Business Analyst

• Jun 2021 - Present

SAP Functional Analyst

• Apr 2016 - Jun 2021

Supporting Asset management and operations via SAP solutions.- Asset management, - Material Management,- Integration services,- SQL SSRS reports.

Service Desk Support Analyst

• Jan 2016 - Mar 2016

Supporting IT solutions in the business using general and technical IT experience.- Active Directory- VDI- HP Record Management System

Support Analyst

• Jul 2015 - Jan 2016

Working as a member of problem management team to minimize the impact of problems.- Performing root cause analysis. - Detecting and providing solutions to preclude the occurrence of the problem.- Developing check lists for typical problems and recommending procedures and controls for problem prevention.- Automating installations Working as a member of problem management team to minimize the impact of problems.- Performing root cause analysis. - Detecting and providing solutions to preclude the occurrence of the problem.- Developing check lists for typical problems and recommending procedures and controls for problem prevention.- Automating installations

System Support Analyst

• Jun 2014 - Jun 2015

- Maintenance and review of overall parameters, configuration of business rules and systems configuration within the student management systems- Management of major upgrades (deployment and testing / regression testing) - Undertaking investigation and analysis to diagnose and resolve user problems- Maintaining the document repository for the system and database administration using SharePoint technology - Maintenance and review of overall parameters, configuration of business rules and systems configuration within the student management systems- Management of major upgrades (deployment and testing / regression testing) - Undertaking investigation and analysis to diagnose and resolve user problems- Maintaining the document repository for the system and database administration using SharePoint technology

Senior System Analyst

• Dec 2011 - Jan 2014

I worked in a team of 12 software support engineers, supporting banking switch software (e.g. Channel Manager, ATM Controller, POS Controller, Card Management System) in different banks. My main responsibilities in this department were:- Leading company’s engagement with two banks to resolve issues with banking switch software in a timely and cost effective manner- Planning and running functional tests - End-to-end monitoring of applications and systems- Analyzing system’s performance

IT Support Engineer

• Dec 2005 - Nov 2011