Customer Service Representative

• Dec 2017 - Present

Service Coordinator

• Mar 2017 - Nov 2017

Photographer

• Aug 2015 - Feb 2017

-Meets customer needs by photographing and selling images that create and share each customer's unique story and considering the ways the customer uses portrait images. -Takes portraits efficiently, within company standards (including Camera Room Expectations, Posing Guidelines and Photography Policies), that meet the customer's needs and the company's quality and variety expectations to maximize Sales Average. -Follows the Sales Process accurately and consistently to meet or exceed Sales Average expectations by knowing and communicating current packaging, pricing and promotion information and leveraging appropriate selling techniques.-Drives additional portrait sittings, proactively, by approaching potential customers, leveraging company provided call lists, scheduling and confirming appointments, as well as following up on missed or cancelled appointments.-Promotes business by building rapport to increase customer retention and referrals.-Provides professional customer service by greeting customers, directing traffic flow, communicating clearly and proactively, answering the phone and returning messages.-Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.-Takes initiative to resolve customer experience or product issues, in a customer-focused manner by leveraging established Service Recovery processes, as needed.-Demonstrates concern for the safety of all customers and employees by ensuring a clean and safe environment, following safety guidelines, maintaining awareness of children in the studio and reporting all safety hazards and injuries/accidents. -Completes all required training and skill improvement tasks, as directed by manager. -Maintains photographic equipment and props. -Works in multiple studios (where applicable) based on business needs. -Performs other projects or miscellaneous duties as requested or assigned.

Parcel Assistant

• Oct 2013 - Sep 2015

- Unload and load trucks by hand- Scan parcels- Induct parcels onto sorter by size- Lift, push, and stack parcels- Wrap, label, and move skids- Process packages and create mailing containers- Sort packages to correct location according to label, load chart or scanner

Crew Member

• May 2012 - Sep 2013

- Crew member/shift manager in training- Taking customer orders while preparing food made to order- Provides customer service- Cleaning the dining room, service counter, drive-thru station and kitchen stations- Carry out opening or closing duties- Direct and delegate associate assignments- Works in fast-paced environment- Cashier and drive thru window