Experience

Kestra Medical Technologies, Inc.
• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee
• Territory Manager

  • Jul 2022 - Present

Prodigy Surgical
• United States
• Medical Device
• 1 - 100 Employee
• Technology Consultant

  • Jul 2021 - Jul 2022


Ingram Micro

• IT Services and IT Consulting
• 1 - 100 Employee

• Client Account Representative

  • Aug 2018 - Jun 2021

• Support Representative

  • Jul 2017 - Sep 2018

  ∙Responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested.∙Perform transactional functions and order entry duties in response to information received via fax, verbal, or electronic transmission (web, EDI, email, etc.). ∙Review and verify the accuracy of requests and transactions and completes the transactions accordingly. ∙Maintain records associated with transactions and prepares related reports as needed. ∙Handle customer inquiries and resolve basic support issues with customers, vendors, and associate team members to help deliver an outstanding customer experience. ∙Coordinate and/or assist with inquiries regarding order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions. ∙Troubleshoot and, when necessary, escalate advanced issues and transactions to appropriate team members. ∙Knowledge of professional, effective telephone techniques and customer care. Show less

• Support Representative II

  • Sep 2017 - Aug 2018

  ∙The point contact for three major accounts.∙Engage directly with the sales team to assist with their needs and the resellers.∙Maintain relationships with customers.∙Cisco subject matter expert.∙Handle and make myself available for newly added accounts.



Tony Walker & Co.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Support

  • Jun 2015 - Jul 2017

  ∙Recieved merchandise in an effective and efficient matter. ∙Properly handled product ranging from $500 and higher. ∙Maintained superior customer service. ∙Assisted with client commitment. ∙Recieved merchandise in an effective and efficient matter. ∙Properly handled product ranging from $500 and higher. ∙Maintained superior customer service. ∙Assisted with client commitment.



Niagara University

• United States
• Higher Education
• 500 - 600 Employee

• Niagara University Student Government Association

  • Dec 2015 - May 2017

  ∙Senator for the Class of 2017 ∙Planned, held and attend activities for our class and the campus. ∙Attended weekly legislative and delegation meetings and performed office hours every week. ∙Connected with our class as a whole to address concerns and issues while advocating for change on campus.

• Orientation Leader

  • Jul 2015 - May 2017

  ∙Participated fully in the orientation program and all training sessions. ∙Served as a peer academic advisor and lead small group meetings and activities. ∙Handled various administrative duties.∙Was available as a point of contact during sessions to respond to new students/parents questions, concerns or emergencies.

• Campus Programming Board

  • Sep 2014 - May 2017

  ∙Geared toward advertising the events occurring on campus. ∙Created eye-catching promotional material to market campus programs.



WIVB/WNLO-TV (Nexstar Media Group)

• United States
• Telecommunications
• 1 - 100 Employee

• Intern

  • May 2015 - Aug 2015

  ∙Answered viewer calls in the newsroom and relayed pertinent information to the producers. ∙Researched current stories and archived materials for viewers and CBS and CNN affiliates. ∙Accompanied reporters and anchors in the field for remotes. ∙Answered viewer calls in the newsroom and relayed pertinent information to the producers. ∙Researched current stories and archived materials for viewers and CBS and CNN affiliates. ∙Accompanied reporters and anchors in the field for remotes.