Experience

Ayudhya Capital Services Co.,Ltd.

• Financial Services
• 200 - 300 Employee

• Production Support Analyst

  • Sep 2021 - Present

  o Supports microservice mobile application deployments on production environment and AWS cloud. o Analyze production issues to determine root cause and provides fix recommendations. o Working knowledge of Sprint boot, Docker swarm, Consul, Zuul, Liqui base, Redis, mongo DB, ELK, GIT, Jenkins, Portainer, AWS, Zookeeper, Kafka. o Maintain mobile application services and servers. o Responsible for monitoring production metrics and submitting a summary report to management. o Participate in identifying and recommending development/testing solutions/tools in support of project.



AIS - Advanced Info Services Plc.

• Thailand
• Telecommunications
• 700 & Above Employee

• Programs Analyst

  • Mar 2016 - Aug 2021

  Programmer Analyst : Digital Touch Point Service Management  Providethroughsupportandproblemresolutionforinternaluserandcontactcenteragent : identify root cause of the problem, provide the suitable solution for troubleshooting and Answer questions about product features and resolve use problems.  Leads key IVR (Interactive Voice Respond), product of AVAYA, supporting and deploying : support , deploy and ad-hoc IVR call flow on production environment.  ParticipatethedevelopmentofcallflowsofIVRunderSCRUMframework  Develop auto report, auto process in routine jobs : enhances monitor system and application auto process such as auto restart service and process, auto mail alert application failed, auto report as requested.  Leads key Performance and Analytic reporting with Tableau ,is a BI Tool  Planning and prepare production environment : prepare production server –Window server, Rdhat server, Oracle database, Microsoft database.  RPA : develop auto process for routine task.  Maintaincontactcentersystem