Paz Gaon

Customer Success Manager, Aniview-Leading Global AdTech Product Company at Aniview
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Contact Information
us****@****om
(386) 825-5501
Location
Israel, IL

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Experience

    • Israel
    • Advertising Services
    • 1 - 100 Employee
    • Customer Success Manager, Aniview-Leading Global AdTech Product Company
      • Jul 2022 - Present

      ● Functioning as the customer's main POC- managing the whole customers life cycle, from sales handover to onboarding, adoption, retention and up-sales. ● Being the product's expert, consultant and educator to multinational customers. ● Working in a dynamic environment that provided me with tools to build client relationships, prioritizing and pay high attention to details. ● Hosting webinars, creating playbooks & leading training sessions to ~200 SMB customers with overall monthly revenue of 500K$. ● Helping customers to achieve their desired outcomes by leveraging the product adoption and promoting them to premium level accounts. ● Providing initial support solutions and working closely with tier 3 support, solutions engineers, product and R&D teams to integrate customers' feedback into the product. ● Managing accounts full ad operations and monetization based on data and reports. Show less

    • United States
    • Internet Marketplace Platforms
    • 1 - 100 Employee
    • Customer Success Specialist, Avo - Ecommerce Startup
      • Aug 2021 - Jun 2022

      ● Being a focal point between company products and services and its B2B2C customers- providing an operational, technical, and financial solution to 50 business clients. ● Mediating customer's feedback regarding the e-commerce site and product, to the relevant teams: sales, marketing, operations, product, content, tech support, and management. ● Responsible for data collection critical to the company's ability to analyze the amount of operational failures in order to test the success of the business and operational model. ● Working with operational dashboards and data management related to customer service in Zendesk software. ● Shift management of 20 service and back-office engineers, responsible for providing solutions, data analysis, and reporting to the company's management. Show less

    • Israel
    • Government Administration
    • 400 - 500 Employee
    • Deputy Manager –TLV Towers Sports Center
      • Aug 2017 - Feb 2021

      ● Maintained a high level of customer service, and facilities to preserve the satisfaction of 4,500 members and a low annual churn rate that was reflected in the retention of 85% of the customers who renewed their annual membership. ● Managed the Team of 2 department managers and 40 employees directly, responsible for recruitment, training supervision, attendance, and salary system. ● Managed and implemented employee attendance software that increased control over working hours of 150 employees and economized with the budget. Show less

    • Hospitals and Health Care
    • 1 - 100 Employee
    • Director of Security and Safety Palace Tel Aviv senior living, Azrieli group
      • Aug 2011 - Aug 2017

      ● Managed 15 employees; security, front desk service, health club, and transportation departments, budget management of 1.2 million NIS annually, yearly work plan & goals, EHS, accessibility, fire permits, and business licenses. ● Responsible for the security and safety of 600 complex residents, including independent and hospitalized tenants and staff, based on 5-star hotelier customer service ● Managed 15 employees; security, front desk service, health club, and transportation departments, budget management of 1.2 million NIS annually, yearly work plan & goals, EHS, accessibility, fire permits, and business licenses. ● Responsible for the security and safety of 600 complex residents, including independent and hospitalized tenants and staff, based on 5-star hotelier customer service

    • United States
    • Facilities Services
    • 700 & Above Employee
    • Duty Manager & Security officer - Crowne plaza Tel Aviv, AFI group
      • Aug 2005 - Aug 2011

      As a Duty Manager overseeing the operation of all hotel's departments, handling customer service & technical inquires on international standards to multinational customers of businessmen and tourists As a security officer, I was responsible for the security and safety of the 500 guests and 120 staff members Managed the customer service departments of Valet Parking and Bell Boys As a Duty Manager overseeing the operation of all hotel's departments, handling customer service & technical inquires on international standards to multinational customers of businessmen and tourists As a security officer, I was responsible for the security and safety of the 500 guests and 120 staff members Managed the customer service departments of Valet Parking and Bell Boys

    • Israel
    • Armed Forces
    • 700 & Above Employee
    • Combat Medic
      • Aug 2002 - Aug 2005

      Company Medic, Combat Engeniring Corps. Company Medic, Combat Engeniring Corps.

Education

  • Jolt.io
    Poma course, Product operation management
    2021 - 2021
  • Ariel University
    External Studies- Security mannagment
    2013 - 2013
  • The Academic College of Tel-Aviv, Yaffo
    Bachelor's degree, Government & Society majoring Public Administration
    2008 - 2011

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