Operations Manager

• Apr 2022 - Present

Open a three floor (23,000/sqft) multi-experience location with 230 partners and Starbucks’ first ever restaurant. • Plan and direct the daily operations of an overnight inventory/ cleaning dept., food operations on three floors, third party vendors, and all manager deployment and scheduling. • Slash food COGS by 50% within three months of opening. • Led monthly P&L analysis with executive and finance leaders. Open a three floor (23,000/sqft) multi-experience location with 230 partners and Starbucks’ first ever restaurant. • Plan and direct the daily operations of an overnight inventory/ cleaning dept., food operations on three floors, third party vendors, and all manager deployment and scheduling. • Slash food COGS by 50% within three months of opening. • Led monthly P&L analysis with executive and finance leaders.

Area Manager

• Feb 2020 - Aug 2023

Responsible for multiple units including the highest revenue store in the country with proven capacity for developing General Managers. • Oversee all store financials (P&L review), expense approvals, assess hiring needs, store standards audit, mentor and coach SL’s, AGM’s, and GM’s. • Provide timely support of operational needs such as redirecting labor, directing/escalating store facilities needs, creating SOP’s, facilitating supply requests, and analyzing & adjusting operational hours in current business environment. • Direct operational best practices that lead to the highest transaction numbers, expanded manager responsibilities by station, and implement operational tools such as labor analysis and store standards audit. Show less

Operations Manager

• Jan 2019 - Jan 2020

Direct daily operations for two cafes and the flagship market store with combined revenues of $27MM and a staff of 190 employees. • Create and implement labor-tracker to monitor and control labor costs. • Reorganize departments and department shifts to minimize labor.• Reduce operational expenses by revising pars, retraining staff on supply usage, and controlling ordering frequency.• Develop and coach managers, supervisors, and associates. • Analyze P&L to identifying variances and opportunities. Show less

General Manager

• Jan 2018 - Jan 2019

• Turnaround three year failing operation from -16% to 8.4% EBITDA YOY, only store with positive EBITDA.• Increase sales by 6% in first four months through improved ordering process, merchandising, and associate training.• Review monthly P&L statement with management team to identify profit opportunities. • Optimize profits by controlling purchasing and labor costs on a daily basis. • Hire, train, coach, schedule and provide annual performance review for all team members.• Negotiate and monitor all third party contracts.• Create money handling, opening/closing checklists, disciplinary matrix, and cleaning schedule SOP’s. • Received and maintained cafe’s first DOH grade “A” inspection. Show less

Assistant General Manager (bench GM)

• Sep 2015 - Jan 2018

• Leverage advance industry expertise and leadership skills for this $22M unit to effectively lead operations and manage 150 team members and 9 specialty departments.• Managed, supervised and provided leadership to up to 150 employees.• Executed strategic plans through actively engaging with store associates and department managers. • Lead weekly store meeting reviewing P&L, shrink, up coming events, and standards. • Increased employee productivity by restructuring shifts and controlling schedules.• Reduced operational supplies cost by 11% by implementing better ordering practices and organized storage. Show less

Assistant General Manager

• Jan 2010 - Sep 2015

• Managed daily operations of a fast paced 200 seats restaurant and grew the events and catering programs by 50%. • Schedule and direct daily work assignments for a $4 Million restaurant. • Ensured food quality, service standards, and the highest standard of hospitality by overseeing nightly floor service. • Implemented Gluten-Free & kale menu items resulting in a 4% sales increase. • Implemented new event requirements that resulted in a 6% increase in event check averages. • Organized the first restaurant buy-out, total of 11 private buy-out events. • Initiated strategic partnerships to grow brand awareness and lower food costs (Green&Blacks, Lamb Board, Radeberger). • Planned and organized annual street fair concept with an 83% increase in 2011 and 23% increase in 2012. • Created DOH audit checklist, received first DOH grade “A” inspection. Show less

General Manager

• 2013 - 2013

• Relocated to Roslyn unit to revive lagging sales and implement operational restructuring. • Increased sales by an average of 3% - 5% YOY and repeatedly held highest cover counts. • Trained new General Manager, retrained staff on steps of service, and restructured beverage program. • Conducted daily FOH pre-shift meetings to motivate staff and encourage adherence to standards. • Improved efficiency, sequence of service, order expediting and table-turn times. • Relocated to Roslyn unit to revive lagging sales and implement operational restructuring. • Increased sales by an average of 3% - 5% YOY and repeatedly held highest cover counts. • Trained new General Manager, retrained staff on steps of service, and restructured beverage program. • Conducted daily FOH pre-shift meetings to motivate staff and encourage adherence to standards. • Improved efficiency, sequence of service, order expediting and table-turn times.

Sales and Floor manager

• Jan 2006 - 2010

• Increased private party sales by 26% and continued YOY growth by up to 6% annually. • Generated all event and party leads, managed events from inception through execution of event. • Directed and scheduled all staff, third parties, and event space allocation. • Responsible for closing Manager duties; directing of staff, customer engagement, and all cash handling. • Increased private party sales by 26% and continued YOY growth by up to 6% annually. • Generated all event and party leads, managed events from inception through execution of event. • Directed and scheduled all staff, third parties, and event space allocation. • Responsible for closing Manager duties; directing of staff, customer engagement, and all cash handling.

Sales Associate

• Jan 2003 - Feb 2006