Paz Gaon
Customer Success Manager, Aniview-Leading Global AdTech Product Company at Aniview- Claim this Profile
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Bio
Experience
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Aniview
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Israel
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Advertising Services
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1 - 100 Employee
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Customer Success Manager, Aniview-Leading Global AdTech Product Company
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Jul 2022 - Present
● Functioning as the customer's main POC- managing the whole customers life cycle, from sales handover to onboarding, adoption, retention and up-sales. ● Being the product's expert, consultant and educator to multinational customers. ● Working in a dynamic environment that provided me with tools to build client relationships, prioritizing and pay high attention to details. ● Hosting webinars, creating playbooks & leading training sessions to ~200 SMB customers with overall monthly revenue of 500K$. ● Helping customers to achieve their desired outcomes by leveraging the product adoption and promoting them to premium level accounts. ● Providing initial support solutions and working closely with tier 3 support, solutions engineers, product and R&D teams to integrate customers' feedback into the product. ● Managing accounts full ad operations and monetization based on data and reports. Show less
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Avo
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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Customer Success Specialist, Avo - Ecommerce Startup
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Aug 2021 - Jun 2022
● Being a focal point between company products and services and its B2B2C customers- providing an operational, technical, and financial solution to 50 business clients. ● Mediating customer's feedback regarding the e-commerce site and product, to the relevant teams: sales, marketing, operations, product, content, tech support, and management. ● Responsible for data collection critical to the company's ability to analyze the amount of operational failures in order to test the success of the business and operational model. ● Working with operational dashboards and data management related to customer service in Zendesk software. ● Shift management of 20 service and back-office engineers, responsible for providing solutions, data analysis, and reporting to the company's management. Show less
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Tel Aviv Yafo Municipality
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Israel
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Government Administration
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400 - 500 Employee
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Deputy Manager –TLV Towers Sports Center
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Aug 2017 - Feb 2021
● Maintained a high level of customer service, and facilities to preserve the satisfaction of 4,500 members and a low annual churn rate that was reflected in the retention of 85% of the customers who renewed their annual membership. ● Managed the Team of 2 department managers and 40 employees directly, responsible for recruitment, training supervision, attendance, and salary system. ● Managed and implemented employee attendance software that increased control over working hours of 150 employees and economized with the budget. Show less
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Palace Tel Aviv
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Hospitals and Health Care
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1 - 100 Employee
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Director of Security and Safety Palace Tel Aviv senior living, Azrieli group
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Aug 2011 - Aug 2017
● Managed 15 employees; security, front desk service, health club, and transportation departments, budget management of 1.2 million NIS annually, yearly work plan & goals, EHS, accessibility, fire permits, and business licenses. ● Responsible for the security and safety of 600 complex residents, including independent and hospitalized tenants and staff, based on 5-star hotelier customer service ● Managed 15 employees; security, front desk service, health club, and transportation departments, budget management of 1.2 million NIS annually, yearly work plan & goals, EHS, accessibility, fire permits, and business licenses. ● Responsible for the security and safety of 600 complex residents, including independent and hospitalized tenants and staff, based on 5-star hotelier customer service
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Crown Plaza Hotel
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United States
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Facilities Services
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700 & Above Employee
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Duty Manager & Security officer - Crowne plaza Tel Aviv, AFI group
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Aug 2005 - Aug 2011
As a Duty Manager overseeing the operation of all hotel's departments, handling customer service & technical inquires on international standards to multinational customers of businessmen and tourists As a security officer, I was responsible for the security and safety of the 500 guests and 120 staff members Managed the customer service departments of Valet Parking and Bell Boys As a Duty Manager overseeing the operation of all hotel's departments, handling customer service & technical inquires on international standards to multinational customers of businessmen and tourists As a security officer, I was responsible for the security and safety of the 500 guests and 120 staff members Managed the customer service departments of Valet Parking and Bell Boys
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Israel Defense Forces
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Israel
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Armed Forces
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700 & Above Employee
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Combat Medic
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Aug 2002 - Aug 2005
Company Medic, Combat Engeniring Corps. Company Medic, Combat Engeniring Corps.
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Education
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Jolt.io
Poma course, Product operation management -
Ariel University
External Studies- Security mannagment -
The Academic College of Tel-Aviv, Yaffo
Bachelor's degree, Government & Society majoring Public Administration