Experience

KFactory®

• Romania
• Information Technology & Services
• 1 - 100 Employee

• International Sales Consultant

  • Jul 2023 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• Sales Lead for Agency Builders (via Vendor)

  • Mar 2021 - May 2023

  Lisbon, Portugal

• Google Ads Account Manager (via Vendor)

  • Aug 2020 - Feb 2021

  Lisbon, Portugal ▪ Managing a portfolio of Google advertisers with different business models ▪ Implementing new digital strategies according to the customers' goals and needs ▪ Up-selling and cross-selling new Google Ads features ▪ Optimizing digital marketing campaigns in order to drive online and offline sales ▪ Collaborating with the team and working with a common strategy



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Customer Relationship Management (via vendor)

  • Nov 2019 - Aug 2020

  Lisbon, Portugal ▪ Responsible for handling escalated issues such as Guest Relocations, Credits, Stop Sells and Closing Allotments, etc. ▪ Managing requests regarding confirmed reservations and/or specific properties ▪ Following up with individual customers or suppliers until the issue is resolved ▪ Negotiating solutions to new and various problems ▪ Performing consistently with the teams objectives ▪ Managing multiple software programs while communicating with hotel support staff

• Customer Service Representative - Expedia

  • May 2019 - Nov 2019

  Lisbon, Portugal ▪ Customer support on questions about hotels, flights and rental cars as well as other services in the field of tourism ▪ Service in case clients need assistance before or during their trip ▪ Management of booking changes, adjustments, complaints and any other customer concern ▪ Telephone booking of services (for incoming customer calls)



Pawel Mrozinski

• Coaching - Sales, Leadership & Teambuilding

  • Nov 2016 - Apr 2019

  Asia and Europe Exchange of international experience and knowledge in the field of business management and founding. I support entrepreneurs with ideas and knowledge from the international business world.

• Backpacker in Europe / study and compare the European market

  • Sep 2017 - Mar 2019

  Germany, Denmark, Hungary, Romania, France

• Backpacker in Asia / study of Asian market

  • Sep 2016 - Aug 2017

  Thailand, Laos, Cambodia, Malaysia, Indonesia, Singapore - Business-oriented thinking and acting in the field of tourism, gastronomy, agriculture and production - improving my english language skills - Living and working abroad - Multicultural experiences - The handling of body and mind in stressful situations



Mister Beat GmbH

• Entertainment Providers
• 1 - 100 Employee

• Event DJ and Entertainment

  • Mar 2015 - Jun 2016

  Germany Events such as Weddings, birthdays, Christmas parties, anniversaries, etc ... Direct contact with the customer. Preliminary discussions, planning, organizing



Mobydisc Mobile Diskotheken

• Germany

• Event DJ and Entertaiment

  • Aug 2013 - Jan 2016

  Germany Events such as Weddings, birthdays, Christmas parties, anniversaries, etc ... Direct contact with the customer. Preliminary discussions, planning, organizing



Days of the winners

• Volunteer in Coaching

  • Jun 2015 - Aug 2015

  Germany and south Tyrol Association of 5 coaches in the field of personality development (sales, finances, repartee, life energy, communication)



Neumann & Müller Veranstaltungstechnik

• Germany
• Events Services
• 1 - 100 Employee

• Preparation of trade fairs

  • Oct 2012 - May 2015

  Fair Hall Stuttgart Working in a team of different service providers from different industries. Fast adaptability, independent work and organiz themselves. Deadline pressure and dealing with stress.



Karl Pilsl

• Training in coaching and personal development

  • Sep 2011 - Aug 2012

  Austria Training in the registered trademark "Der Menschenspezialist®" (people expert) by and with Karl Pilsl



BÜFA Composite Systems GmbH & Co. KG

• Germany
• Chemical Manufacturing
• 1 - 100 Employee

• Industry Manager (Economy Management)

  • Feb 2001 - Jun 2011

  Böblingen Economics - Finance - Sales - Customer Care - Leadership - Production - Production Planning - Materials Management - Calculations - Work Preparation - Key Figures

• Industry Manager (Economy Management) in Training

  • Sep 1998 - Mar 2001

  Böblingen Economiy - Finance - Sales - Customer Care - Leadership - Production - Production Planning - Materials Management - Calculations - Work Preparation - Key Figures



Daimler Chrysler

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Internship as a production assistant

  • Feb 2002 - Apr 2002

  Sindelfingen Production Lines - Just in Time Materials Management



Nursing home for people in need of care

• Community service

  • Mar 2001 - Jan 2002

  Sindelfingen-Maichingen - kitchen service - Distribute food and help people in need of food