimization Specialist

• Jan 2021 - Jan 2023

Digital Fundraising Testing Coordinator

• Aug 2020 - Nov 2020

• Conducted digital and data-driven A/B, Multi-Armed Bandit, Personalization Campaign tests through the Optimizely platform o Mastered using the Optimizely platform o Created tests for online grassroots fundraising o Developed and implemented marketing strategies based on test results that grew revenue 30% month over month, for 3 months o Used HTML and CSS to make changes to WinRed fundraising webpages to implement data-backed marketing strategies o Increased number of tests by… Show more • Conducted digital and data-driven A/B, Multi-Armed Bandit, Personalization Campaign tests through the Optimizely platform o Mastered using the Optimizely platform o Created tests for online grassroots fundraising o Developed and implemented marketing strategies based on test results that grew revenue 30% month over month, for 3 months o Used HTML and CSS to make changes to WinRed fundraising webpages to implement data-backed marketing strategies o Increased number of tests by 361% and testing variants by 2026% o Recorded and reported fundraising data with Microsoft Excel Workbooks, Pivot Tables, and Pivot Charts • Managed relationship with Ads Department o Was key liaison with Ads Department o Provided Ads with the data and reports necessary to develop effective marketing strategies o Held bi-weekly meetings to discuss future marketing strategies Show less • Conducted digital and data-driven A/B, Multi-Armed Bandit, Personalization Campaign tests through the Optimizely platform o Mastered using the Optimizely platform o Created tests for online grassroots fundraising o Developed and implemented marketing strategies based on test results that grew revenue 30% month over month, for 3 months o Used HTML and CSS to make changes to WinRed fundraising webpages to implement data-backed marketing strategies o Increased number of tests by… Show more • Conducted digital and data-driven A/B, Multi-Armed Bandit, Personalization Campaign tests through the Optimizely platform o Mastered using the Optimizely platform o Created tests for online grassroots fundraising o Developed and implemented marketing strategies based on test results that grew revenue 30% month over month, for 3 months o Used HTML and CSS to make changes to WinRed fundraising webpages to implement data-backed marketing strategies o Increased number of tests by 361% and testing variants by 2026% o Recorded and reported fundraising data with Microsoft Excel Workbooks, Pivot Tables, and Pivot Charts • Managed relationship with Ads Department o Was key liaison with Ads Department o Provided Ads with the data and reports necessary to develop effective marketing strategies o Held bi-weekly meetings to discuss future marketing strategies Show less

IT Associate

• May 2019 - Jun 2020

• Provided Project Management for Jabil Training Videos for ServiceNow Madrid Upgrade o Coordinated the creation of 11 training videos for each ServiceNow process area o Edited videos in Camtasia and captions in Microsoft Stream for translation o Marketed Madrid Upgrade to Jabil Corporate and IT by coordinating Podcasts, Q&A Microsoft Live Teams Events, and wrote multiple companywide emails o Analyzed training data for each of 9 IT departments, and produced an Excel… Show more • Provided Project Management for Jabil Training Videos for ServiceNow Madrid Upgrade o Coordinated the creation of 11 training videos for each ServiceNow process area o Edited videos in Camtasia and captions in Microsoft Stream for translation o Marketed Madrid Upgrade to Jabil Corporate and IT by coordinating Podcasts, Q&A Microsoft Live Teams Events, and wrote multiple companywide emails o Analyzed training data for each of 9 IT departments, and produced an Excel report with PivotTables for each department’s training completion progress 3 times a week • Organized a Madrid Upgrade Go Live Party with games, catering, and raffles attended by over 100 employees at Jabil’s IT Headquarters • Served as ServiceNow Citizen Developer (CD) Demand Review Board Chairperson o Implemented a process for reviewing project demands for departments outside the CoE o Held weekly meetings to review and vote on demands from CDs and give updates to the Program o Created an Excel tracker for CD weekly meeting attendance and CD ServiceNow Certification • Performed ServiceNow Demand Manager roles and responsibilities o Learned the basics of a Business Analyst role by working on 2 ServiceNow Demands o Gathered business requirements from requestors and communicated these with the technical team to provide a solution • Gained overall experience navigating ServiceNow Platform o Created multiple ServiceNow reports and dashboards to visualize CoE demand and project performance Show less • Provided Project Management for Jabil Training Videos for ServiceNow Madrid Upgrade o Coordinated the creation of 11 training videos for each ServiceNow process area o Edited videos in Camtasia and captions in Microsoft Stream for translation o Marketed Madrid Upgrade to Jabil Corporate and IT by coordinating Podcasts, Q&A Microsoft Live Teams Events, and wrote multiple companywide emails o Analyzed training data for each of 9 IT departments, and produced an Excel… Show more • Provided Project Management for Jabil Training Videos for ServiceNow Madrid Upgrade o Coordinated the creation of 11 training videos for each ServiceNow process area o Edited videos in Camtasia and captions in Microsoft Stream for translation o Marketed Madrid Upgrade to Jabil Corporate and IT by coordinating Podcasts, Q&A Microsoft Live Teams Events, and wrote multiple companywide emails o Analyzed training data for each of 9 IT departments, and produced an Excel report with PivotTables for each department’s training completion progress 3 times a week • Organized a Madrid Upgrade Go Live Party with games, catering, and raffles attended by over 100 employees at Jabil’s IT Headquarters • Served as ServiceNow Citizen Developer (CD) Demand Review Board Chairperson o Implemented a process for reviewing project demands for departments outside the CoE o Held weekly meetings to review and vote on demands from CDs and give updates to the Program o Created an Excel tracker for CD weekly meeting attendance and CD ServiceNow Certification • Performed ServiceNow Demand Manager roles and responsibilities o Learned the basics of a Business Analyst role by working on 2 ServiceNow Demands o Gathered business requirements from requestors and communicated these with the technical team to provide a solution • Gained overall experience navigating ServiceNow Platform o Created multiple ServiceNow reports and dashboards to visualize CoE demand and project performance Show less

IT Intern Project Management - Digital Solutions/Digital Factory

• May 2018 - Aug 2018

• Edited 6 Confluence article pages and developed 6 more articles. Articles explained the functionality of the primary software used on the manufacturing shop floor, and will be read by shop floor workers, globally. • Created and conducted a Project Managers Perceptions Survey for the Digital Factory Department. Survey had 64% participation rate. Analyzed data by creating a Microsoft Power BI Dashboard. Presented my findings twice to both PMs and all members of Digital Factory. • Lead a… Show more • Edited 6 Confluence article pages and developed 6 more articles. Articles explained the functionality of the primary software used on the manufacturing shop floor, and will be read by shop floor workers, globally. • Created and conducted a Project Managers Perceptions Survey for the Digital Factory Department. Survey had 64% participation rate. Analyzed data by creating a Microsoft Power BI Dashboard. Presented my findings twice to both PMs and all members of Digital Factory. • Lead a team of 3 as a PM to develop a SharePoint site for Digital Factory’s overarching department, Factory of the Future. Factory of the Future is comprised of 8 under arching departments. Gathered requirements from three IT Directors and effectively communicated vision of the site to my team members. Show less • Edited 6 Confluence article pages and developed 6 more articles. Articles explained the functionality of the primary software used on the manufacturing shop floor, and will be read by shop floor workers, globally. • Created and conducted a Project Managers Perceptions Survey for the Digital Factory Department. Survey had 64% participation rate. Analyzed data by creating a Microsoft Power BI Dashboard. Presented my findings twice to both PMs and all members of Digital Factory. • Lead a… Show more • Edited 6 Confluence article pages and developed 6 more articles. Articles explained the functionality of the primary software used on the manufacturing shop floor, and will be read by shop floor workers, globally. • Created and conducted a Project Managers Perceptions Survey for the Digital Factory Department. Survey had 64% participation rate. Analyzed data by creating a Microsoft Power BI Dashboard. Presented my findings twice to both PMs and all members of Digital Factory. • Lead a team of 3 as a PM to develop a SharePoint site for Digital Factory’s overarching department, Factory of the Future. Factory of the Future is comprised of 8 under arching departments. Gathered requirements from three IT Directors and effectively communicated vision of the site to my team members. Show less

Cashier

• Mar 2013 - Apr 2018

• Assisted over 100 customers per shift with bagging, unloading, and carrying out groceries • Gained cashier experience and proficient in cash, credit, debit, and EBT card transactions • Developed good workplace skills, responsibility, and work ethic • Assisted over 100 customers per shift with bagging, unloading, and carrying out groceries • Gained cashier experience and proficient in cash, credit, debit, and EBT card transactions • Developed good workplace skills, responsibility, and work ethic